Administrator Mersey Care NHS Foundation Trust inLiverpool inLiverpool PUBLISHED
THU 9 JAN 2025
Opportunity to support community health initiatives and make a positive impact on patient lives.
Diverse and varied role involving interaction with multiple teams and professionals, enhancing interpersonal skills.
Flexibility in working arrangements, allowing for a better work-life balance.
Professional development opportunities through involvement in a large, dynamic healthcare trust.
Exposure to a wide range of clinical and administrative tasks, promoting a well-rounded skill set.
Experience working within a multi-disciplinary team, fostering collaboration and teamwork.
The role of Administrator at Mersey Care NHS Foundation Trust, in partnership with Tripple Tree Ltd, involves providing comprehensive administrative support within the Community Division clinical teams in Liverpool. The successful candidate will possess strong organisational and communication skills, be computer literate, and work well with minimal supervision. Key responsibilities include handling electronic records, managing calls from patients and health professionals, and performing general office duties such as filing, ordering supplies, and processing sensitive information. The position requires flexibility to support various teams and locations within the Trust, as well as the ability to communicate effectively with service users, including children and their families, while maintaining professionalism in challenging situations.
Candidates will be expected to contribute to the quality strategy and assist in the delivery of efficient services across Mersey Care, one of the largest health service trusts in the North West, which aims to provide high-quality physical and mental health care to over 1.4 million people. The role emphasises the importance of empathy and understanding, making it essential for applicants to be adaptable and capable of dealing with diverse communication needs among service users.
Candidates will be expected to contribute to the quality strategy and assist in the delivery of efficient services across Mersey Care, one of the largest health service trusts in the North West, which aims to provide high-quality physical and mental health care to over 1.4 million people. The role emphasises the importance of empathy and understanding, making it essential for applicants to be adaptable and capable of dealing with diverse communication needs among service users.
We have an exciting opportunity for an efficient administrator to support in our Community Division clinical teams.
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service.
This is a community clinical support role, there is an expectation for the successful candidate to be flexible and support across the Community Division.
The successful candidate will have the ability to support service users whilst being professional, empathetic and understanding.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to perfect care care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. Were currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Reporting directly to the Admin Manager/Supervisor
First point of contact within the admin team for the clinical team leaders
Be the front line contact for the School Health Service. Communicate professionally and effectively with all service users (children, young people, parents / carers), the general public and all internal and external agencies both verbally and non-verbally in a timely
Liaise with colleagues at all levels both within the team and across other agencies and organisations.
Use own initiative when prioritising voice mail messages, ensuring that all are responded to in a timelymanner
Transfer relevant information to all health and social care providers as requested by School Health or LineManager.
Provide accurate, up to date, non-clinical information directly to serviceusers.
Attend and contribute to departmental/teammeetings.
Adapt communication skills to deal with pupils/ parents / carers who may have hearing, visual or language/cultural barriers and cognitivedisabilities
Maybe exposed to verbal aggression over the phone, and often communicate with people angry or upset in a sensitive situation which will be dealt with appropriately and professionally using listening skills and ensuring that our comments are perceived in a professional and accurateway
Liaising with Child Health Department to inform of children new to the country, ensuring all information obtained is relayed complete andaccurate.
This advert closes on Monday 11 Nov 2024
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service.
This is a community clinical support role, there is an expectation for the successful candidate to be flexible and support across the Community Division.
The successful candidate will have the ability to support service users whilst being professional, empathetic and understanding.
- To provide administrative and office support to our School HealthTeam.
- The role is varied, working within skill mix teams, where excellent communication and keyboard skills are essential. Duties include maintaining electronic records within the boundaries of the role, making and answering telephone calls and queries from patients/carers and health professionals in a clear, concise and professional manner, as well as IT and keyboard skills and general office duties, including confidential filing, ordering of goods, faxing and photocopying of sensitive information. The post holder may be required to work at other locations to ensure equitable service delivery; therefore you will need the ability to travel across the Trust for work purposes whenrequired.
- Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems andprocesses.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to perfect care care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. Were currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Reporting directly to the Admin Manager/Supervisor
First point of contact within the admin team for the clinical team leaders
Be the front line contact for the School Health Service. Communicate professionally and effectively with all service users (children, young people, parents / carers), the general public and all internal and external agencies both verbally and non-verbally in a timely
Liaise with colleagues at all levels both within the team and across other agencies and organisations.
Use own initiative when prioritising voice mail messages, ensuring that all are responded to in a timelymanner
Transfer relevant information to all health and social care providers as requested by School Health or LineManager.
Provide accurate, up to date, non-clinical information directly to serviceusers.
Attend and contribute to departmental/teammeetings.
Adapt communication skills to deal with pupils/ parents / carers who may have hearing, visual or language/cultural barriers and cognitivedisabilities
Maybe exposed to verbal aggression over the phone, and often communicate with people angry or upset in a sensitive situation which will be dealt with appropriately and professionally using listening skills and ensuring that our comments are perceived in a professional and accurateway
Liaising with Child Health Department to inform of children new to the country, ensuring all information obtained is relayed complete andaccurate.
This advert closes on Monday 11 Nov 2024
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
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