Health Care Support WorkerinAldershotinAldershotPUBLISHED SAT 22 MAR 2025

Job Overview

You will be expected to provide focused integrated clinical care under direction, supporting the Registered Nurses’ (RN), Nurse in Charge (NiC) and Senior team with the day to day running of the outpatients department.

Main duties of the job

To work as a member of the nursing team, under the direction of the RN’s and NIC of the department, supporting the Senior team, to provide the highest quality of integrated nursing care and patient pathways within the department, supported by Frimley Health Strategy, Values, policies and procedures.

• Ensure all patients receive safe, appropriate, competent treatment and care in accordance with local and national protocols and standards.
• To ensure effective, professional communication with colleagues, the MDT and the senior team at all times.
• To behave professionally always demonstrating excellent customer service and FH Values.
• To be a visible, professional, and clinical role model for others.
• To support and supervise all learners, students, temporary new and junior staff within the departments. Feeding back to them and the senior team and Practice Development appropriately.
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Detailed Job Description And Main Responsibilities

• To display a visible clinical presence, supporting the OPD team to achieve a high standard of evidence-based care, procedures, and treatment specific to the clinical need, working within the FH competency framework appropriate to role and scope of practice, including the use of medical devices.
• To demonstrate a sound knowledge of the principles of infection control, including monthly hand hygiene audits adhering to the highest standards when performing aseptic technique and always complying with FH Infection Control Policies.
• To ensure compliance with all FH and OPD policies and guidelines, e.g. (but not limited to) consent, chaperoning, WHO checklist, COSHH, Information Governance.
• To work closely with the senior and multi-disciplinary team ensuring excellent and effective communication is maintained.
• To ensure patient records are maintained accurately in line with local and national standards, digital strategy, Information Governance and General Data Protection Regulations.
  
  

For a full range of duties please refer to the job description and person specification attached.

Person specification

Qualifications

Essential criteria

• Maths and English to GCSE Grade 4/C and above or the equivalent
• Care Certificate or willing to commence the Care Certificate within the first 12 weeks
  
  

Desirable criteria

• Care Support Worker
• Apprenticeship level 2/3
  
  

Experience

Essential criteria

• Experience within a healthcare setting
  
  

Desirable criteria

• Experience within an outpatient setting
  
  

Skilss and Knowledge

Essential criteria

• Effective communication skills in order to liaise professionally with all levels of personnel within the organisation (including written and verbal English)
• Flexible and adaptable to changing service requirements
• To understand the need for and able to maintain confidentiality of patient information, records and GDPR
• Able to work calmly and effectively, prioritise workload and manage time under pressure
• Excellent IT skills, Teams, Sharepoint, Excel & Word
  
  

Desirable criteria

• Evidence of band 2 generic clinical competencies
  
  

Special Requirements

Essential criteria

• Able and willing to work flexible shifts across all locations including working weekends and bank holidays as required
• Able to stand for long periods
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .

Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .

Apply online now