Mendip Vale Medical Group rdDrdxfS
Opportunity to make a positive impact on patient care by assisting and guiding them to the appropriate healthcare services.
Work in a friendly and innovative multi-disciplinary team environment, promoting collaboration and teamwork.
Gain valuable experience in a healthcare setting while improving customer service and administrative skills.
Enjoy a stable job with a permanent contract and competitive salary within a high-achieving practice.
Engage in continuous learning and personal development opportunities that can enhance your career in healthcare.
Participate in a dynamic role that involves a variety of tasks, from managing appointments to maintaining patient records, keeping the job interesting.
Mendip Vale Medical Group is seeking Patient Co-ordinators to join their team in Yatton, supporting their expanding services for over 85,000 patients across multiple sites. The role involves assisting patients with their inquiries, guiding them to appropriate healthcare services and professionals in a courteous and efficient manner. Key responsibilities include managing appointment bookings, handling administrative tasks such as filing and maintaining patient records, and ensuring compliance with data protection regulations.
Candidates should have experience in customer service or reception roles, with desirable qualifications in administration or primary care settings. Essential requirements include GCSEs in English and Maths, alongside a commitment to ongoing personal development. The position offers a full-time or part-time role with a salary range of £22,779 to £23,464 annually and involves working in a supportive, multi-disciplinary team dedicated to high-quality patient care.
Candidates should have experience in customer service or reception roles, with desirable qualifications in administration or primary care settings. Essential requirements include GCSEs in English and Maths, alongside a commitment to ongoing personal development. The position offers a full-time or part-time role with a salary range of £22,779 to £23,464 annually and involves working in a supportive, multi-disciplinary team dedicated to high-quality patient care.
Job Summary
Mendip Vale Medical Group are looking for further Patient Co-ordinators to join our Yatton team, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester.
As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Patient Co-ordinator Will Develop Good Working Relationships With:
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west
Date posted
13 January 2025
Pay scheme
Other
Salary
£22,779 to £23,464 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0219-25-0002
Job locations
Yeovale Medical Practice
155 Mendip Road
Yatton
Bristol
BS49 4ER
Job Description
Job responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Succesful Candidate Will Be Responsible For:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Job Description Job Responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Succesful Candidate Will Be Responsible For:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Person Specification
Experience Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Men
Mendip Vale Medical Group are looking for further Patient Co-ordinators to join our Yatton team, as we expand in our friendly and innovative practices serving over 85,000 patients within our 10 sites in North Somerset, Bristol & South Gloucester.
As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way.
Main duties of the job
Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Patient Co-ordinator Will Develop Good Working Relationships With:
- Patients
- GP, nurses and other surgery staff
- To support the Patient Services Manger in the delivery of safe and efficient responses to patient requirements.
- Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.
- Making of appointments by telephone and at the reception desk, using a computerised system.
- Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
- Checking and completion of tasks as appropriate.
- Creation of new patient records.
- Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintain accurate records.
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west
Date posted
13 January 2025
Pay scheme
Other
Salary
£22,779 to £23,464 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0219-25-0002
Job locations
Yeovale Medical Practice
155 Mendip Road
Yatton
Bristol
BS49 4ER
Job Description
Job responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Succesful Candidate Will Be Responsible For:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Job Description Job Responsibilities
To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Succesful Candidate Will Be Responsible For:
Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.
Making of appointments by telephone and at the reception desk, using a computerised system.
Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
Checking and completing tasks as appropriate.
Creating of new patient records.
Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
Maintaining accurate records.
Person Specification
Experience Essential
- Experience in reception / customer service focused roles .
- Experience of reception / admin duties within Primary Care.
- Use of patient records systems (EMIS).
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- Evidence of continued learning/personal development in relevant field
- NVQ3 in Administration or equivalent or working towards.
- Experience in reception / customer service focused roles .
- Experience of reception / admin duties within Primary Care.
- Use of patient records systems (EMIS).
- GCSE in English and Maths at Grade C or above, or equivalent experience.
- Evidence of continued learning/personal development in relevant field
- NVQ3 in Administration or equivalent or working towards.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Men
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