GP Practice Administrator - City Health Centre inManchester inManchester PUBLISHED WED 15 JAN 2025

Job Summary

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An excellent opportunity for a GP Practice Administrator has arisen in our City Health Centre Practice in the heart of Manchester City Centre.

The practice has a list size of approximately 15500 patients and also operates the Manchester Urgent Primary Care Hub which cares for all patients in Manchester as an urgent treatment centre.

The successful candidate will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & docman would be desirable but not essential.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

Main duties of the job

• To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times
• To provide an efficient word processing service for GPs and Health Professionals as required. This includes patient referrals, following the agreed procedure, the typing of letters, reports and minutes, as required, accurately and to a high quality standard
• To support the data management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisations as required
• To manage patient referrals ensuring robust follow up and adherence to practice protocols at all times.
• Summarise new and existing patient notes following appropriate training
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To retrieve medical records and assist the completion of medical/insurance records requests.
• To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training.
• To liaise and arrange meetings as required and to attend meetings and take minutes.
• Ensure adherence at all times to the requirements of the Data Protection Act
• To assist with the gathering of statistics and information when required.
  
  

About Us

At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

Benefits Package

As an employee of gtd healthcare , you'll be able to take advantage of our benefits package, including:

• working for a values-driven organisation;
• Real living wage employer;
• access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;
• 30 days annual leave, rising to 32 after five years of continuous service;
• flexible pension benefits including NHS pension scheme;
• flexible working hours and policies;
• family friendly and carer policies;
• opportunities to apply for innovation and quality awards;
• access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources;
• gtd healthcare social and fun activities; cycle to work scheme.
  
  

Date posted

17 December 2024

Pay scheme

Other

Salary

£23,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0061-24-

Job locations

City Health Centre

2nd Floor Boots, 32 Market Street

Manchester

M1 1PL

Job Description

Job responsibilities

Administrative Duties

• To have a thorough knowledge of all practice procedures and protocols and know where to access them for reference adhering to them at all times
• To provide an efficient word processing service for GPs and healthcare professionals as required. This includes patient referrals, following the agreed procedure, the typing of letters, reports and minutes, as required, accurately and to a high-quality standard
• To support the data management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisations as required
• To manage patient referrals ensuring robust follow up and adherence to practice protocols at all times.
• Summarise new and existing patient notes following appropriate training
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To retrieve medical records and assist the completion of medical/insurance records requests.
• To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training.
• To liaise and arrange meetings as required and to attend meetings and take minutes.
• Ensure adherence at all times to the requirements of the Data Protection Act
• To assist with the gathering of statistics and information when required.
• Photocopying as required.
  
  

Reception duties

• Undertake all reception duties when required to support the practices at times of staff absence
• Act as a chaperone for general examinations if requested following appropriate training
• Deal with general enquiries and explain procedures as requested
• Offer general assistance to the practice teams
  
  

Premises

• Open u