Ward Clerk inLiverpool inLiverpool PUBLISHED
SAT 9 NOV 2024
Opportunity to work in a specialized environment focused on neurology and neurosurgery, contributing to cutting-edge patient care.
Enjoyment of a collaborative team atmosphere, working alongside dedicated healthcare professionals and enhancing patient experiences.
Potential for career advancement within the NHS, supported by the Trust's commitment to staff development, recognized by dual Investors in People accreditation.
Ability to make a meaningful impact on patient outcomes through efficient administrative support, ensuring the smooth operation of the ward.
Engagement in a role that values organization and prioritization, allowing for the development of strong multitasking and time management skills.
Job security and competitive salary within the NHS framework, alongside the benefits of working in a supportive and committed organization.
The Ward Clerk will provide essential administrative support in a busy neurosurgical oncology ward. Responsibilities include greeting and assisting patients and visitors, preparing and managing case notes for admissions, and processing data for admissions, transfers, and discharges using the Patient Administration System (PAS). Additional tasks involve organizing documentation, liaising with healthcare teams, ordering equipment, booking porter services, and handling inquiries while ensuring confidentiality and compliance with data protection guidelines.
Main Duties:
- Retrieve and prepare case notes for ward admissions.
- Process patient data in real-time on the PAS system.
- Maintain communication with various clerks and healthcare professionals to ensure smooth operations.
- File and organize patient documentation accurately.
- Assist with administrative duties and patient inquiries, including health insurance forms.
Qualifications and Experience:
- GCSE or equivalent educational qualifications, with NVQ Level 3 or ECDL certificate preferred.
- IT literate and capable of accurate data entry.
- Previous experience in an administrative role, ideally in a healthcare setting.
Skills Required:
- Strong organizational, communication, and time management skills.
- Ability to work independently and as part of a team.
- Calm and effective interpersonal skills, especially when dealing with patients and relatives.
Contract Details:
- Permanent, full-time position with a salary range of £24,071 to £25,674 per annum.
Location:
- The Walton Centre NHS Foundation Trust, Lower Lane, Aintree, Liverpool.
The Walton Centre NHS Foundation Trust is recognized for its exemplary patient care and investment in employee wellbeing, holding an Outstanding rating from the Care Quality Commission.
Job Summary
To provide comprehensive clerical support to a busy neurosurgical oncology ward in performing the role of ward clerk. Work closely with ward staff, nurse in charge, allied healthcare professionals, medical colleagues, clinical coding, and neurosurgical matron, To greet and guide patients and visitors inclusive of relatives and visitors to the ward area.
Within ward clerk duties you would be expected to prepare, and locate case notes for ward admissions and be responsible for filing inpatient notes and correspondence. To liaise with community teams to arrange clinic appointments, and assist in sending appropriate referrals. You will be required to utilise the PAS system to input data of all admissions, transfers and discharges. Respond to calls via telephone, to assist with preparation of admin for emergencyadmissions.
Main duties of the job
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.
Date posted
31 October 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
160-6742989
Job locations
The Walton Centre NHS Foundation Trust
Lower Lane, Aintree,
Aintree
L9 7LJ
Job Description
Job responsibilities
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Responsibilities
Job description Job responsibilities
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Person Specification
Qualifications Essential
To provide comprehensive clerical support to a busy neurosurgical oncology ward in performing the role of ward clerk. Work closely with ward staff, nurse in charge, allied healthcare professionals, medical colleagues, clinical coding, and neurosurgical matron, To greet and guide patients and visitors inclusive of relatives and visitors to the ward area.
Within ward clerk duties you would be expected to prepare, and locate case notes for ward admissions and be responsible for filing inpatient notes and correspondence. To liaise with community teams to arrange clinic appointments, and assist in sending appropriate referrals. You will be required to utilise the PAS system to input data of all admissions, transfers and discharges. Respond to calls via telephone, to assist with preparation of admin for emergencyadmissions.
Main duties of the job
- Retrieval and preparation of case notes for ward admissions 2. Organisation and prioritisation 3. Process all admissions, discharges, and transfers on the PAS (Bed Management) system in real time. 4. Access a variety of electronic systems to trace patient demographic details, investigations and NHS numbers 5. Liaise with other clerks across the Trust on a daily basis to ensure all administrative processes are in place and up-to-date to deal with daily demand. 6. On discharge, file all investigations and inpatient documentation in the case notes in accordance with trust policy. Deliver case notes to Clinical Coding. 7. Liaise with coding in relation to inpatient documentation. 8. Ensure any documentation, not belonging to WCFT is returned as necessary. 9. Provide comprehensive clerical support to the ward, ensuring all case notes are available. To include preparation of trolley for ward round. 10. Book porters jobs with the ISS help desk to include collection and movement of patients and specimens along with oxygen required for the wards 11. Ordering equipment and maintain stationary stock for the ward 12. General admin duties. Sort and distribute incoming mail. 13. Collate and organise all inpatient documentation 14. Process enquiries for information/case notes using the PAS system, ensuring confidentiality, Caldicott and data protection guidelines are followed. Assist patients with the completion of health insurance forms and any other queries.
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.
Date posted
31 October 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
160-6742989
Job locations
The Walton Centre NHS Foundation Trust
Lower Lane, Aintree,
Aintree
L9 7LJ
Job Description
Job responsibilities
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Responsibilities
Job description Job responsibilities
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Person Specification
Qualifications Essential
- Educated to GCSE level or equivalent.
- NVQ level 3 or equivalent
- ECDL certificate or equivalent
- IT Literate
- Previously worked in an administrative role without the need for direct supervision
- Experience of accurate and timely data entry
- NHS Medical Records experience
- PAS experience
- Knowledge of hospital procedures
- Ability to work using own initiative.
- Time Management skills
- Excellent Communication and written skills
- Excellent organisation skills
- Ability to communicate at all levels.
- Ability to work as part of a team and independently.
- Can delivery timely and accurate data whilst working under pressure.
- Ability to problem solve.
- Ability to analyse data
- Ability to plan, monitor and organise own workload
- Ability to deal with the public, relatives and patients in a calm and effective manner
- Good interpersonal skills
- Ability to withstand pressure of work.
- Educated to GCSE level or equivalent.
- NVQ level 3 or equivalent
- ECDL certificate or equivalent
- IT Literate
- Previously worked in an administrative role without the need for direct supervision
- Experience of accurate and timely data entry
- NHS Medical Records experience
- PAS experience
- Knowledge of hospital procedures
- Ability to work using own initiative.
- Time Management skills
- Excellent Communica
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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