Patient Experience Officer inBamber Bridge inBamber Bridge PUBLISHED 10 JUN 2024
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Develop and maintain good working relationships with Information and Clinical Systems colleagues.
As a highly skilled and motivated individual, working across the nursing & Quality team, the post holder will play a key role in supporting the Patient Experience Team and wider Nursing teams in the delivery of performance activity and other reporting commitments.The post holder will be responsible for engaging with the team, clinical services and in conjunction with corporate partners monitor, assess and report performance against contracts and other key indicators. They will play a key role working closely with the trusts performance, finance and contracting departments in the handling of contract variations assessing their performance impact, as well as liaising with teams across the trust to increase performance.
The post holder will work with the patient experience team, clinical services, and networks to engage with staff around the development of performance indicators, measurements and increasing compliance to drive forward improvements.
The post holder will provide updates monthly and as required for the dept. /trust Quality and Performance report with analysis on activity data relating to patient feedback, clinical improvements along with collating exception reports for relevant reports.
Extract data using online reports and analyse with Excel, therefore good Excel skills are required as well as experience of using Power BI.
Develop and maintain good working relationships with Network teams, Performance Leads, Clinical service managers and the Commissioner Support Unit (CSU)
Develop and maintain good working relationships with Information and Clinical Systems colleagues
Support the Experience Manager (Feedback) to input, analyse and report on relevant patient experience feedback.
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For further details / informal visits contact: Name: Sarah Webb Job title: Recruiting Manager
As a highly skilled and motivated individual, working across the nursing & Quality team, the post holder will play a key role in supporting the Patient Experience Team and wider Nursing teams in the delivery of performance activity and other reporting commitments.
The post holder will be responsible for engaging with the team, clinical services and in conjunction with corporate partners monitor, assess and report performance against contracts and other key indicators. They will play a key role working closely with the trusts performance, finance and contracting departments in the handling of contract variations assessing their performance impact, as well as liaising with teams across the trust to increase performance.
The post holder will work with the patient experience team, clinical services, and networks to engage with staff around the development of performance indicators, measurements and increasing compliance to drive forward improvements.
The post holder will provide updates monthly and as required for the dept. /trust Quality and Performance report with analysis on activity data relating to patient feedback, clinical improvements along with collating exception reports for relevant reports.
Extract data using online reports and analyse with Excel, therefore good Excel skills are required as well as experience of using Power BI.
Develop and maintain good working relationships with Network teams, Performance Leads, Clinical service managers and the Commissioner Support Unit (CSU)
Develop and maintain good working relationships with Information and Clinical Systems colleagues
Support the Experience Manager (Feedback) to input, analyse and report on relevant patient experience feedback.
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For further details / informal visits contact: Name: Sarah Webb Job title: Recruiting Manager
The post holder will be responsible for engaging with the team, clinical services and in conjunction with corporate partners monitor, assess and report performance against contracts and other key indicators. They will play a key role working closely with the trusts performance, finance and contracting departments in the handling of contract variations assessing their performance impact, as well as liaising with teams across the trust to increase performance.
The post holder will work with the patient experience team, clinical services, and networks to engage with staff around the development of performance indicators, measurements and increasing compliance to drive forward improvements.
The post holder will provide updates monthly and as required for the dept. /trust Quality and Performance report with analysis on activity data relating to patient feedback, clinical improvements along with collating exception reports for relevant reports.
Extract data using online reports and analyse with Excel, therefore good Excel skills are required as well as experience of using Power BI.
Develop and maintain good working relationships with Network teams, Performance Leads, Clinical service managers and the Commissioner Support Unit (CSU)
Develop and maintain good working relationships with Information and Clinical Systems colleagues
Support the Experience Manager (Feedback) to input, analyse and report on relevant patient experience feedback.
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For further details / informal visits contact: Name: Sarah Webb Job title: Recruiting Manager
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inBamber Bridge
53.72829818725586 -2.660629987716675 Bamber Bridge, England, United Kingdom 
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