Ward Administrator in London inLondon PUBLISHED TUE 18 MAR 2025 Jump to job information section
Lewisham and Greenwich NHS Trust r5nQvMI
Job description
Job Summary
The post holder will be required to work closely with ward manager assisting general administrative/clerical duties and be fully competent in the features of the hospital computer system and undergo further training when systems are updated and, as job requires. Ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and providing prompt and accurate response to all enquiries.
Our team is committed to providing high quality, safety focused, and holistic care in a warm and friendly environment. We are passionate in education and supporting our staff.
Main duties of the job
Ward 15 is a 39 bedded surgical unit specialising in trauma and emergency patient requiring surgical intervention, from specialities colorectal, gynaecology, general surgery, orthopaedics including in and out admission and minor surgery. The main element of the role is to assist the Ward Manager and Nurses with general ward administration/clerical duties to ensure the smooth running of the unit as required. You will be the first point of contact for patients, their friends and families and ensuring that messages are passed appropriately and in a timely manner. To register patient details on ICARE ensuring a high level of data accuracy. To deal with written and telephone enquiries for the unit as appropriate, answer phone, cancellation e-mails, post, date stamping, photocopying, scanning- ensuring referral letters are sent/taken to the appropriate departments. Ordering all stocks for services within the site. General filing duties as required. To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process of obtaining medical notes when required and maintaining confidentiality at all times.
About Us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
13 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum plus HCA
Contract
Permanent
Working pattern
Full-time
Reference number
197-LC6534
Job locations
Queen Elizabeth Hospital
Stadium Road
Woolwich
SE18 4QH
Job Description
Job responsibilities
The Ward Administrator is the first point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
Dealing with bereaved relatives in a polite and courteous manner, being approachable and friendly. It is also essential to have good telephone verbatim. To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly, to be able to arrange where the patient needs to be booked, it is also important todevelop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
Patient confidentiality should be maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS
To book follow up appointments as required
Booking of hospital transport for patients according to the hospital Transport Policy. Liaisewith the Transport team with enquiries.
Responsibilities
Job description Job responsibilities
The Ward Administrator is the first point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
Dealing with bereaved relatives in a polite and courteous manner, being approachable and friendly. It is also essential to have good telephone verbatim. To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly, to be able to arrange where the patient needs to be booked, it is also important todevelop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
Patient confidentiality should be maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS
To book follow up appointments as required
Booking of hospital transport for patients according to the hospital Transport Policy. Liaisewith the Transport team with enquiries.
Person Specification
Qualifications
Qualifications and Training Essential
The post holder will be required to work closely with ward manager assisting general administrative/clerical duties and be fully competent in the features of the hospital computer system and undergo further training when systems are updated and, as job requires. Ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and providing prompt and accurate response to all enquiries.
Our team is committed to providing high quality, safety focused, and holistic care in a warm and friendly environment. We are passionate in education and supporting our staff.
Main duties of the job
Ward 15 is a 39 bedded surgical unit specialising in trauma and emergency patient requiring surgical intervention, from specialities colorectal, gynaecology, general surgery, orthopaedics including in and out admission and minor surgery. The main element of the role is to assist the Ward Manager and Nurses with general ward administration/clerical duties to ensure the smooth running of the unit as required. You will be the first point of contact for patients, their friends and families and ensuring that messages are passed appropriately and in a timely manner. To register patient details on ICARE ensuring a high level of data accuracy. To deal with written and telephone enquiries for the unit as appropriate, answer phone, cancellation e-mails, post, date stamping, photocopying, scanning- ensuring referral letters are sent/taken to the appropriate departments. Ordering all stocks for services within the site. General filing duties as required. To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process of obtaining medical notes when required and maintaining confidentiality at all times.
About Us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
13 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,to £25,674 a year per annum plus HCA
Contract
Permanent
Working pattern
Full-time
Reference number
197-LC6534
Job locations
Queen Elizabeth Hospital
Stadium Road
Woolwich
SE18 4QH
Job Description
Job responsibilities
The Ward Administrator is the first point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
Dealing with bereaved relatives in a polite and courteous manner, being approachable and friendly. It is also essential to have good telephone verbatim. To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly, to be able to arrange where the patient needs to be booked, it is also important todevelop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
Patient confidentiality should be maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS
To book follow up appointments as required
Booking of hospital transport for patients according to the hospital Transport Policy. Liaisewith the Transport team with enquiries.
Responsibilities
Job description Job responsibilities
The Ward Administrator is the first point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
Dealing with bereaved relatives in a polite and courteous manner, being approachable and friendly. It is also essential to have good telephone verbatim. To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly, to be able to arrange where the patient needs to be booked, it is also important todevelop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
Patient confidentiality should be maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS
To book follow up appointments as required
Booking of hospital transport for patients according to the hospital Transport Policy. Liaisewith the Transport team with enquiries.
Person Specification
Qualifications
Qualifications and Training Essential
- Good standard of education NVQ 2 or equivalent
- GCSE English Language or equivalent
- Numerate
- NVQ Business Administration - Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
- Previous experience of working in a busy environment
- Previous experience in an admin role
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and Electronic Discharge Summaries System
- Previous experience of minute taking
- Basic computer literacy (Word, Excel, PowerPoint)
- Basic understanding of practical Data Protection issues
- Knowledge of child and a
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Ward Administrator:
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To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
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51.50721740722656 -0.12758620083332062 London, England, United Kingdom 
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