Opportunity to work with an innovative AI tool that enhances patient care and prioritizes surgeries.
Role focuses on patient support and communication, allowing for a meaningful impact on patients' surgical experiences.
Engages in a hybrid working model, providing flexibility in work arrangements.
Involves collaboration with surgical and pre-operative assessment teams, fostering teamwork and professional relationships.
Opportunity to develop and manage data collection processes, enhancing analytical and administrative skills.
Part of a highly rated NHS Trust recognized for its commitment to patient care and quality services.
Potential for personal and professional growth through experience in a vital role within a major healthcare organisation.
Join Our Caring Team as a Surgical Care Navigator!
Are you passionate about making a real difference in people's lives? We invite you to consider the role of Surgical Care Navigator at Mersey and West Lancashire Teaching Hospitals NHS Trust in Prescot. This hybrid working position (Band 4) presents a unique opportunity to enhance patient experiences while promoting a cutting-edge AI tool that helps patients prepare for surgery with a tailored prehabilitation programme. You’ll be the friendly face who communicates the benefits of this programme, guiding patients through a vital step in their healthcare journey.
In this dynamic role, you will work closely with our surgical teams to track patient progress, create and manage patient lists, and ensure accurate data reporting. We’re looking for someone who is self-motivated, organised, and possesses excellent communication and administrative skills. If you’re ready to join a dedicated team that values compassionate care and innovation, apply now and help us provide five-star patient care to our community!
Opportunity to work with an innovative AI tool that enhances patient care and prioritizes surgeries.
Role focuses on patient support and communication, allowing for a meaningful impact on patients' surgical experiences.
Engages in a hybrid working model, providing flexibility in work arrangements.
Involves collaboration with surgical and pre-operative assessment teams, fostering teamwork and professional relationships.
Opportunity to develop and manage data collection processes, enhancing analytical and administrative skills.
Part of a highly rated NHS Trust recognised for its commitment to patient care and quality services.
Potential for personal and professional growth through experience in a vital role within a major healthcare organisation.
Job Summary
Surgical Care Navigator - Directorate - Admissions, Surgical Division
(Hybrid Working)
Job Location: Whiston Hospital
AFC Band - Band 4 (12 months fixed term Secondment opportunity considered)
An exciting opportunity to support the use of an innovate AI tool across Mersey and West Lancashire Teaching Hospitals which helps prioritise patients to prepare for surgery through self-care coaching prehabilitation programme has become available. The Surgical Navigator post will be introduced to primarily promote and support the onboarding of eligible patients to wait well for surgery at home with the support of the coaching programme.
We are looking for an enthusiastic person to join our Surgical Team to communicate with our patients on the benefits of enrolling onto the prehabilitation 12 weeks programme and explaining to them on how to proceed with this offer. The role will also involve liaising with surgical and pre-operative assessment colleagues to track updates for this patient group. The Surgical Navigator will also be expected to generate and manage patient lists, liaising with appropriate clinical teams to capture outcomes of patient reviews ensuring data is captured accurately and divisional reports are available.
The role requires the post holder to be self-driven, highly organised and have excellent communication skills. Good administrative and excel skills are essential to create and maintain spreadsheets to a high standard.
Main duties of the job
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
20 March 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
409-6587005-D
Job locations
Whiston Hospital
Warrington Road
Prescot
L35 5DR
Job Description
Job responsibilities
KEY DUTIES
Surgical Care Navigator - Directorate - Admissions, Surgical Division
(Hybrid Working)
Job Location: Whiston Hospital
AFC Band - Band 4 (12 months fixed term Secondment opportunity considered)
An exciting opportunity to support the use of an innovate AI tool across Mersey and West Lancashire Teaching Hospitals which helps prioritise patients to prepare for surgery through self-care coaching prehabilitation programme has become available. The Surgical Navigator post will be introduced to primarily promote and support the onboarding of eligible patients to wait well for surgery at home with the support of the coaching programme.
We are looking for an enthusiastic person to join our Surgical Team to communicate with our patients on the benefits of enrolling onto the prehabilitation 12 weeks programme and explaining to them on how to proceed with this offer. The role will also involve liaising with surgical and pre-operative assessment colleagues to track updates for this patient group. The Surgical Navigator will also be expected to generate and manage patient lists, liaising with appropriate clinical teams to capture outcomes of patient reviews ensuring data is captured accurately and divisional reports are available.
The role requires the post holder to be self-driven, highly organised and have excellent communication skills. Good administrative and excel skills are essential to create and maintain spreadsheets to a high standard.
Main duties of the job
- Plan and organise activities to ensure weekly patient lists are prepared and made available to relevant clinicians for review.
- Attendance at weekly operational meetings
- Develop procedures for own work area and work within the boundaries of the departmental procedures.
- Receive complex patient level information and manipulate patient level data using excel and information dashboards.
- Ensure weekly patient lists are prepared and made available to 3rd Party Supplier for prehabilitation patient cohorts.
- Using existing in-house inpatient waiting list dashboard identify appropriate cohort of patients who require a harms review and export onto excel for divisional use.
- Manage timelines for review to take place and escalate where required if reviews are not carried out by clinicians within the agreed timeframe.
- Ensure the outcomes of the returned reviews are recorded accurately within digital patient notes.
- Ensure quality and accuracy of all data reports.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
20 March 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
409-6587005-D
Job locations
Whiston Hospital
Warrington Road
Prescot
L35 5DR
Job Description
Job responsibilities
KEY DUTIES
- Plan and organise activities to ensure weekly patient lists are prepared and made available to relevant clinicians for review.
- Attendance at weekly operational meetings
- Develop procedures for own work area and work within the boundaries of the departmental procedures.
- Receive complex patient level information and manipulate patient level data using excel and information dashboards.
- Ensure weekly patient lists are prepared and made available to 3rd Party Supplier for prehabilitation patient cohorts.
- Using existing in-house inpatient waiting list dashboard identify appropriate cohort of patients who require a harms review and export onto excel for divisional use.
- Manage timelines for review to take place and escalate where required if reviews are not carried out by clinicians within the agreed timeframe.
- Ensure the outcomes of the returned reviews are recorded accurately within digital patient notes.
- Ensure quality and accuracy of all data reports.
- Work with Surgical Division Operational Management Team to develop all aspects of data collection regarding prehab and harm review patients.
- Utilisation of Careflow EPR to update patient records with key updates as per clinician instruction.
- Tracking of patients with targets set to ensure prehabilitation enrolment is achieved.
- Collection of patient information to support performance reporting for reviews and prehabilitation onboarding compliance.
- To support 3rd Party Supplier to gather supporting evidence of the benefits of prehabilitation programme.
- Contact with patients to promote the benefits of the prehabilitation programme. <
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