Band 4
MULTI-DISCIPLINARY NHS VISA
Opportunity to work in a leading healthcare institution, Imperial College Healthcare NHS Trust, known for its commitment to excellence in patient care.
Chance to develop and enhance managerial and supervisory skills by overseeing the outpatient failsafe team and coordinating with multidisciplinary teams.
Engagement in meaningful work that directly impacts patient care by ensuring effective appointment management and communication between patients, GPs, and clinical staff.
Access to a range of benefits, including career development opportunities, flexible working arrangements, and wellness programs.
Experience a collaborative and supportive work culture that values teamwork, kindness, and aspirational goals.
Ability to utilize problem-solving skills in a dynamic environment while ensuring adherence to Trust Access Policies and Key Performance Indicators.
Potential for job satisfaction through excellent customer service and direct involvement in improving patient experiences in the ophthalmology department.
The Outpatient Failsafe Supervisor at Imperial College Healthcare NHS Trust in London will be responsible for providing a high-quality administrative service within the ophthalmology department. This role focuses on managing clinic operations, ensuring efficient patient booking processes, and supervising the failsafe team. Key responsibilities include training staff, maintaining effective communication with multi-disciplinary teams, processing outpatient appointment requests in accordance with Trust policies, and monitoring performance indicators related to the outpatient department.
Candidates for this position should possess experience in clerical work, public liaison, and appointment systems. Strong interpersonal skills, flexibility, and an ability to work independently are essential. The role offers a full-time, fixed-term contract with competitive salary and benefits, supporting career development, flexible work arrangements, and employee well-being.
Candidates for this position should possess experience in clerical work, public liaison, and appointment systems. Strong interpersonal skills, flexibility, and an ability to work independently are essential. The role offers a full-time, fixed-term contract with competitive salary and benefits, supporting career development, flexible work arrangements, and employee well-being.
Job Summary
Provide a comprehensive and quality administration service to the designated department of ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role should provide support to management and multidisciplinary teams, including Consultants in managing this cohort of patients and clinics.
Effective supervision and support of all activities within the outpatient offices. This includes the day-to-day supervision of the failsafe team to ensure a comprehensive and efficient Trust wide booking service for patients referred to ophthalmology.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Date posted
27 January 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£31,944 to £34,937 a year pa inclusive
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
290-SCCS-1811
Job locations
Western Eye Hospital
London
NW1 5QH
Job Description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Responsibilities
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly kno
Provide a comprehensive and quality administration service to the designated department of ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role should provide support to management and multidisciplinary teams, including Consultants in managing this cohort of patients and clinics.
Effective supervision and support of all activities within the outpatient offices. This includes the day-to-day supervision of the failsafe team to ensure a comprehensive and efficient Trust wide booking service for patients referred to ophthalmology.
- To train the failsafe teams to ensure appropriate knowledge, bookings and clinic management.
- To provide the best possible customer service to external and internal customers.
- To ensure that requests for outpatient appointments are processed and appointments booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto the main Trust Patient Administration System and any other systems, data bases or logs as required.
- To liaise with GP's, patients and all clerical and clinical staff on any day-to-day queries regarding outpatients.
- Responsible for daily, weekly and monthly Key Performance Indicators for the outpatients department.
- To ensure knowledge of all long waiter patients and their pathways.
- To maintain effective communication channels with all members of the multi-disciplinary team.
- To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
- To be responsible for liaising with patients, clerical staff, GP's and clinicians to respond to any day-to-day queries regarding hospital outpatient appointments escalating issues as necessary to managers.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Date posted
27 January 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£31,944 to £34,937 a year pa inclusive
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
290-SCCS-1811
Job locations
Western Eye Hospital
London
NW1 5QH
Job Description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Responsibilities
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications Essential
- NVQ3 or equivalent experience
- General clerical experience including use of filing systems.
- Knowledge of appointment systems.
- Evidence of experience in public liaison.
- NHS experience. Evidence of staff training and development.
- Flexible, friendly and courteous.
- Able to use own initiative
- Excellent interpersonal skills.
- Working knowledge of Microsoft
- NVQ3 or equivalent experience
- General clerical experience including use of filing systems.
- Knowledge of appointment systems.
- Evidence of experience in public liaison.
- NHS experience. Evidence of staff training and development.
- Flexible, friendly and courteous.
- Able to use own initiative
- Excellent interpersonal skills.
- Working knowledge of Microsoft
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly kno
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More from Imperial College Healthcare NHS Trust
inLondon
51.50721740722656 -0.12758620083332062 London, England, United Kingdom 
Locations
are approximate.
Learn more
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more