Customer Relations Assistant inCardiff inCardiff PUBLISHED 31 JUL 2024

We are looking to welcome Customer Relations Assistants to join our fantastic Customer Services team where its a "Wonderful Workday". We are looking for self-thriving, problem solvers who aren’t shy to learn and work with multiple systems and tools. You will be working in a fast-paced environment where each day is different, the primary function of the role will be helping solve customer issues, calling customers, booking deliveries, resolving queries and serving on our tills.

Expected Starting Date: 20th August 2024
Interviews will be between: 1st - 8th August

WHAT WE OFFER
• £12 per hour
• Living Wage Foundation Employer
• 12 hours weekly, working 3 days out of 7
• 16 hours weekly, working 4 days out of 7
• Working 3 out of 4 weekends
• Monday & Friday availability is essential
• Shift length is between 4-6 hours daily.
• Working between 9am and 8:30pm.

We operate 7 days a week to meet the shopping needs of our customers.

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Flexi Holiday Plan
• Family Friendly childcare & wellbeing support
• Commitment to your development throughout your IKEA career, starting on your first day
• Free parking and you can also enjoy a free hot or cold meal option every shift!

WHAT YOU'LL NEED TO HAVE
We are looking for co-workers that are reliable & strive to give an amazing customer shopping experience; co-workers that always put the customer at the heart of everything they do and inspire others to do the same. They are passionate about ensuring that IKEA has a lifelong connection with their customers by always considering their needs.

WHAT YOU'LL BE DOING DAY TO DAY
• Complete refunds and exchanges in a timely manner.
• Click & Collect, handing out customers orders from online or in store orders.
• Dealing with administration in regards to deliveries and returned stock items.
• Working on our tills, providing smooth, efficient service.
• Provide quality customer support to secure a great customer experience while building trust in the IKEA brand.
• Be competent with IT, Microsoft office, using the internet and relevant programmes to support the customer experience.
• Stay updated on IKEA products, services, commercial priorities, activities to steer sales.
• Be committed to IKEA social and environmental commitments to sustainability.
• Capture relevant customer insights to improve the IKEA customer experience.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Second step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, email me at and I’ll be happy to help.