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Ward AdministratorinLondoninLondonPUBLISHED TUE 18 MAR 2025

EMPATHYHOLISTICNHS

Lewisham and Greenwich NHS Trust

Opportunity to work in a supportive environment focused on high-quality patient care.
First point of contact for patients and their families, allowing for meaningful interactions and relationship building.
Role provides extensive training and professional development opportunities as systems and processes evolve.
Involvement in a diverse and inclusive team culture that values employee well-being and engagement.
Experience in a fast-paced healthcare setting enhances administrative skills and grows knowledge in medical processes.
Engagement with multidisciplinary teams, including medical professionals and administrative staff, fosters collaboration.
Positive impact on patient experiences by ensuring efficient communication and timely responses to inquiries.
Join Our Caring Team as a Ward Administrator at Lewisham and Greenwich NHS Trust!
Are you a compassionate and organised individual looking to make a real difference in the healthcare sector? We invite you to apply for the role of Ward Administrator at our vibrant Queen Elizabeth Hospital in Woolwich. In this pivotal position, you will be the friendly face and first point of contact for patients and their families, delivering vital administrative support that keeps our surgical unit running smoothly. You will help ensure the highest standards of patient care in a welcoming environment, where empathy and dedication shine through every interaction.
As a Ward Administrator, you’ll work collaboratively with nurses and the ward manager, managing essential tasks such as registering patient details, handling enquiries, and coordinating appointments. Your ability to communicate compassionately and effectively, particularly in sensitive situations, will make you an integral part of our caring community. With opportunities for training and professional development, our Trust is committed to creating an inclusive workplace where every team member can thrive. If you’re ready to embark on this rewarding journey, we’d love to hear from you!
Opportunity to work in a supportive environment focused on high-quality patient care.
First point of contact for patients and their families, allowing for meaningful interactions and relationship building.
Role provides extensive training and professional development opportunities as systems and processes evolve.
Involvement in a diverse and inclusive team culture that values employee well-being and engagement.
Experience in a fast-paced healthcare setting enhances administrative skills and grows knowledge in medical processes.
Engagement with multidisciplinary teams, including medical professionals and administrative staff, fosters collaboration.
Positive impact on patient experiences by ensuring efficient communication and timely responses to inquiries.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Ward Administrator:
To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
 


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