Resident Services Assistant inBrighton inBrighton PUBLISHED
SAT 4 JAN 2025
Homes for Students ra9snyu2
Opportunity to create a positive and supportive environment for students, enhancing their accommodation experience.
Generous holiday package of 25 days plus bank holidays, allowing for a good work-life balance.
Birthday off, providing a unique opportunity to celebrate your special day without work obligations.
Access to exclusive retail discounts, helping you save money on everyday purchases.
Engagement in community activities with 2 charity days per year, enabling you to give back and make a difference.
Work in a vibrant, student-friendly environment that fosters connections and inclusivity among diverse teams.
The Resident Services Assistant role at Hollingbury House in Brighton, offered by Homes for Students, focuses on providing outstanding customer service within the student accommodation environment. Working 16 hours a week, the assistant will be responsible for greeting students and visitors, managing reception duties, addressing inquiries through various channels, and supporting the operations team with administrative tasks. The ideal candidate should excel in communication, possess strong IT skills, and demonstrate a commitment to fostering a welcoming atmosphere for students, while also effectively handling complaints and maintaining high customer care standards.
In addition to the core responsibilities, the position offers an attractive benefits package, including generous holiday leave, retail discounts, and opportunities for community engagement. Homes for Students promotes inclusivity and equal opportunities, welcoming applications from diverse backgrounds. This role presents a chance to make a meaningful impact in the lives of students while being part of a supportive and dynamic team.
In addition to the core responsibilities, the position offers an attractive benefits package, including generous holiday leave, retail discounts, and opportunities for community engagement. Homes for Students promotes inclusivity and equal opportunities, welcoming applications from diverse backgrounds. This role presents a chance to make a meaningful impact in the lives of students while being part of a supportive and dynamic team.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Hollingbury House as a Residence Services Assistant working 16 hours per week, Monday, Tuesday, Thursday and Friday.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Person Specification
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Person Specification
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
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