Excellent starting salary of £25,451, with potential increase to £27,148 after the probation period.
Hybrid working policy available after training, allowing for a flexible work-life balance.
Generous holiday allowance of 33 days, including bank holidays, with the option to purchase an additional 10 days.
Comprehensive company pension contributions of up to 10% when employees contribute 5%.
Development opportunities to support career growth and aspirations within the company.
A supportive environment promoting equity, diversity, and inclusion, ensuring a respectful workplace for all.
The Japan Society of San Diego and Tijuana is seeking Customer Service Advisors to join their contact centre in Cardiff. Candidates should be passionate about delivering exceptional customer service and ready to help resolve customer queries efficiently. While previous contact centre experience is not required, applicants must be willing to complete a mandatory 4-week training program starting on February 24, 2024. The role involves responding to customer inquiries via phone, letters, and emails, with a focus on addressing issues on the first point of contact.
The position offers an attractive starting salary of £25,451, increasing to £27,148 after probation, alongside competitive benefits including a company pension, 33 days of holiday, hybrid working options post-training, and various social events. BUUK Infrastructure promotes a supportive and inclusive workplace culture, encouraging personal and professional development, and is committed to equity and diversity. Candidates must be available to work within the contact centre's operational hours, which range from 8am to 8pm on weekdays and 9am to 1pm on Saturdays.
The position offers an attractive starting salary of £25,451, increasing to £27,148 after probation, alongside competitive benefits including a company pension, 33 days of holiday, hybrid working options post-training, and various social events. BUUK Infrastructure promotes a supportive and inclusive workplace culture, encouraging personal and professional development, and is committed to equity and diversity. Candidates must be available to work within the contact centre's operational hours, which range from 8am to 8pm on weekdays and 9am to 1pm on Saturdays.
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking forCustomer Service Advisorswho would like to help us reach our mission of To earn customer loyalty and drive business growth by providing consistently excellent service.
Our modern contact centre office is based in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. We currently have a rota to cover our contact centre's opening hours (8am to 8pm Monday to Friday, and 9am to 1pm on Saturdays). We also offer a Hybrid working policy following completion of training.
About You
You will need to be available to start employment and complete a 4-week mandatory training programme on 24 February 2024
You will be working in our contact centre, answering calls and responding to letters and emails from our customers. Our goal is to solve our customers queries when they first contact us.
Previous experience working in a contact centre is not essential. We are looking for someone who is passionate about providing exceptional customer service and puts customers needs at the heart of everything they do.
We understand that everyone has different ways of working and that this is vital to giving great customer service. To be successful you must be willing to learn new skills to make sure we deliver exceptional service to our customers. You must be a great team player but also able to work under your own initiative.
What can you expect from us
For more information please contact our resourcing team on .
We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking forCustomer Service Advisorswho would like to help us reach our mission of To earn customer loyalty and drive business growth by providing consistently excellent service.
Our modern contact centre office is based in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. We currently have a rota to cover our contact centre's opening hours (8am to 8pm Monday to Friday, and 9am to 1pm on Saturdays). We also offer a Hybrid working policy following completion of training.
About You
You will need to be available to start employment and complete a 4-week mandatory training programme on 24 February 2024
You will be working in our contact centre, answering calls and responding to letters and emails from our customers. Our goal is to solve our customers queries when they first contact us.
Previous experience working in a contact centre is not essential. We are looking for someone who is passionate about providing exceptional customer service and puts customers needs at the heart of everything they do.
We understand that everyone has different ways of working and that this is vital to giving great customer service. To be successful you must be willing to learn new skills to make sure we deliver exceptional service to our customers. You must be a great team player but also able to work under your own initiative.
What can you expect from us
- Excellent starting salary of £25,451, increasing to £27,148 after the probation period
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 10
- £1000net of tax to refer friends and family
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations
- Social events that take place throughout the year
For more information please contact our resourcing team on .
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
Useful skills for a Customer Service Advisor:
Click to view
To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
Similar
Customer Service Advisor roles
inCardiff
51.48370742797852 -3.16809630393982 Cardiff, Wales, United Kingdom 
Locations are approximate.
Learn more