Administrator Mersey Care NHS Foundation TrustinLiverpoolinLiverpoolPUBLISHED THU 9 JAN 2025

We have an exciting opportunity for an efficient administrator to support in our Community Division clinical teams.

The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service.

This is a community clinical support role, there is an expectation for the successful candidate to be flexible and support across the Community Division.

The successful candidate will have the ability to support service users whilst being professional, empathetic and understanding.

• To provide administrative and office support to our School HealthTeam.
• The role is varied, working within skill mix teams, where excellent communication and keyboard skills are essential. Duties include maintaining electronic records within the boundaries of the role, making and answering telephone calls and queries from patients/carers and health professionals in a clear, concise and professional manner, as well as IT and keyboard skills and general office duties, including confidential filing, ordering of goods, faxing and photocopying of sensitive information. The post holder may be required to work at other locations to ensure equitable service delivery; therefore you will need the ability to travel across the Trust for work purposes whenrequired.
• Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems andprocesses.
  
  

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to perfect care care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. Were currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Reporting directly to the Admin Manager/Supervisor

First point of contact within the admin team for the clinical team leaders

Be the front line contact for the School Health Service. Communicate professionally and effectively with all service users (children, young people, parents / carers), the general public and all internal and external agencies both verbally and non-verbally in a timely

Liaise with colleagues at all levels both within the team and across other agencies and organisations.

Use own initiative when prioritising voice mail messages, ensuring that all are responded to in a timelymanner

Transfer relevant information to all health and social care providers as requested by School Health or LineManager.

Provide accurate, up to date, non-clinical information directly to serviceusers.

Attend and contribute to departmental/teammeetings.

Adapt communication skills to deal with pupils/ parents / carers who may have hearing, visual or language/cultural barriers and cognitivedisabilities

Maybe exposed to verbal aggression over the phone, and often communicate with people angry or upset in a sensitive situation which will be dealt with appropriately and professionally using listening skills and ensuring that our comments are perceived in a professional and accurateway

Liaising with Child Health Department to inform of children new to the country, ensuring all information obtained is relayed complete andaccurate.

This advert closes on Monday 11 Nov 2024