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Make a Positive Impact, As a Client Care Coordinator, you'll play a crucial role in supporting clients on their mental health journey, providing meaningful assistance and encouragement.
Supportive Team Environment, You'll be part of a large, effective team dedicated to helping clients, fostering collaboration and camaraderie among colleagues.
Career Development Opportunities, Onebright emphasizes continuous professional development, providing access to learning platforms to enhance your skills and knowledge.
Comprehensive Benefits Package, Enjoy 24 days of holiday plus bank holidays, a private pension plan, and a cash plan for health-related expenses, ensuring your overall well-being.
Hybrid Working Flexibility, Many teams work in a hybrid pattern, allowing for a balanced work-life integration and the ability to stay connected with the team.
Diversity and Inclusion, Onebright values contributions from individuals of all backgrounds, promoting an inclusive workplace where everyone can thrive.
Job Stability and Reputation, Being part of Onebright, a pioneer in mental health services for over 30 years, provides job stability and the opportunity to work with experienced professionals.
Join the Onebright Team as a Client Care Coordinator in York and be the heart of our mission to transform mental health care! If you’re a compassionate communicator with a knack for providing support over the phone, this is your chance to make a real difference. You'll join a welcoming team dedicated to guiding clients on their mental health journey while managing your own portfolio of cases. With your strong customer service experience, you'll handle queries and stay in touch with clients, customers, and therapists, all from the comfort of our flexible office environment.
At Onebright, we’re committed to the wellbeing of both our clients and our staff. With 30 years of excellence in mental health services across the UK, we offer a range of benefits that truly value your contributions: enjoy 24 days of holiday (and the chance to buy more), a robust employee assistance programme, and a private pension scheme. You'll also have access to continuous professional development opportunities and a cash plan for unexpected health expenses. If you're ready to grow your career in a supportive environment where every voice matters, we want to hear from you!
At Onebright, we’re committed to the wellbeing of both our clients and our staff. With 30 years of excellence in mental health services across the UK, we offer a range of benefits that truly value your contributions: enjoy 24 days of holiday (and the chance to buy more), a robust employee assistance programme, and a private pension scheme. You'll also have access to continuous professional development opportunities and a cash plan for unexpected health expenses. If you're ready to grow your career in a supportive environment where every voice matters, we want to hear from you!
Make a Positive Impact, As a Client Care Coordinator, you'll play a crucial role in supporting clients on their mental health journey, providing meaningful assistance and encouragement.
Supportive Team Environment, You'll be part of a large, effective team dedicated to helping clients, fostering collaboration and camaraderie among colleagues.
Career Development Opportunities, Onebright emphasizes continuous professional development, providing access to learning platforms to enhance your skills and knowledge.
Comprehensive Benefits Package, Enjoy 24 days of holiday plus bank holidays, a private pension plan, and a cash plan for health-related expenses, ensuring your overall well-being.
Hybrid Working Flexibility, Many teams work in a hybrid pattern, allowing for a balanced work-life integration and the ability to stay connected with the team.
Diversity and Inclusion, Onebright values contributions from individuals of all backgrounds, promoting an inclusive workplace where everyone can thrive.
Job Stability and Reputation, Being part of Onebright, a pioneer in mental health services for over 30 years, provides job stability and the opportunity to work with experienced professionals.
Do you have the confidence to support our clients when they call us, and be the voice of Onebright? Can you help make a positive impact on our client's mental health journey? Then consider joining our incredible Onebright Team as a Client Care Coordinator
About Our Opportunity
As a Client Care Co-ordinator, you will be working as part of a large team who are highly supportive and effective at helping our clients. You will be responsible for answering client queries over the phone, managing your own portfolio of cases where you will provide pro-active administrative support and be responsible for handling inbound and outbound calls to maintain regular contact with our clients, customers and therapists.
What We Are Looking For
At Onebright we help individuals and organisations with mental health and wellbeing solutions, providing every person with the best mental healthcare, offering hope for a better future. We work across the mental health continuum from performance optimisation, early intervention, prevention, and treatment.
Onebright has been providing clinical excellence in mental health across the UK for 30 years. It is a pioneer in clinical assessments and treatment for children through to adults, delivering services through more than 3,000 clinicians in 49 languages to more than 55,000 people per year.
Our deep understanding of mental health and unrivalled clinical expertise enables us to support businesses from the first interaction with us through to recovery. We have a breadth of existing relationships with the UK’s leading service providers of EAP, PMI and OH which gives us a unique ability to deliver consistent care to employees from whichever channel they reach us.
At Onebright, we lead with integrity and compassion and are here to help our clients every step of the way.
How We Say Thank You
An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make our work better for all. Our strength is in our people. So, at Onebright we have a range of benefits that include:
Onebright is committed to delivering in line with 'safer recruitment' principals and therefore the successful candidate will be required to undertake a credit check and a DBS check (Enhanced or Standard) with the Disclosure and Barring Service (DBS), the cost of which will be met by Onebright.
Onebright is committed to adhering to the Equality Act 2and provides equal opportunities to all applicants, staff and clients. Should you wish to discuss any adjustment or assistance you might need in the application or interview process, please contact our Recruitment Team and we will organise appropriate support.
Please note, all applicants must be legally entitled to accept and perform work in the UK and we will seek to complete a Right To Work check for all candidates.
About Our Opportunity
As a Client Care Co-ordinator, you will be working as part of a large team who are highly supportive and effective at helping our clients. You will be responsible for answering client queries over the phone, managing your own portfolio of cases where you will provide pro-active administrative support and be responsible for handling inbound and outbound calls to maintain regular contact with our clients, customers and therapists.
What We Are Looking For
- Minimum of 1 year's experience working in a customer service, or customer facing environment with the ability to support our clients on the phone.
- Competent at managing administration tasks specifically within Microsoft software suite.
- Willing to travel to our Head office 3 days a week
At Onebright we help individuals and organisations with mental health and wellbeing solutions, providing every person with the best mental healthcare, offering hope for a better future. We work across the mental health continuum from performance optimisation, early intervention, prevention, and treatment.
Onebright has been providing clinical excellence in mental health across the UK for 30 years. It is a pioneer in clinical assessments and treatment for children through to adults, delivering services through more than 3,000 clinicians in 49 languages to more than 55,000 people per year.
Our deep understanding of mental health and unrivalled clinical expertise enables us to support businesses from the first interaction with us through to recovery. We have a breadth of existing relationships with the UK’s leading service providers of EAP, PMI and OH which gives us a unique ability to deliver consistent care to employees from whichever channel they reach us.
At Onebright, we lead with integrity and compassion and are here to help our clients every step of the way.
How We Say Thank You
An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make our work better for all. Our strength is in our people. So, at Onebright we have a range of benefits that include:
- 24 days holiday with an option to purchase more through our holiday purchase scheme. Plus bank holidays on top.
- When you need support, we rely on our excellent Employee assistance program to help you with your wellbeing.
- A private company pension with Royal London enabling you to keep one eye on the future.
- Your development is critical to our success so giving you access to Continuous Professional Development is always available to you.
- A very useful cash plan to help with those unexpected health issues such as dentist, eye wear or prescriptions and much more.
- Rewards gateway giving you access to an endless list of little perks and savings with retailers.
- Many of our teams are happy to work in a hybrid working pattern so we provide a technology package to keep you connected to your Onebright Team.
- Learning new skills is important so accessing our Onebright L&D platform will engage your enquiring mind.
Onebright is committed to delivering in line with 'safer recruitment' principals and therefore the successful candidate will be required to undertake a credit check and a DBS check (Enhanced or Standard) with the Disclosure and Barring Service (DBS), the cost of which will be met by Onebright.
Onebright is committed to adhering to the Equality Act 2and provides equal opportunities to all applicants, staff and clients. Should you wish to discuss any adjustment or assistance you might need in the application or interview process, please contact our Recruitment Team and we will organise appropriate support.
Please note, all applicants must be legally entitled to accept and perform work in the UK and we will seek to complete a Right To Work check for all candidates.
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More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
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