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TelephonistinGreater LondoninGreater LondonPUBLISHED SAT 4 JAN 2025

 GOOD SALARY 
24-HOURNHS

The Shrewsbury and Telford Hospital NHS TrustFollow The Shrewsbury and Telford Hospital NHS Trust

Vital Role, Being a Telephonist means you play a crucial role in the hospital's operations, often being the first point of contact for emergency situations.
Skill Development, The position offers opportunities to develop valuable skills such as multitasking, communication, and crisis management.
Team Environment, You will work within a supportive team that values collaboration and aims to provide high-quality care to patients.
Flexible Working, With a rota system covering 24/7 schedules, there's potential for flexible working hours to suit personal commitments.
Continuous Learning, Full training is provided, ensuring you are knowledgeable and competent in handling all types of calls and emergencies.
Job Satisfaction, Contributing to patient care and safety in a challenging environment can lead to high job satisfaction and a sense of accomplishment.
Professional Growth, Working in the NHS offers opportunities for career progression and advancement within the healthcare sector.
The Telephonist role at The Shrewsbury and Telford Hospital NHS Trust involves working at the hospital's 24/7 switchboard, which serves as a critical hub for communication. The position requires a multitasker who can remain calm under pressure and provide exceptional patient care. Key responsibilities include handling general and emergency calls, operating the Mitel SX2000 telephone system, managing the bleep system, and assisting with inquiries from various stakeholders such as the public, GPs, and hospitals. The role demands flexibility to participate in a rota covering all hours of the week and a thorough understanding of emergency procedures.

The successful candidate will join a small team serving both The Princess Royal Hospital and The Royal Shrewsbury Hospital, with full training provided to ensure competency in emergency call management and alarm monitoring. The job offers the opportunity to contribute to the trust's mission of delivering high-quality, safe healthcare in a supportive working environment.
Vital Role, Being a Telephonist means you play a crucial role in the hospital's operations, often being the first point of contact for emergency situations.
Skill Development, The position offers opportunities to develop valuable skills such as multitasking, communication, and crisis management.
Team Environment, You will work within a supportive team that values collaboration and aims to provide high-quality care to patients.
Flexible Working, With a rota system covering 24/7 schedules, there's potential for flexible working hours to suit personal commitments.
Continuous Learning, Full training is provided, ensuring you are knowledgeable and competent in handling all types of calls and emergencies.
Job Satisfaction, Contributing to patient care and safety in a challenging environment can lead to high job satisfaction and a sense of accomplishment.
Professional Growth, Working in the NHS offers opportunities for career progression and advancement within the healthcare sector.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Telephonist:
To work as a Telephonist in the UK, you typically need a combination of technical, interpersonal, and organizational skills. Here are the key skills that are often required for this role:
1. Communication Skills: Strong verbal communication skills are essential since you will be interacting with callers regularly. Clear and polite communication is crucial.
2. Customer Service Skills: Being able to handle inquiries, complaints, and customer requests in a professional and friendly manner is important.
3. Listening Skills: Active listening is critical to understanding the needs of callers and responding appropriately.
4. Organizational Skills: You should be able to manage calls efficiently and prioritize tasks as necessary.
5. Multitasking Abilities: Often, Telephonists need to manage multiple calls or ongoing tasks at once, so the ability to multitask is beneficial.
6. Technical Skills: Familiarity with telephone systems, computer-based call management software, and office equipment is beneficial. Basic IT skills are increasingly important in managing customer information.
7. Problem-Solving Skills: Telephonists often need to resolve issues on the spot, requiring quick thinking and effective problem-solving abilities.
8. Attention to Detail: Ensuring accurate information is taken and recorded correctly is vital for effective communication.
9. Patience and Empathy: Dealing with frustrated or upset callers requires patience and the ability to empathize with their situation.
10. Time Management: Managing your time effectively is important, particularly during busy periods when call volume may be high.
11. Teamwork: Being able to work effectively with colleagues to improve the overall service is important in many telephonist roles.
 


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