Patient Services Administrator inCarshalton inCarshalton PUBLISHED TUE 14 JAN 2025

Band 3 GOOD SALARY

NEONATAL NHS PENSION SOCIAL WORK

Epsom and St Helier University Hospitals NHS Trust rOekQKI9

Opportunity to work within a multi-professional team, collaborating with various healthcare professionals to improve patient care.

A patient-focused environment that values contributions from all staff, allowing for personal and professional growth.

Access to professional development opportunities to enhance skills and career advancement within the NHS.

The role serves as a critical first point of contact for patients, offering a sense of fulfillment through direct interaction with those in need of care.

Employment stability with a permanent, full-time contract within a renowned NHS Trust serving a diverse community.

Competitive salary and benefits, including NHS pension scheme and additional pay for working in Outer London.

The Patient Services Administrator role at Epsom and St Helier University Hospitals NHS Trust in Carshalton involves supporting the multi-professional "At Home Service," which focuses on providing rapid response assessments and intensive discharge support for patients. The administrator will act as the first point of contact for queries from patients, referrers, and staff, ensuring timely and professional communication. Responsibilities include collaborating with a multidisciplinary team, maintaining efficient administrative processes, and contributing to high-quality patient care.

Candidates should have experience in an administrative role, particularly in the healthcare sector, with strong customer service skills and knowledge of NHS procedures. The position requires effective communication abilities, both written and verbal, and the capacity to work both autonomously and as part of a team. The role offers professional development opportunities within a dynamic and inclusive healthcare environment.

Job Summary

Work within the developing multi-professional At Home Service who provides rapid response assessment and intensive discharge support for people at home and within intermediate care bedded

Working in collaboration with colleagues to deliver an efficient and cost effective administrative service for the team and across the service as a whole.

Lead by example in ensuring a patient focused service by acting as the first point of contact to all queries from patients, referrers, staff and those contacting the service in a timely and professional

Maintain professional working relationships with own and others

Work as part of the multi-professional based team to ensure the provision of high quality patient care and that team and service objectives are achieved and

To support the senior administrator and managers in maintaining a business acumen using your own knowledge and ability to make concise and effective decisions within one's own scope and whenever

Main duties of the job

We are looking for an enthusiastic and experienced Administrator to work as part of the Sutton Health and Care at Home service under the Adult Interface services. You will be supporting the MDT team that consists of GPs, Nurses, Occupational therapists, Physiotherapists, Rehabilitation assistants and Social Workers across the hospital and community bases. We are innovative and people focused with a 'one team' ethos, which means better quality and more joined up care for our patients and families. The team strives to constantly improve service delivery and contributions from all staff are highly valued. We will provide professional development opportunities and support you to provide great care to our patients.

If you meet the required person specification criteria and have the appropriate clinical skills, together with commitment, energy and experience then we would like to hear from you.

About Us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Date posted

January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£28,622 to £30,225 a year pa incl Outer London HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

343-6394611-FM-MT-AG-A

Job locations

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA

Job Description

Job responsibilities

***Please see the attached supporting document which contains more information about the role ******

Responsibilities

Job description Job responsibilities

**Please see the attached supporting document which contains more information about the role *

Person Specification

Essential Essential

Demonstrable experience of working in an administrative role or office environment
Previous experience working with database software
Working knowledge of NHS procedures
Significant previous experience in working in a customer service /similar role

Desirable

Demonstrable experience of working in an administrative role or office environment in health / social care
Experience in processing volumes of data
Previous experience of referral management

Essential Essential

Ability to communicate appropriately and professionally to patients staff/people at different levels both written & verbal
Able to work autonomously and as part of a team
A professional manner
Ability to travel between hospital and community site

Person Specification Essential Essential

Demonstrable experience of working in an administrative role or office environment
Previous experience working with database software
Working knowledge of NHS procedures
Significant previous experience in working in a customer service /similar role

Desirable

Demonstrable experience of working in an administrative role or office environment in health / social care
Experience in processing volumes of data
Previous experience of referral management

Essential Essential

Ability to communicate appropriately and professionally to patients staff/people at different levels both written & verbal
Able to work autonomously and as part of a team
A professional manner
Ability to travel between hospital and community site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

St Helier Hospital

Wrythe Lane

Carshalton

SM5 1AA

Employer's website

www.jobsincare.com/job/jbli4pCV (Opens in a new tab)

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Patient Services Administrator: Click to view

To work as a Patient Services Administrator in the UK, you will need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualifications typically required for this role:

Administrative Skills:

1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.

2. Attention to Detail: Precision in data entry and documentation to ensure patient information is correct.

3. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Communication Skills:

1. Verbal Communication: Strong ability to communicate clearly and compassionately with patients, families, and healthcare professionals.

2. Written Communication: Proficient in writing clear and concise emails, reports, and patient correspondence.

3. Interpersonal Skills: Ability to build rapport and empathize with patients, showing understanding and patience.

Technical Skills:

1. IT Proficiency: Competence in using electronic health record (EHR) systems, Microsoft Office (particularly Word and Excel), and scheduling software.

2. Data Entry: Skills in accurately inputting and managing patient data.

Customer Service Skills:

1. Problem-Solving: Ability to address patient inquiries and resolve issues effectively and sensitively.

2. Conflict Resolution: Skills to handle complaints and difficult situations professionally.

Knowledge and Qualifications:

1. Understanding of Healthcare Systems: Knowledge of how the NHS functions and the relevant policies and regulations.

2. Medical Terminology: Familiarity with medical language and terminology can be beneficial.

3. Educational Qualifications: While not always mandatory, having a background in healthcare administration or a related field can be advantageous.

Teamwork and Adaptability:

1. Team Collaboration: Ability to work well with others in a healthcare setting, fostering a team-oriented environment.

2. Adaptability: Flexibility to adapt to changing roles and responsibilities, as healthcare environments can be unpredictable.

Professionalism:

1. Confidentiality: Understanding the importance of maintaining patient confidentiality in accordance with legal and ethical standards.

2. Responsibility: Taking ownership of assigned tasks and being accountable for outcomes.

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51.36501693725586 -0.16492100059986117 Carshalton, England, United Kingdom

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