Helpdesk Administrator inAberdeen inAberdeen PUBLISHED 2 JUL 2024

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.



Benefits


We're currently recruiting a dedicated Helpdesk Administrator to help ensure the smooth running of the operations in Defence on a part time basis, contracted to 20 hours per week.As a Helpdesk Administrator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
  
  

Could you bring your spark to Defence? Here's what you need to know before applying:


Your Key Responsibilities Will Include

• To be polite, professional and friendly at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• To take personal responsibility for correcting customer or client service problems
• Maintaining supplier, client and field relationship
• Completion of helpdesk logs
• System and call review as and when required
• Escalation and Chasers with the field and suppliers alike
• Maintaining of internal logs and reports
• Enforcing and monitoring of SLAs
• Assist colleagues in a willing and positive manner including assisting with other duties as required
• Attend all relevant training sessions and meetings
• Be prepared and trained to cover all additional roles within the department to ensure cover is maintained
  
  

Our Ideal Helpdesk Administrator Will

• Strong communicator
• Self-starter
• Team player
• Trustworthy and honest
• Diligent and has an eye for detail
• Previous experience in administrative roles
• Excellent working knowledge of Word, Excel and PowerPoint
• Integrity and the ability to maintain a high level of confidentiality
• High standard of literacy skills
• Proven track record in planning, organisation and time management
• Excellent telephone manner
• The ability to maintain a high level of confidentiality
• Can Do attitude
  
  

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.Job Reference: com/2706/91416001/52634570/WJCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!