The Address Glasgow r0bkyEhm
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This is a great opportunity to join our fun and enthusiastic Front Office team.
Summary Of Duties
You will be responsible for serving and assisting guests and customers, ensuring that the highest standard of customer service is always maintained throughout all front of house departments.
- Greet guests on arrival, assist with luggage and escort guests to their rooms.
- Assist the Reception team with checking in arrivals onto the hotel software system following standards of procedure.
- Ensure that guest preferences and requirements are communicated to the relevant departments, updating the hotel software with the necessary information.
- Follow through on guest requests ensuring satisfactory completion.
- Assist with guests’ requests and liaise with respective departments: laundry, wake-up call, lunch/dinner bookings, concierge and any special requests etc.
- Assist the Food & Beverage team with breakfast, lunch, dinner and event service as required, keeping dining areas clean and tidy.
- Assist the Housekeeping team in cleaning public areas and guest rooms.
- Assist with checkout as required in an efficient manner, helping with luggage transportation arrangements.
- Arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.
Essential
- Interact and communicate with guests and colleagues in a courteous, friendly and professional manner at all times.
- Be fully aware of and comply with company policies and procedures.
- Be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
- Be consistently presentable and approachable.
- Be innovative – develop and implement new ideas contributing to company success.
- Protect and promote the image of The Address Collective.
- Strive for excellence and always lead by example.
Desirable
- Previous Hotel front of house experience
- Good IT knowledge
Possible of industrial cleaning equipment and chemicals are involved (full training will be given)
Adherence to health and safety procedures and processes at all times.
Internal
Key relationships:
- Responsible to the Front of House Manager
- Liaises and communicates effectively with Reception, Nights, Housekeeping, F&B, Kitchen, Maintenance.
External
- Guests and visitors to the hotel
- Onsite contractors
- Couriers
- Booking agents
The Address Glasgow offer 95 stylish bedrooms, a new destination Restaurant and Bar and Wellness facilities.
This is a great opportunity to join our fun and enthusiastic Front Office team.
Summary Of Duties
You will be responsible for serving and assisting guests and customers, ensuring that the highest standard of customer service is always maintained throughout all front of house departments.
Essential
Desirable
Possible of industrial cleaning equipment and chemicals are involved (full training will be given)
Adherence to health and safety procedures and processes at all times.
Internal
Key relationships:
External
This is a great opportunity to join our fun and enthusiastic Front Office team.
Summary Of Duties
You will be responsible for serving and assisting guests and customers, ensuring that the highest standard of customer service is always maintained throughout all front of house departments.
- Greet guests on arrival, assist with luggage and escort guests to their rooms.
- Assist the Reception team with checking in arrivals onto the hotel software system following standards of procedure.
- Ensure that guest preferences and requirements are communicated to the relevant departments, updating the hotel software with the necessary information.
- Follow through on guest requests ensuring satisfactory completion.
- Assist with guests’ requests and liaise with respective departments: laundry, wake-up call, lunch/dinner bookings, concierge and any special requests etc.
- Assist the Food & Beverage team with breakfast, lunch, dinner and event service as required, keeping dining areas clean and tidy.
- Assist the Housekeeping team in cleaning public areas and guest rooms.
- Assist with checkout as required in an efficient manner, helping with luggage transportation arrangements.
- Arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.
Essential
- Interact and communicate with guests and colleagues in a courteous, friendly and professional manner at all times.
- Be fully aware of and comply with company policies and procedures.
- Be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
- Be consistently presentable and approachable.
- Be innovative – develop and implement new ideas contributing to company success.
- Protect and promote the image of The Address Collective.
- Strive for excellence and always lead by example.
Desirable
- Previous Hotel front of house experience
- Good IT knowledge
Possible of industrial cleaning equipment and chemicals are involved (full training will be given)
Adherence to health and safety procedures and processes at all times.
Internal
Key relationships:
- Responsible to the Front of House Manager
- Liaises and communicates effectively with Reception, Nights, Housekeeping, F&B, Kitchen, Maintenance.
External
- Guests and visitors to the hotel
- Onsite contractors
- Couriers
- Booking agents
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Glasgow is the largest city in Scotland and the fourth-largest in the United Kingdom. Situated on the River Clyde in the west of the country, it is known for its rich history, vibrant culture, and significant contributions to various fields, including industry, art, and education.
History
Glasgow’s history dates back to the 6th century when it was founded as a small religious community by St. Mungo. It grew over the centuries and became a major center for trade and industry during the Industrial Revolution in the 18th and 19th centuries. The city was known for shipbuilding, engineering, and textiles, leading to rapid urbanization and population growth.
Culture and Arts
Glasgow is renowned for its cultural scene. It was designated a UNESCO City of Music in 2008, reflecting its rich musical heritage that spans from classical music to contemporary genres like rock and pop. The city is home to numerous music venues, including the famous Barrowland Ballroom and the SSE Hydro.
The city has a vibrant arts scene, with institutions like the Glasgow School of Art, the Kelvingrove Art Gallery and Museum, and the Scottish Opera. Glasgow hosts various festivals throughout the year, such as the Glasgow International Comedy Festival and the Glasgow Film Festival.
Education
Glasgow is also an educational hub, featuring several prestigious universities, including the University of Glasgow, which is one of the oldest universities in the English-speaking world, founded in 1451. Other notable institutions include the University of Strathclyde and Glasgow Caledonian University.
Architecture
The city's architecture is diverse, boasting a mix of Victorian and modern styles. Notable landmarks include the Glasgow Cathedral, the University of Glasgow's Gothic-style main building, and the modern architecture of the Clyde Arc or "Squinty Bridge." The influence of the famous architect Charles Rennie Mackintosh can also be seen throughout the city.
Economy
Today, Glasgow has a mixed economy, with strengths in sectors like education, healthcare, technology, and tourism. The city is a popular destination for visitors, thanks to its historical sites, shopping districts, and dining options.
Sports
Glasgow is passionate about sports, particularly football. The city is home to two of Scotland's most famous football clubs: Celtic and Rangers, whose rivalry is known as the Old Firm. The city also hosted the Commonwealth Games in 2014, which showcased its facilities and infrastructure.
inGlasgow
55.861698150634766 -4.25832986831665 Glasgow, Scotland, United Kingdom 
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