Meaningful Impact, As a Patient Pathway Coordinator, you play a vital role in coordinating patient care, ensuring timely access to Endoscopy procedures, and ultimately contributing to better health outcomes for patients.
Team Collaboration, You work closely with clinical staff and multidisciplinary teams, promoting a collaborative environment that fosters professional relationships and teamwork.
Skill Development, The role provides opportunities to develop a range of administrative and organizational skills, particularly in patient management and scheduling within a healthcare setting.
Utilizing Technology, You engage with advanced electronic patient record (EPR) systems, enhancing your IT skills and supporting efficient healthcare delivery.
Job Stability, Working for the Oxford University Hospitals NHS Foundation Trust, which is part of the NHS, offers a stable employment environment with comprehensive benefits and job security.
Commitment to Excellence, The Trust's values of compassionate excellence ensure that you are part of an organization dedicated to high standards of care and continual improvement.
Educational Opportunities, Being part of a leading teaching trust opens avenues for continual education, training, and engagement in research initiatives that benefit your career progression.
The Patient Pathway Coordinator at Oxford University Hospitals NHS Foundation Trust is responsible for managing the scheduling and booking of Endoscopy procedures while ensuring compliance with clinical priorities and patient wait times. Key duties include adding referrals to the electronic patient records (EPR) within 24 hours, coordinating multidisciplinary arrangements for patient admissions, and monitoring surveillance patients to prevent treatment delays. The role also involves validating patient tracking lists, attending team meetings, sharing administrative responsibilities within the Endoscopy team, and utilizing various electronic systems for patient management.
As part of a larger administrative team, the coordinator plays an essential role in enhancing patient care through effective communication and organisation, all while upholding the Trust's values of compassion, respect, learning, delivery, improvement, and excellence. This position is integral to delivering high-quality healthcare in a teaching trust known for its comprehensive range of clinical services and ongoing medical education and research.
As part of a larger administrative team, the coordinator plays an essential role in enhancing patient care through effective communication and organisation, all while upholding the Trust's values of compassion, respect, learning, delivery, improvement, and excellence. This position is integral to delivering high-quality healthcare in a teaching trust known for its comprehensive range of clinical services and ongoing medical education and research.
- Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department. A patient pathway coordinator’s duty is to book Endoscopy procedures within the patient’s clinical wait time and within priority order whilst meeting daily team targets.
- To add incoming referrals to the waiting list on EPR within 24 hours and pass for clinical triage where necessary.
- To schedule endoscopy admissions on EPR, assigning appointment dates appropriately in accordance with clinical priority and waiting times, liaising with the patient and ensuring they have all relevant information.
- Liaise with multidisciplinary teams to ensure all relevant arrangements are in place ahead of admissions
- Ensure close monitoring of the planned surveillance patients to avoid any delay of their Treatment by Date (TBD).
- Check all lists are fully booked to maximum capacity and if necessary, utilising any empty slots at short notice where possible.
- Validating the PTL on a daily basis and attending weekly patient tracking list meetings and making sure what’s discussed and delegated is actioned.
- To share responsibilities of the different systems within Endoscopy such as email accounts, e-requesting, e-RS (electronic referral system) amongst the wider admin team.
- Liaise with and book appointments for patients requiring an Endoscopy, via the 2 week wait system, choose and book, direct referrals, inpatients and other routes
- Using the EPR system to ensure patient pathways are accurate.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
For further details / informal visits contact: Name: Mariya Antoney Job title: Endoscopy Admin Manager Email address: Telephone number:
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1. What attracted you to the Patient Pathway Coordinator role at Oxford University Hospitals?
2. Can you describe your familiarity with electronic patient record (EPR) systems and your experience in using such platforms?
3. How do you ensure that patient appointments are scheduled appropriately according to clinical priority and wait times?
4. Can you provide an example of a time when you managed conflicting priorities in a high-pressure environment? How did you handle it?
5. Describe your experience with liaising with multidisciplinary teams. How do you ensure effective communication?
1. What attracted you to the Patient Pathway Coordinator role at Oxford University Hospitals?
2. Can you describe your familiarity with electronic patient record (EPR) systems and your experience in using such platforms?
3. How do you ensure that patient appointments are scheduled appropriately according to clinical priority and wait times?
4. Can you provide an example of a time when you managed conflicting priorities in a high-pressure environment? How did you handle it?
5. Describe your experience with liaising with multidisciplinary teams. How do you ensure effective communication?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Patient Pathway Coordinator:
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To work as a Patient Pathway Coordinator in the UK, you'll need a combination of clinical knowledge, organizational skills, and interpersonal abilities. Here are some key skills and qualifications typically required for this role:
1. Clinical Knowledge: Understanding of medical terminology and healthcare processes to coordinate patient pathways effectively.
2. Communication Skills: Strong verbal and written communication skills to liaise with patients, healthcare providers, and other stakeholders.
3. Organizational Skills: Ability to manage multiple tasks, prioritize workloads, and ensure that patient care pathways are followed.
4. Problem-Solving Skills: Capability to address and resolve issues that may arise during a patient's care journey.
5. Attention to Detail: Precision in handling patient information, scheduling, and documentation to ensure accuracy and compliance with regulations.
6. IT Skills: Proficiency with electronic health records (EHR), data management systems, and general computer skills to track patient pathways and communicate effectively.
7. Teamwork and Collaboration: Ability to work well within multidisciplinary teams, promoting cooperation among various healthcare providers.
8. Empathy and Compassion: Understanding patient concerns and providing support throughout their healthcare journey.
9. Knowledge of Healthcare Policies: Familiarity with the National Health Service (NHS) and relevant healthcare policies to ensure compliance and best practices.
10. Time Management: Effectively managing time to coordinate appointments, treatments, and follow-ups to optimize patient care.
11. Training and Qualifications: While formal qualifications can vary, degrees in healthcare management, nursing, or a related field may be beneficial. Previous experience in healthcare settings can also be a significant advantage.
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