Assistant Patient Pathway Co-ordinator inThornton Heath inThornton Heath PUBLISHED 2 NOV 2024

Job Summary



Assistant Patient Pathway Coordinator Sickle Cell Centre - Band 3


This is an exciting opportunity for a proactive individualto develop their administrations skills and work within a busy Team.

You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues.

The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians


Interview Date TBC


Main duties of the job

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.


About Us


Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Date posted

29 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£28,622 to £30,225 a year 0

Contract

Fixed term

Duration

18 months

Working pattern

Part-time

Reference number

199-NN-6681221

Job locations

Croydon Hospital

530 London Road,

Thornton Heath, Surrey,

CR7 7YE


Job Description


Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification

Person specification Education Essential criteria

• Grade C or above (or equivalent) in Mathematics and English
• Commitment to ongoing personal and professional development
  
  

Desirable criteria

• NVQ Level 3 in Business Administration/Customer Care or equivalent experience
  
  

Knoweldge and Experience Essential criteria

• Experience of using of IT systems (Microsoft Packages)
• Experience of scheduling outpatient appointments and/or admissions
• Knowledge of healthcare administrative systems and processes
  
  

Desirable criteria

• Experience of working with patients and managing own workload with little supervision
• Experience of handling patient complaints
• Knowledge of Cancer and RTT guidance
  
  

Skills Essential criteria

• Able to communicate accurately and effectively with customers/patients and colleagues, verbally and in writing
• Understanding of the importance of maintaining confidentiality
• Able to prioritise workload and work to deadlines
• Able to adapt to changing environments with flexibility
• Understanding of equality, diversity and inclusion
  
  

Desirable criteria Job description Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification

Person specification Education Essential criteria

• Grade C or above (or equivalent) in Mathematics and English
• Commitment to ongoing personal and professional development
  
  

Desirable criteria

• NVQ Level 3 in Business Administration/Customer Care or equivalent experience
  
  

Knoweldge and Experience Essential criteria

• Experience of using of IT systems (Microsoft Packages)
• Experience of scheduling outpatient appointments and/or admissions
• Knowledge of healthcare administrative systems and processes
  
  

Desirable criteria

• Experience of working with patients and managing own workload with little supervision
• Experience of handling patient complaints
• Knowledge of Cancer and RTT guidance
  
  

Skills Essential criteria

• Able to communicate accurately and effectively with customers/patients and colleagues, verbally and in writing
• Understanding of the importance of maintaining confidentiality
• Able to prioritise workload and work to deadlines
• Able to adapt to changing environments with flexibility
• Understanding of equality, diversity and inclusion
  
  

Desirable criteria

Person Specification


Qualifications Essential

• GCSE - Maths and English
• Evidence of CPD
  
  

Desirable

• A level and Higher
  
  

Experience Essential

• Experience of working in a mul