Trauma and Orthopaedic Booking Clerk - INTERNAL inNewport inNewport PUBLISHED SAT 23 NOV 2024

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

We welcome applications for an enthusiastic and motivated person to join our team as a Booking Clerk within the Trauma and Orthopaedic outpatient team based in St Woolos Hospital, Newport.

Reporting to the Business Support Manager, you will be well supported, become valued members of team and encouraged to develop in this role.

Main duties of the job

The role will involve booking and managing a range of Orthopaedic outpatient clinics, managing the respective waiting lists and working to the vision of the Orthopaedic Directorate. Oversee efficient & optimum clinic utilisation, highlighting if there are problems with clinic capacity. An up-to-date knowledge of outpatient clinics will be required to enable the post holder to make, amend and cancel appointments, handle telephone; the post-holder will need a working knowledge of all clinics. The role will range from handling Consultant, Dr and Patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Personal Attributes

Essential criteria

• Excellent communication skills
• Ability to work effectively with clinicians/Directorate Managers
• Ability to manage difficult situations
• Ability to develop good and effective employee relations
• Ability to maintain concentration with frequent interruptions from both staff and users of the service
  
  

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification
  
  

Knowledge

Essential criteria

• Detailed knowledge of Myrddin
• Knowledge of CWS
• Knowledge of how to plan and prioritise
  
  

Desirable criteria

• Understanding of Health Board policies and procedures including HR
• Knowledge of WG guidelines
• Welsh Speaker
  
  

Experience

Essential criteria

• Previous clerical experience and Administration Processes
  
  

Desirable criteria

• Customer Service Experience
• Experience of dealing with the public
  
  

Skills/Abilities

Essential criteria

• Excellent Telephone Manner
• Excellent Communication Skills
• Empathy, tact and diplomacy when dealing with difficult situations
• Flexible to the needs of the service
• Ability to work and problem solve under pressure whilst achieving targets
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Remain professional at all times
• Ability to use initiative and meet deadlines
  
  

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification
  
  

Education/Qualifications

Essential criteria

• Good Standard of Education
• Computer Literate
• Evidence of continuous professional development
• Knowledge of Administration Processes
• Business Administration level 3 NVQ or equivalent
  
  

Desirable criteria

• Knowledge of Patient Administration System
• Customer Service Training