Operational Flow Administrator Mersey and West Lancashire Teaching Hospitals NHS Trust inPrescot inPrescot PUBLISHED
THU 9 JAN 2025
Opportunity to make a significant impact on patient care by facilitating timely and safe discharges.
Variety of daily tasks, including data inputting, liaising with multidisciplinary teams, and managing transport arrangements, leading to a dynamic work environment.
Gaining valuable experience in hospital operations and discharge processes, enhancing professional skills and knowledge.
Possibility for professional growth and development within a trusted NHS organisation that values employee training.
Working in a supportive and collaborative team environment that promotes communication and teamwork.
Contribution to an award-winning trust recognized for outstanding patient care and as one of the top places to work in the NHS.
The role of Operational Flow Administrator at Mersey and West Lancashire Teaching Hospitals NHS Trust involves supporting the timely and safe discharge of patients from acute services within the Discharge Lounge Service. Key responsibilities include managing transport bookings for discharges, data entry, and liaising with various interdisciplinary team members such as bed management and discharge coordinators. The candidate must have a solid understanding of hospital discharge processes, demonstrate critical thinking, maintain patient confidentiality, and comply with safeguarding policies.
The position requires effective communication skills, both in person and over the phone, alongside computer proficiency, particularly in Microsoft Office and internal systems. The administrator will also handle tasks like updating patient files, processing invoices, coordinating supplies, and participating in audits while adhering to trust standards and professional conduct. The trust serves a large population across multiple sites, delivering a range of healthcare services, and values continuous improvement and training for its staff.
The position requires effective communication skills, both in person and over the phone, alongside computer proficiency, particularly in Microsoft Office and internal systems. The administrator will also handle tasks like updating patient files, processing invoices, coordinating supplies, and participating in audits while adhering to trust standards and professional conduct. The trust serves a large population across multiple sites, delivering a range of healthcare services, and values continuous improvement and training for its staff.
An exciting opportunity has arisen to join our Hospital Flow Directorate Team within the Discharge Lounge Service. This role has been created to support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for patients. The role will work across the 5-day period.
An understanding of the discharge process within a hospital setting is essential, and the key skills required are a professional and approachable manner- both in person and via telephone, and an ability to use/willingness to learn various computer systems. These will include Microsoft office and internal systems including NWAS booking system. The successful candidate will be expected to manage and delegate jobs to other providers when necessary.
The daily tasks of the Operational Flow Administrator include data inputting, liaising with various member of the MDT inclusive of bed management, discharge coordinators, NWAS operators and private ambulance transport. Essentially, the post holder requires effective critical thinking skills to ensure transport utilised effectively and appropriately.
The Operational Flow Administrator must be aware of policies and procedures around safeguarding/ vulnerable people. They must be compliant with patient confidentiality and maintain a professional approach and work within the expected code of conduct.
Receptions service for visitors, telephone callers and mail.
New roles created to support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for patients.
To ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are send to appropriate areas
To ensure that recording, processing and updating local authority systems is in line within their specific policies and procedures.
Updating sickness and absence procedures.
Stationary and equipment orders
Information and data processing and reporting
Maintaining patient/service user files
Updating care plans/assessments
Invoices for orders
Minute taking
Updating Master Control Plan (patients who are medically optimised).
All other duties that are considered appropriate to the post.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
Rated Outstanding by CQC Inspection August 2
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
KEY DUTIES
Receptions service for visitors, telephone callers and mail.
Support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for patients.
Ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are sent to appropriate areas.
Ensure that recording, processing and updating local authority systems is in line within their specific policies and procedures.
Updating sickness and absence procedures.
Organise stationery and equipment orders.
Information and data processing and reporting.
Updating care plans/assessments.
Raising invoices for order taking.
Minute taking.
Updating Master Control Plan (patients who are medically optimised).
All other duties that are considered appropriate to the post.
Clinical & Professional Responsibilities
Maintain trust professional standards.
To ensure the confidentiality of all patient information in line with Data Protection/ Caldecott legislation.
To ensure the privacy and dignity of all patients is paramount and not compromised.
Teaching & Training Responsibilities
Keep up to date with mandatory training.
Develop own skills and knowledge and contribute to the development of others.
AUDIT
Assist colleagues in the undertaking of audits.
This advert closes on Thursday 2 Jan 2025
Proud member of the Disability Confident employer scheme
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
An understanding of the discharge process within a hospital setting is essential, and the key skills required are a professional and approachable manner- both in person and via telephone, and an ability to use/willingness to learn various computer systems. These will include Microsoft office and internal systems including NWAS booking system. The successful candidate will be expected to manage and delegate jobs to other providers when necessary.
The daily tasks of the Operational Flow Administrator include data inputting, liaising with various member of the MDT inclusive of bed management, discharge coordinators, NWAS operators and private ambulance transport. Essentially, the post holder requires effective critical thinking skills to ensure transport utilised effectively and appropriately.
The Operational Flow Administrator must be aware of policies and procedures around safeguarding/ vulnerable people. They must be compliant with patient confidentiality and maintain a professional approach and work within the expected code of conduct.
Receptions service for visitors, telephone callers and mail.
New roles created to support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for patients.
To ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are send to appropriate areas
To ensure that recording, processing and updating local authority systems is in line within their specific policies and procedures.
Updating sickness and absence procedures.
Stationary and equipment orders
Information and data processing and reporting
Maintaining patient/service user files
Updating care plans/assessments
Invoices for orders
Minute taking
Updating Master Control Plan (patients who are medically optimised).
All other duties that are considered appropriate to the post.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
Rated Outstanding by CQC Inspection August 2
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
KEY DUTIES
Receptions service for visitors, telephone callers and mail.
Support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for patients.
Ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are sent to appropriate areas.
Ensure that recording, processing and updating local authority systems is in line within their specific policies and procedures.
Updating sickness and absence procedures.
Organise stationery and equipment orders.
Information and data processing and reporting.
Updating care plans/assessments.
Raising invoices for order taking.
Minute taking.
Updating Master Control Plan (patients who are medically optimised).
All other duties that are considered appropriate to the post.
Clinical & Professional Responsibilities
Maintain trust professional standards.
To ensure the confidentiality of all patient information in line with Data Protection/ Caldecott legislation.
To ensure the privacy and dignity of all patients is paramount and not compromised.
Teaching & Training Responsibilities
Keep up to date with mandatory training.
Develop own skills and knowledge and contribute to the development of others.
AUDIT
Assist colleagues in the undertaking of audits.
This advert closes on Thursday 2 Jan 2025
Proud member of the Disability Confident employer scheme
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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