Assistant Patient Pathway Co-ordinatorinThornton HeathinThornton HeathPUBLISHED THU 3 APR 2025
Band 3
MULTI-DISCIPLINARY NHS
Opportunity to develop administrative skills in a dynamic and busy team environment.
Act as a vital point of contact for patients, enhancing communication and providing essential support.
Experience working alongside a diverse team of consultants and administrative colleagues, fostering teamwork and collaboration.
Involvement in proactive management of patient pathways, contributing to improved patient care and satisfaction.
Engagement in problem-solving and capacity management to ensure efficient use of resources.
Exposure to a diverse patient population, enhancing cultural competence and understanding in healthcare.
Access to ongoing education and training programs, promoting professional development and career growth.
Join the dedicated team at Croydon Health Services NHS Trust as an Assistant Patient Pathway Coordinator in Thornton Heath. This exciting Band 3 role is perfect for proactive individuals looking to enhance their administrative skills within a busy and supportive environment. As the vital link in patient care, you'll be the go-to person for all administrative queries, working closely with Consultants and fellow team members to ensure a seamless pathway for our patients—from referral right through to discharge. Your approachable and customer-focused attitude will make you a trusted contact for both patients and clinicians alike.
This role not only offers the chance to cultivate your career within a leading NHS Trust, but also provides invaluable experience in a setting that prioritises high-quality care for a diverse population. With Croydon Health Services’ dedication to staff training and professional development, you’ll have the tools to thrive and innovate within your role. If you're passionate about making a difference in people's lives and supporting community health, we encourage you to reach out today for an informal chat with Team Leader Fernanda Ferreira at fernanda.ferreira1@nhs.net. Step into a rewarding career where your skills and compassion can truly shine!
This role not only offers the chance to cultivate your career within a leading NHS Trust, but also provides invaluable experience in a setting that prioritises high-quality care for a diverse population. With Croydon Health Services’ dedication to staff training and professional development, you’ll have the tools to thrive and innovate within your role. If you're passionate about making a difference in people's lives and supporting community health, we encourage you to reach out today for an informal chat with Team Leader Fernanda Ferreira at fernanda.ferreira1@nhs.net. Step into a rewarding career where your skills and compassion can truly shine!
Opportunity to develop administrative skills in a dynamic and busy team environment.
Act as a vital point of contact for patients, enhancing communication and providing essential support.
Experience working alongside a diverse team of consultants and administrative colleagues, fostering teamwork and collaboration.
Involvement in proactive management of patient pathways, contributing to improved patient care and satisfaction.
Engagement in problem-solving and capacity management to ensure efficient use of resources.
Exposure to a diverse patient population, enhancing cultural competence and understanding in healthcare.
Access to ongoing education and training programs, promoting professional development and career growth.
Assistant Patient Pathway Coordinator POD - Band 3
This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team.
You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues.
The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians
Interview Date TBC
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
For further details / informal visits contact: Name: Fernanda Ferreira Job title: Team Leader Email address:
This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team.
You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues.
The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians
Interview Date TBC
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
For further details / informal visits contact: Name: Fernanda Ferreira Job title: Team Leader Email address:
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Assistant Patient Pathway Co-ordinator:
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To work as an Assistant Patient Pathway Coordinator in the UK, you'll need a combination of skills and competencies, which typically include:
1. Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, healthcare professionals, and administrative staff.
2. Organizational Skills: The ability to manage multiple tasks, prioritize workloads, and maintain an organized environment is crucial.
3. Attention to Detail: Precision is important when dealing with patient information, documentation, and coordinating pathways.
4. Interpersonal Skills: Building relationships with patients and colleagues is important. Empathy and the ability to handle sensitive situations with tact are valuable.
5. IT Skills: Proficiency in using healthcare software systems and Microsoft Office tools (like Word, Excel, and Outlook) is often required for data entry, scheduling, and communication.
6. Knowledge of Healthcare Systems: Familiarity with the UK healthcare system, NHS policies, and patient pathways can be beneficial.
7. Problem-Solving Skills: Ability to identify issues within patient pathways and suggest or implement solutions.
8. Teamwork: Being able to work collaboratively within a multi-disciplinary team to support patient care.
9. Time Management: Efficiency in managing time effectively to meet deadlines and ensure smooth patient flow.
10. Confidentiality: Understanding the importance of maintaining patient confidentiality and adhering to data protection regulations.
11. Flexibility and Adaptability: The healthcare environment can be unpredictable, so the ability to adapt to changing situations is important.
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