Health Records ClerkinAbergavennyinAbergavennyPUBLISHED SAT 5 APR 2025

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

Health Records Clerk- Band 2- RW

An Exciting Opportunity Has Arisen Within The Digitised Health Records Services To Be Part Of The Team Based At Either Online House, Cleppa Park In Newport Or Nevill Hall Hospital In Abergavenny. This Is a Busy But Supportive Team, And We Are Looking For Individuals Who Have

• Excellent communication skills
• Excellent organisational skills
• Excellent attention to detail
• Flexibility in working practices
• The ability to work as a team
• The ability to work under pressure and to deadline
  
  

Our goal is to ensure the availability of the Health Record to support the journey towards the digitisation of patient records. Digitised Health records play a vital part in patient care, and you will be part of a team who ensure the availability of the patient record, supporting Healthcare professionals caring for the patient.

We can offer varied working schedules to suit your lifestyle and can offer many training and development opportunities to progress your career within this service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

• To provide a quality clerical service to the Health Records departments and customers.
• To provide a high standard of customer service to patients and other Health Board staff in a range of departments including Receptions and other Health Records departments such as Library Services, Referrals and Inpatients and Clinic preparation.
• Provide high quality administrative service to patients, doctors, and colleagues by being the first point of contact for patients as an Outpatient reception desk. Greet patients and arrive and update their details on our Patient Administration system, as well as completing the outcome of their appointment once provided by the clinician.
• Provide high quality administrative duties including filing/retrieving patient records, inputting data onto our Patient Administration system such as updating patient demographics/tracking of physical health records and supporting the progression of digitisation of patient records by preparing and scanning patient documentation to our Clinical Workstation system which allows clinicians and other colleagues to access information electronically in a timely and efficient manner.
  
  

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Personal Attributes

Essential criteria

• Flexible to the needs of the service
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Willingness to work under direction but also self starter
• Ability to work under pressure
  
  

Knowledge

Essential criteria

• Ability to follow instructions
• Knowledge of IT Systems
• Understanding of team working ethos
• Numerate and literate
  
  

Experience

Essential criteria

• Previous clerical experience or similar
  
  

Desirable criteria

• Customer service experience
  
  

Skills/Abilities

Essential criteria

• Good communication skills
• Ability to use initiative and meet deadlines
• Polite and professional telephone manner
• Ability to work well under pressure
• Ability to develop good and effective employee relationships
• Ability to work flexibility either as part of a team or using one’s own initiative to meet the needs of the service
• The ability to speak Welsh or willingness to undertake