Assistant Patient Pathway Coordinator inThornton Heath inThornton Heath PUBLISHED
THU 9 JAN 2025
Croydon Health Services NHS Trust rdH0c1Ig
Opportunity to work in a dynamic, multi-disciplinary team focused on improving patient pathways and experiences.
Gain valuable experience and skills in the NHS, enhancing your administrative and communication abilities.
Play a vital role in ensuring patient satisfaction and efficient care management, contributing to the Trust's mission.
Enjoy a permanent, full-time position that offers stability and career growth within a respected healthcare organization.
Work in a diverse community, providing care to a population that values the importance of personalized health services.
Participate in the development and implementation of Standard Operating Procedures (SOPs), fostering a consistent and professional approach in patient care.
The role of Assistant Patient Pathway Coordinator at Croydon Health Services NHS Trust in Thornton Heath is a full-time, permanent position aimed at providing comprehensive administrative support to the clinical team, particularly within the Diabetes, Endocrine, and Renal team. The successful candidate will serve as the first point of contact for patient queries via telephone and will be responsible for managing the patient pathway from referral to discharge, ensuring effective communication and high levels of satisfaction for both patients and clinicians. Strong communication and IT skills, previous NHS experience, and the ability to prioritize workloads in a demanding environment are essential for this position.
As part of a multi-disciplinary team, the Coordinator will adhere to Standard Operating Procedures (SOPs) to deliver consistent and efficient administrative services. Candidates should demonstrate professionalism and flexibility in their approach to work, while contributing to the overall goal of providing quality healthcare to the diverse population of Croydon. The Trust, which integrates community and specialist services, seeks individuals who are dedicated to making a meaningful impact within the NHS.
As part of a multi-disciplinary team, the Coordinator will adhere to Standard Operating Procedures (SOPs) to deliver consistent and efficient administrative services. Candidates should demonstrate professionalism and flexibility in their approach to work, while contributing to the overall goal of providing quality healthcare to the diverse population of Croydon. The Trust, which integrates community and specialist services, seeks individuals who are dedicated to making a meaningful impact within the NHS.
Band 3, Full Time, Permanent
An exciting opportunity has arisen for an Assistant Patient Pathway Co-ordinator to work within an established team to provide administration support to the clinical team and improve patient pathway. You will act as the first point of contact in communication with patient queries over the telephone and provide a full administrative service to the clinical team. The post holder should be proactive and have excellent communication, IT skills and be able to prioritise workloads for themselves to accommodate changing demands within the team and service. The role is very demanding and the successful applicant will be expected to be a core member of the Diabetes, Endocrine and Renal team. The ideal candidate will have previous NHS experience, a flexible approach to work, maintain a high level of professionalism at all times and experience in producing clinical letters.
Proposed Interview Date - TBC
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve.If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.
For further details / informal visits contact: Name: Jasmine Walkes Job title: Patient Pathway Team Leader Email address: Telephone number: 02
An exciting opportunity has arisen for an Assistant Patient Pathway Co-ordinator to work within an established team to provide administration support to the clinical team and improve patient pathway. You will act as the first point of contact in communication with patient queries over the telephone and provide a full administrative service to the clinical team. The post holder should be proactive and have excellent communication, IT skills and be able to prioritise workloads for themselves to accommodate changing demands within the team and service. The role is very demanding and the successful applicant will be expected to be a core member of the Diabetes, Endocrine and Renal team. The ideal candidate will have previous NHS experience, a flexible approach to work, maintain a high level of professionalism at all times and experience in producing clinical letters.
Proposed Interview Date - TBC
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve.If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.
For further details / informal visits contact: Name: Jasmine Walkes Job title: Patient Pathway Team Leader Email address: Telephone number: 02
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