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The post holder is primarily responsible for:
- Carrying out a variety of professional porter and postal delivery services in a responsive and proactive manner on behalf of QTS, including throughout the portfolio of Central North West London Mental Health NHS Foundation Trust sites.
Main duties of the job
- Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards and compliance requirements.
- Actively role-modelling the behaviours that reflect the values of QTS.
- Ensuring confidentiality at all times, only releasing information obtained during employment, to those acting in an official capacity or within the parameters of QTS People Policies.
QTS operates as a wholly owned subsidiary of Central and North West London NHS Foundation Trust (CNWL). Established in 2, QTS provides a broad range of Estates and Facilities services, spanning strategic operational delivery through to estates maintenance and repairs, primarily within mental health and community healthcare settings.
Detailed Job Description And Main Responsibilities
Operational
- Providing a responsive, flexible porter and delivery service which maintains the professional reputation of QTS.
- Carrying out planned and urgent porter / post and delivery services, as well as any other work as assigned by the Logistics Officer.
- Efficiently route planning of multiple deliveries to various locations to ensure the provision of a timely and cost-effective service.
- Assisting with the delivery of stock / consumables to Trust departments as and when required.
- Assisting with office moves, collecting and either disposing of or storing as appropriate, surplus/obsolete furniture or equipment and general rubbish.
- Receiving, collecting or transporting supplies, stores and equipment as required.
- Carrying out duties without the need for direct supervision.
- Safely and securely transferring any post / medical and corporate records, adhering to the Data Protection Act and Caldicott guidelines at all times.
- Fully adhering to manual handling and infection control procedures.
- Reporting any accidents, adverse incidents, breakdowns and defects to a vehicle or equipment by informing the Logistics Officer immediately and completing relevant documentation.
- Maintaining both the internal and external cleanliness of the provided vehicle to a high standard, reflective of the professional image and reputation of QTS. Washing and refuelling the vehicle at the end of shift as required.
- Responsible for driving in a professional manner with due regard for the safety of all road users & equipment.
- Ensuring all portering activities positively meet the needs of our clients and service users, reflect best practice and are provided by means of appropriate equipment with due regard to Health & Safety.
- Undertaking any other reasonable duties associated with the department that may be assigned by the Logistics Officer.
Health & Safety, Risk & Compliance
- Ensuring all activity is compliant to applicable procedures, QTS governance and best practice.
- Raising areas of concern or non-compliance immediately with line manager.
- Carrying out all driving duties in compliance with the Highway Code and Road Traffic Acts.
- Responsible for attending any training courses that are deemed necessary to fulfil the requirements of the post.
- Carrying out daily Vehicle Defect Inspections on the vehicle being used.
- Reporting and ensuring rectification of any found faults or vehicle damage.
Communication and Relationships
- Establishing professional and collaborative relationships with key stakeholders, including colleagues, clinical teams, service users and visitors.
- Communicating to the Estates & Facilities team, any identified defects.
- Demonstrating best practice customer service at all times.
- Role modelling empathy, sensitivity and confidentiality at all times.
Education & Qualification
Essential criteria
- Must hold a full and valid UK driving license, with a maximum of 3 points.
- Numerate and with a good general standard and comprehension of English in written and verbal format.
Essential criteria
- Experience of working within the NHS or caring environment in a service provision capacity.
- Substantial work-based driving experience.
- Knowledge of health and safety requirements
- Experience of moving and handling of large items
Other Requirements
Essential criteria
- Able to evidence high levels of self-motivation and an ability to work independently, while remaining within a team structure and retaining a team outlook.
- Ability to work well under limited supervision.
- Ability to build constructive relationships with warmth and empathy, using good communication skills.
- Demonstrable strong work ethic with a willingness to learn further.
- Physical ability to undertake the duties of the post i.e. able to bend, lift, stretch, stand, walk and remain active for long periods of time.
Essential criteria
- Ability to coordinate and prioritise work across a variety of tasks, with a flexible and positive attitude.
- Able to evidence the ability to work well under pressure.
- Excellent communication and interpersonal skills (verbal and written), with an ability to deal with people at all levels in a consistently effective, respectful and professional manner.
- Demonstrable ability to follow instructions and appropriately raise areas of non-compliance or concern.
- Demonstrable strong atte
Job Overview
The post holder is primarily responsible for:
Main duties of the job
QTS operates as a wholly owned subsidiary of Central and North West London NHS Foundation Trust (CNWL). Established in 2, QTS provides a broad range of Estates and Facilities services, spanning strategic operational delivery through to estates maintenance and repairs, primarily within mental health and community healthcare settings.
Detailed Job Description And Main Responsibilities
Operational
Health & Safety, Risk & Compliance
Communication and Relationships
Education & Qualification
Essential criteria
Essential criteria
Other Requirements
Essential criteria
Essential criteria
The post holder is primarily responsible for:
- Carrying out a variety of professional porter and postal delivery services in a responsive and proactive manner on behalf of QTS, including throughout the portfolio of Central North West London Mental Health NHS Foundation Trust sites.
Main duties of the job
- Organising their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards and compliance requirements.
- Actively role-modelling the behaviours that reflect the values of QTS.
- Ensuring confidentiality at all times, only releasing information obtained during employment, to those acting in an official capacity or within the parameters of QTS People Policies.
QTS operates as a wholly owned subsidiary of Central and North West London NHS Foundation Trust (CNWL). Established in 2, QTS provides a broad range of Estates and Facilities services, spanning strategic operational delivery through to estates maintenance and repairs, primarily within mental health and community healthcare settings.
Detailed Job Description And Main Responsibilities
Operational
- Providing a responsive, flexible porter and delivery service which maintains the professional reputation of QTS.
- Carrying out planned and urgent porter / post and delivery services, as well as any other work as assigned by the Logistics Officer.
- Efficiently route planning of multiple deliveries to various locations to ensure the provision of a timely and cost-effective service.
- Assisting with the delivery of stock / consumables to Trust departments as and when required.
- Assisting with office moves, collecting and either disposing of or storing as appropriate, surplus/obsolete furniture or equipment and general rubbish.
- Receiving, collecting or transporting supplies, stores and equipment as required.
- Carrying out duties without the need for direct supervision.
- Safely and securely transferring any post / medical and corporate records, adhering to the Data Protection Act and Caldicott guidelines at all times.
- Fully adhering to manual handling and infection control procedures.
- Reporting any accidents, adverse incidents, breakdowns and defects to a vehicle or equipment by informing the Logistics Officer immediately and completing relevant documentation.
- Maintaining both the internal and external cleanliness of the provided vehicle to a high standard, reflective of the professional image and reputation of QTS. Washing and refuelling the vehicle at the end of shift as required.
- Responsible for driving in a professional manner with due regard for the safety of all road users & equipment.
- Ensuring all portering activities positively meet the needs of our clients and service users, reflect best practice and are provided by means of appropriate equipment with due regard to Health & Safety.
- Undertaking any other reasonable duties associated with the department that may be assigned by the Logistics Officer.
Health & Safety, Risk & Compliance
- Ensuring all activity is compliant to applicable procedures, QTS governance and best practice.
- Raising areas of concern or non-compliance immediately with line manager.
- Carrying out all driving duties in compliance with the Highway Code and Road Traffic Acts.
- Responsible for attending any training courses that are deemed necessary to fulfil the requirements of the post.
- Carrying out daily Vehicle Defect Inspections on the vehicle being used.
- Reporting and ensuring rectification of any found faults or vehicle damage.
Communication and Relationships
- Establishing professional and collaborative relationships with key stakeholders, including colleagues, clinical teams, service users and visitors.
- Communicating to the Estates & Facilities team, any identified defects.
- Demonstrating best practice customer service at all times.
- Role modelling empathy, sensitivity and confidentiality at all times.
Education & Qualification
Essential criteria
- Must hold a full and valid UK driving license, with a maximum of 3 points.
- Numerate and with a good general standard and comprehension of English in written and verbal format.
Essential criteria
- Experience of working within the NHS or caring environment in a service provision capacity.
- Substantial work-based driving experience.
- Knowledge of health and safety requirements
- Experience of moving and handling of large items
Other Requirements
Essential criteria
- Able to evidence high levels of self-motivation and an ability to work independently, while remaining within a team structure and retaining a team outlook.
- Ability to work well under limited supervision.
- Ability to build constructive relationships with warmth and empathy, using good communication skills.
- Demonstrable strong work ethic with a willingness to learn further.
- Physical ability to undertake the duties of the post i.e. able to bend, lift, stretch, stand, walk and remain active for long periods of time.
Essential criteria
- Ability to coordinate and prioritise work across a variety of tasks, with a flexible and positive attitude.
- Able to evidence the ability to work well under pressure.
- Excellent communication and interpersonal skills (verbal and written), with an ability to deal with people at all levels in a consistently effective, respectful and professional manner.
- Demonstrable ability to follow instructions and appropriately raise areas of non-compliance or concern.
- Demonstrable strong atte
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Useful skills for a Porter:
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To work as a porter in the UK, you typically need a mix of practical skills and personal attributes. Here are some key skills and qualifications that are often important for this role:
Essential Skills:
1. Physical Fitness: Porters often perform physically demanding tasks, such as lifting and moving heavy items, so being physically fit is crucial.
2. Customer Service Skills: Strong interpersonal skills are important, as porters frequently interact with guests, residents, or patients. Being friendly, courteous, and helpful is essential.
3. Communication Skills: Good verbal communication skills are important for effectively conveying information and assisting guests or patients.
4. Time Management: Porters often have multiple tasks to complete within specific time frames, so being able to prioritize and manage time efficiently is essential.
5. Attention to Detail: Ensuring that items are handled carefully and tasks are completed thoroughly requires good attention to detail.
6. Problem-Solving Skills: Porters may need to handle unexpected situations, such as requests from guests or logistical challenges.
Additional Skills (Beneficial):
1. Basic IT Skills: Familiarity with basic computer systems might be beneficial, especially in environments like hotels or hospitals.
2. Health and Safety Knowledge: Understanding health and safety regulations can be important, particularly in hospitals or industrial settings.
3. Teamwork: Being able to work well within a team is essential, as porters often coordinate with other staff members.
Qualifications:
- Experience: While formal qualifications may not be necessary, previous experience in customer service, hospitality, or a similar role can be advantageous.
- Background Check: In certain settings, especially hospitals, you may need to undergo background checks and receive specific training or certifications.
Attributes:
- Reliability: Being dependable and punctual is highly valued.
- Positive Attitude: A friendly disposition can enhance the experience for guests and colleagues.
More about London Click to view
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London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
More from Central and North West London NHS Foundation Trust
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