Private Patients & Overseas Administration Assistant inWorthing inWorthing PUBLISHED THU 19 DEC 2024

To facilitate the admissions process and initiate invoicing for all private patient elective, emergency admissions and outpatient activity within the Trust. Provide efficient and effective administration support to the Private Patient management team, maximising the Trusts income from Overseas Visitors (patients not resident in the UK, requiring NHS treatment) ensuring that patients are appropriately charged for any treatment that may arise in a highly sensitive and confidential environment.

The Private Patients Unit is seeking a Private Patients and Overseas Administration Assistant with excellent communication skills who is customer focused with previous office administration experience preferably within a NHS environment. Reporting to the Private Patients & Overseas Coordinator, you will be responsible for administering the Private Patients Unit's administration services and daily functions.

Working a rota that runs Mondays to Fridays from 9am to 5pm with some flexibility on occasions, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.

An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.

This position may on occasions require cross site working to which a staff minibus is available.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our

Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

For further details / informal visits contact: Name: Paul Matthews Job title: Private Patients & Overseas Business Lead Email address: Telephone number:

Please feel free to contact me for an informal chat or to answer any questions or concerns you may have.