Aneurin Bevan University Health Board is seeking a Telephony Clerk/Clerical Support to join the Trauma & Orthopaedic Outpatient Booking Centre at St Woolos Hospital, Newport. This role involves providing exceptional customer service while managing the booking of new and follow-up outpatient appointments in a high-demand environment. The successful candidate should possess strong communication skills, exhibit calmness under pressure, and be detail-oriented. Previous call center experience is essential, while knowledge of IT systems such as WelshPAS and Clinical Workstation (CWS) is advantageous, though training will be provided.
The position offers the opportunity for personal and professional development within a supportive administrative team dedicated to patient care. Aneurin Bevan University Health Board emphasises a work-life balance, comprehensive training opportunities, and a range of employee benefits, making it an attractive workplace for those looking to advance their careers in healthcare. Candidates who speak Welsh are encouraged to apply, alongside English speakers, further enhancing the diverse community within the organisation.
The position offers the opportunity for personal and professional development within a supportive administrative team dedicated to patient care. Aneurin Bevan University Health Board emphasises a work-life balance, comprehensive training opportunities, and a range of employee benefits, making it an attractive workplace for those looking to advance their careers in healthcare. Candidates who speak Welsh are encouraged to apply, alongside English speakers, further enhancing the diverse community within the organisation.
Job Overview
We are looking to appoint a motivated person to work within the busy Trauma & Orthopaedic Outpatient Booking Centre at St Woolos Hospital, Newport.
The Orthopaedic Booking Centre provides a focal point for outpatient appointments and is responsible for booking both new and follow up outpatient appointments. It is a very busy and demanding area to work..
The Telephone Booking Clerk will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be joining a highly dedicated administrative team that supports patient care.
Whilst experience in a range of I.T. systems such as, Clinical Workstation (CWS) and WPAS is beneficial, full training will be given.
Main duties of the job
The successful candidates will work closely with the existing Trauma and Orthopaedic booking and scheduling clerks, developing a close working relationship with them. As such help and assistance is never far away.
We are looking for candidates with excellent communication and customer service skills. Previous call centre experience is essential due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS experience would be advantageous.
The successful candidates will become valued members of team and have the opportunity to develop themselves professionally within the role.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Personal Attributes
Essential criteria
Essential criteria
Essential criteria
Essential criteria
Essential criteria
We are looking to appoint a motivated person to work within the busy Trauma & Orthopaedic Outpatient Booking Centre at St Woolos Hospital, Newport.
The Orthopaedic Booking Centre provides a focal point for outpatient appointments and is responsible for booking both new and follow up outpatient appointments. It is a very busy and demanding area to work..
The Telephone Booking Clerk will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be joining a highly dedicated administrative team that supports patient care.
Whilst experience in a range of I.T. systems such as, Clinical Workstation (CWS) and WPAS is beneficial, full training will be given.
Main duties of the job
The successful candidates will work closely with the existing Trauma and Orthopaedic booking and scheduling clerks, developing a close working relationship with them. As such help and assistance is never far away.
We are looking for candidates with excellent communication and customer service skills. Previous call centre experience is essential due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS experience would be advantageous.
The successful candidates will become valued members of team and have the opportunity to develop themselves professionally within the role.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Personal Attributes
Essential criteria
- Willingness to work under direction but also a self-starter
- Demonstrate a commitment to achieving high quality standards
- Flexible to the needs of the service
- Accurate and methodical
Essential criteria
- Understanding of team working ethos
- Able to follow instructions
- Numerate and Literate
- Ability to speak Welsh
Essential criteria
- Previous Call Centre experience
- Previous clerical experience or similar
- Customer Service experience
Essential criteria
- Good Standard of Education
- Computer Literate
- Knowledge of Administration Processes
Essential criteria
- Excellent communication skills
- Ability to meet deadlines
- Polite and professional telephone manner
- Ability to work well under pressure
- Ability to prioritise workload and achieve targets within given deadlines
- Ability to work flexibly either as part of a team or using one’s own initiative
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