Care Navigator inIpswich inIpswich PUBLISHED 26 MAR 2024

Job summary

To act as the front-line interface betweenpatients and the Practice, adopting a professional and cordial manner at alltimes

To provide and maintain a high standard of patientcommunication, delivered with a customer focus to the practice population.

To work alongside clinical and administrativecolleagues to facilitate the provision of preventative health care to thepractice population.

To liaise with patients so as to deliverhealthcare outcomes in line with Practice objectives and contractualresponsibilities

Main duties of the job

Answering telephone calls and dealing with face to face enquiries.

Greeting patients and visitors

Explaining the practice procedures to new patients.

Dealing with all requests in an efficient and courteous manner.

Opening post and forwarding it onto the relevant parties.

Drafting correspondence on behalf of the surgery and medical staff.

Scheduling appointments on the phone and face-to-face.

Screening enquiries for the doctors and medical staff.

Updating the surgeries computer system with appointments and personal details.

Maintaining a clean reception area and other patient areas.

Receiving urine and blood samples and sending them off to hospital laboratories.

Registering new patients.

Accurately collecting updating and maintaining personal details about patients.

Arranging any necessary follow up appointments for patients.

Liaising with couriers and delivery companies and accepting orders on behalf of the surgery (ensuring they are directed appropriately)

About us

Burlington Primary care has a vacancy for a Care Navigator. We are looking for a kind, enthusiastic, reliable, hardworking and flexible candidate to join our team to help support 'our patient, our team'

You will be part of our multi-discipline team which consists of GP partners, salaried GPs, trainee GPs, advanced clinical practitioners,practice nurses, emergency care practitioners, health care assistants,pharmacists, admin assistants, care navigators, care co-ordinators, wellbeing coach and management teams.

What we can offer you.

Permanent position.

6 weeks holiday plus bank holidays.

Membership to NHS pension scheme with 14.38% employer contribution

Monthly well-being staff events

Staff well-being rest rooms that includes an outside garden space

Team building events

Staff development - for staff to grow and progress within the organisation.

Staff Parking

Personalised NHS fleece and uniform top

Job description

Job responsibilities

Answering telephone calls and dealing withface to face enquiries.

Greeting patients andvisitors of differing emotional states (e.g. anxious, depressed, angry)

Explaining the practice procedures to new patients.

Dealing with all requests in an efficient andcourteous manner.

Opening post and forwarding it onto therelevant parties.

Scheduling appointments on the phone and face-to-facefor patients and asking for a brief explanation of symptoms (confidentiality tobe maintained when other patients could potentially over-hear)

Screening enquiries for the doctors andmedical staff

Updating the surgeries computer system withappointments and personal details.

Maintaining a clean reception area and otherpatient areas to show a professional image.

Arranging for clinical nurses to check apatients blood pressure, height and weight.

Making sure that the appointments system runssmoothly.

Receiving urine and blood samples and sendingthem off to hospital laboratories.

Registering new patients at the surgery.

Arranging any necessary follow up appointmentsfor patients in the surgery, with hospitals or with other healthcareprofessionals.

Liaising with couriers and delivery companiesand accepting orders on behalf of the surgery (ensuring they are directed tothe named recipient)

Making sure that the medical consulting roomsand surgery is fully stocked with essential supplies.

Job description
Job responsibilities

Answering telephone calls and dealing withface to face enquiries.

Greeting patients andvisitors of differing emotional states (e.g. anxious, depressed, angry)

Explaining the practice procedures to new patients.

Dealing with all requests in an efficient andcourteous manner.

Opening post and forwarding it onto therelevant parties.

Scheduling appointments on the phone and face-to-facefor patients and asking for a brief explanation of symptoms (confidentiality tobe maintained when other patients could potentially over-hear)

Screening enquiries for the doctors andmedical staff

Updating the surgeries computer system withappointments and personal details.

Maintaining a clean reception area and otherpatient areas to show a professional image.

Arranging for clinical nurses to check apatients blood pressure, height and weight.

Making sure that the appointments system runssmoothly.

Receiving urine and blood samples and sendingthem off to hospital laboratories.

Registering new patients at the surgery.

Arranging any necessary follow up appointmentsfor patients in the surgery, with hospitals or with other healthcareprofessionals.

Liaising with couriers and delivery companiesand accepting orders on behalf of the surgery (ensuring they are directed tothe named recipient)

Making sure that the medical consulting roomsand surgery is fully stocked with essential supplies.

Person Specification

Experience

Essential

• A customer focused can-do attitude that goes the extra mile
• Having a professional appearance and demeanour at all times.
• Good team player.
• Having a flexible approach to work.
• Good telephone manner and be able to communicate at all levels
• Non-judgmental.
• Able to remain confidential at all times.
• Excellent concentration skills.
• Developed and effective communication skills (written and verbal)
• Ability to liaise with different organisations and related professionals
• Ability to prioritise and organise a heavy workload.
• General knowledge of office procedures and policies.
• A caring and sympathetic nature that can empathise with patients in a health care setting
• Knowledge and understanding of medical terminology.
• Ability to remain calm under pressure and communicate patiently
• Ability to learn and comprehend computer based systems (SystmOne)

Desirable

• Office administration skills
• DBS cleared
• Keyboard skills
• Literary skills
• Time management

Person Specification
Experience

Essential

• A customer focused can-do attitude that goes the extra mile
• Having a professional appearance and demeanour at all times.
• Good team player.
• Having a flexible approach to work.
• Good telephone manner and be able to communicate at all levels
• Non-judgmental.
• Able to remain confidential at all times.
• Excellent concentration skills.
• Developed and effective communication skills (written and verbal)
• Ability to liaise with different organisations and related professionals
• Ability to prioritise and organise a heavy workload.
• General knowledge of office procedures and policies.
• A caring and sympathetic nature that can empathise with patients in a health care setting
• Knowledge and understanding of medical terminology.
• Ability to remain calm under pressure and communicate patiently
• Ability to learn and comprehend computer based systems (SystmOne)

Desirable

• Office administration skills
• DBS cleared
• Keyboard skills
• Literary skills
• Time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Burlington Primary Care
Address

14 Burlington Road

Ipswich

Suffolk

IP1 2EU

Employer's website