Opportunity to work in a supportive and dynamic team environment at St Woolos Hospital, contributing to high-quality patient care.
The role offers excellent training and development opportunities, including paid mandatory training and access to recognized qualifications.
Aneurin Bevan University Health Board values employee well-being, promoting a healthy work-life balance and providing occupational health support.
Flexible working arrangements, including Saturday morning rotations, cater to diverse personal circumstances, enhancing job satisfaction.
Being part of a multi-award-winning NHS organization dedicated to caring for a population of 650,000, which adds a sense of purpose to the role.
The ability to use both Welsh and English in communications strengthens community ties and reflects a commitment to inclusivity in the workplace.
Potential career advancement options exist within the health board, including participation in management development programmes.
The Telephony Clerk position at Aneurin Bevan University Health Board in Newport is a vital role within the Outpatient Departments or the Referral & Booking Centre at St Woolos Hospital. The selected candidate will be responsible for greeting and assisting patients, managing appointment scheduling, processing referrals, and maintaining effective communication with both patients and staff. Strong communication and organisational skills, attention to detail, and the ability to work well under pressure are essential. The role requires flexibility, including Saturday morning shifts, and previous reception or customer service experience is preferred.
As part of a multi-award-winning NHS organisation, the Telephony Clerk will join a supportive team working to deliver high-quality patient care. The health board promotes a healthy work-life balance, offers a comprehensive benefits package, and provides extensive training and development opportunities. Proficiency in Welsh is essential, and candidates are encouraged to highlight how they meet the job requirements in their application.
As part of a multi-award-winning NHS organisation, the Telephony Clerk will join a supportive team working to deliver high-quality patient care. The health board promotes a healthy work-life balance, offers a comprehensive benefits package, and provides extensive training and development opportunities. Proficiency in Welsh is essential, and candidates are encouraged to highlight how they meet the job requirements in their application.
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care.
Excellent communication and organisational skills
Main duties of the job
Key Responsibilities
The ability to speak Welsh is Essential for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Exper
Essential criteria
Essential criteria
Essential criteria
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care.
Excellent communication and organisational skills
- Strong attention to detail
- Ability to work well under pressure and meet deadlines
- Flexible approach to work, including Saturday morning rotations
- Team player with the capacity to work independently
- Previous reception or customer service experience preferred
Main duties of the job
Key Responsibilities
- Greet and assist patients in person or via telephone
- Schedule, amend, and cancel appointments
- Process referrals, clinic outcomes and update waiting lists
- Maintain professional communication with patients and staff
- Contribute to the efficient operation of our reception and booking services
The ability to speak Welsh is Essential for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Exper
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Essential criteria
- Meets all essential criteria as per attached job description/person specification
Essential criteria
- Meets all essential criteria as per attached job description/person specification
- Knowledge of Administration Processes
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More from Aneurin Bevan University Health Board
inNewport
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more