Meaningful work, As a Call Handler in the Single Point of Access, you play a crucial role in the healthcare system by assisting patients and ensuring they receive the care they need.
Flexible working hours, The role offers a variety of shifts, accommodating both weekdays and weekends, which can be beneficial for work-life balance.
Generous holiday allowance, Employees receive 27 days of holiday upon starting, increasing to 33 days, allowing ample time for rest and personal commitments.
Comprehensive benefits, Includes access to the NHS Pension Scheme, providing financial security post-retirement.
Supportive work environment, Confidential assistance is available 24/7 through the Employee Assistance Programme, addressing personal or work-related issues.
Opportunities for professional growth, The role offers extensive learning and development opportunities, helping employees to advance their careers.
The role of "Call Handler – Single Point of Access" at York and Scarborough Teaching Hospitals NHS Foundation Trust involves building compassionate relationships with patients while efficiently managing and processing referrals via telephone and electronic systems. Key responsibilities include collecting patient information, inputting referrals into electronic care records using SystmOne, providing administrative support, and ensuring all interactions uphold dignity and confidentiality. The service operates daily from 07:30 am to 8:00 pm, requiring staff to work across flexible shifts, including weekends with additional pay for weekend duties.
This position offers an opportunity to contribute to essential NHS services while benefiting from various employee perks, such as access to the NHS Pension Scheme, generous holiday allowances, relocation assistance, and professional development resources. The Trust encourages informal inquiries about the role and invites candidates to reach out for further discussion or visits to the team. Interviews are scheduled for January 10, 2025.
This position offers an opportunity to contribute to essential NHS services while benefiting from various employee perks, such as access to the NHS Pension Scheme, generous holiday allowances, relocation assistance, and professional development resources. The Trust encourages informal inquiries about the role and invites candidates to reach out for further discussion or visits to the team. Interviews are scheduled for January 10, 2025.
In this customer-facing role, you will be responsible for collecting patient information with care and compassion, ensuring all interactions are handled effectively, efficiently and in a way that preserves dignity and confidentiality. Referrals are received through telephone calls or electronic referral. Call Handlers will gather information, input referrals onto the electronic care records, using SystmOne and provide other administrative support, such as scanning documents, taking messages and signposting enquiries.
This service operates from 07:30am - 20:00pm, 7 days a week, inc bank holidays. Call handlers work across 5 shifts during the week and two shifts on a weekend (Enhancements paid for weekend working).
This is an excellent opportunity to join the NHS, supporting its essential services while enjoying the benefits available to NHS staff. If you'd like to learn more about the role, please feel free to contact us for an informal chat!
Interviews will take place on the 10th January 2025.
To work in the Single Point of Access team within Community Services, ensuring the effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes.
To ensure all calls are managed in a calm and professional manner, treating everyone with dignity and respect.
To promote and enhance the Single Point of Access service at all times in accordance with policies and procedures, promoting good relations with the public, patients, referrers and other health professionals through effective communication skills.
Provide a comprehensive, efficient, effective and responsive enquiry service to all service users. Ensure that all contacts are handled in an appropriate way and demonstrate excellent customer service. Resolve enquiries to achieve an appropriate outcome.
Our benefits
We offer a range of benefits to support our staff including:
For further details / informal visits contact: Name: Jamie Gray Job title: Single Point of Access (SPA) – Team Leader Email address: Telephone number:
Please get in touch for an informal chat or a visit to our team office for the opportunity to meet the team and see our environment.
This service operates from 07:30am - 20:00pm, 7 days a week, inc bank holidays. Call handlers work across 5 shifts during the week and two shifts on a weekend (Enhancements paid for weekend working).
This is an excellent opportunity to join the NHS, supporting its essential services while enjoying the benefits available to NHS staff. If you'd like to learn more about the role, please feel free to contact us for an informal chat!
Interviews will take place on the 10th January 2025.
To work in the Single Point of Access team within Community Services, ensuring the effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes.
To ensure all calls are managed in a calm and professional manner, treating everyone with dignity and respect.
To promote and enhance the Single Point of Access service at all times in accordance with policies and procedures, promoting good relations with the public, patients, referrers and other health professionals through effective communication skills.
Provide a comprehensive, efficient, effective and responsive enquiry service to all service users. Ensure that all contacts are handled in an appropriate way and demonstrate excellent customer service. Resolve enquiries to achieve an appropriate outcome.
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further details / informal visits contact: Name: Jamie Gray Job title: Single Point of Access (SPA) – Team Leader Email address: Telephone number:
Please get in touch for an informal chat or a visit to our team office for the opportunity to meet the team and see our environment.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
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