Patient Services Associate/ Assistant (Part Time) - Brighton Center for Specialty Care inBrighton inBrighton PUBLISHED
WED 8 JAN 2025
C.S. Mott Children's Hospital rCr68cjr
Opportunity to work in a prestigious organization like Michigan Medicine, contributing to a world-renowned healthcare system.
Engagement in meaningful work by providing exceptional customer service and support to patients and their families.
Exposure to a dynamic and diverse patient population, which enhances interpersonal skills and professional growth.
Flexibility in work scheduling, accommodating different shifts and working hours to promote work-life balance.
Comprehensive benefits package, including excellent medical, dental, and vision coverage starting from the first day of employment.
Professional development through cross-training and exposure to various roles within a multi-specialty clinic.
The "Patient Services Associate/Assistant (Part Time)" role at the Brighton Center for Specialty Care, part of C.S. Mott Children’s Hospital, involves providing exceptional customer service and clerical support in a busy outpatient clinic. The ideal candidate should possess a compassionate demeanor and a high level of professionalism while interacting with patients, families, and staff. Responsibilities include greeting patients, handling check-in and check-out processes, verifying patient information, managing appointment scheduling, and collaborating with the medical team to enhance the patient experience.
Candidates must have a high school diploma or GED, excellent interpersonal skills, and the ability to work in a fast-paced environment. Flexibility in work assignments and schedules is essential, alongside a commitment to service excellence. Experience in a healthcare setting, especially with electronic health records, is preferred. This part-time position offers 20 hours per week, primarily Monday through Friday, with some Saturday coverage as needed.
Candidates must have a high school diploma or GED, excellent interpersonal skills, and the ability to work in a fast-paced environment. Flexibility in work assignments and schedules is essential, alongside a commitment to service excellence. Experience in a healthcare setting, especially with electronic health records, is preferred. This part-time position offers 20 hours per week, primarily Monday through Friday, with some Saturday coverage as needed.
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How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline your service excellence skills and experience that directly relate to this position.
Job Summary
Frontline interaction with patients and families performing clerical functions in a busy outpatient clinic setting for a Multi-Specialty Clinic. We are seeking a compassionate and enthusiastic Patient Services Assistant/Associate to join our team. This individual will share our priorities which include: high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal customer service experience. Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to our care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Duties
Provide general clerical support in fast paced high volume patient care environment. Provide exceptional customer service and support to all Brighton Center for Specialty Care and Michigan Medicine patients, families, providers and team members. Candidate should expect to cross train on all office duties and be able to assume different roles as needed. Duties include:
Associate level: 2-3 years of related experience.
Desired Qualifications*
20 hours per week. Monday through Friday, 7:00 AM - 7:00 PM with rotating Saturday coverage 8:00AM - 4:00PM based on clinic needs. We are flexible in scheduling, and request that you are also flexible in working various shifts.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and a
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline your service excellence skills and experience that directly relate to this position.
Job Summary
Frontline interaction with patients and families performing clerical functions in a busy outpatient clinic setting for a Multi-Specialty Clinic. We are seeking a compassionate and enthusiastic Patient Services Assistant/Associate to join our team. This individual will share our priorities which include: high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal customer service experience. Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to our care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Duties
Provide general clerical support in fast paced high volume patient care environment. Provide exceptional customer service and support to all Brighton Center for Specialty Care and Michigan Medicine patients, families, providers and team members. Candidate should expect to cross train on all office duties and be able to assume different roles as needed. Duties include:
- Receive/assist patients and families as well as providing check in and check out services to specialty care departments.
- Gather and verify patient demographics, insurance and other pertinent information.
- Prepare, maintain and update forms, consents and questionnaires
- Collect co-pays, account payments, prepare charge tickets and reconcile cash collections
- Scheduling and coordination of patient appointments, tests and consults in a timely and accurate manner.
- Management of MiChart in-basket notes and front end work queues.
- Confirm, notify and remind patients of appointments and/or changes.
- Work with the nursing team, providers, medical assistants, call center and other team members to improve patient care and improve processes to enhance patient experience.
- Our Patient Service members are a fast-growing team of dynamic, flexible and dependable individuals. We value diversity and work with a large variety of patients and clinicians. PSAs are trained to respond to the needs of our clinicians, as well as the varied needs of a large patient population.
- All other duties as assigned.
- High School Diploma or GED.
- Exemplary interpersonal, communication and customer service skills.
- Cheerful and energetic individual, motivated with a positive and professional attitude.
- Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
- Excellent service recovery skills.
- Ability to work independently, prioritize, problem solve and work cooperatively with faculty and staff.
- Strong attention to detail, multitasking, accountability and follow through abilities.
- Required flexibility in all aspects of work assignments and is able to switch work to meet the needs of the clinic while maintaining a positive attitude.
- Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced, high volume environment.
- Demonstrated effective verbal, written and information technology communication skills.
- Exhibits professional and positive image when interacting with patients, faculty, and staff.
- Able to handle multiple responsibilities in a fast-paced environment with accuracy.
- Demonstrated excellent attendance and reliability are required.
- Proven ability to work well under pressure.
Associate level: 2-3 years of related experience.
Desired Qualifications*
- Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
- Clerical experience and medical terminology are helpful.
- Experience working within a large, complex healthcare setting.
- Familiarity with Michigan Medicine's electronic health record setting.
- Knowledge of university policies & procedures.
20 hours per week. Monday through Friday, 7:00 AM - 7:00 PM with rotating Saturday coverage 8:00AM - 4:00PM based on clinic needs. We are flexible in scheduling, and request that you are also flexible in working various shifts.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and a
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