Waiting List OfficerinMerthyr TydfilinMerthyr TydfilPUBLISHED MON 17 MAR 2025

Job Summary

The Specialty Medicine Directorate are looking to appoint an enthusiastic and suitably experienced Waiting List Officer to support the Directorate across three sites.

The successful candidate will be required to work on their own initiative and demonstrate excellent communication & analytical skills.

A good understanding of the principles of Referral to Treatment Time (RTT) is required and an empathetic approach to customer care.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The post holder will be responsible for the validation of Referral to Tratment Time (RTT) pathways and Follow Up Not Booked (FUNB) performance. The post holder will update the WPAS system to reflect accurate patient pathways.

The post holder will assist the Directorate Management Team by monitoring targets in RTT, Cancer, FUNB and Medicine Performance, escalating issues appropriately.

About Us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We Live By Our Core Values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team
  
  

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Date posted

14 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,928 to £29,551 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC509-1224-A

Job locations

Prince Charles Hospital

Merthyr Tydfil

CF47 9DT

Job Description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

For Further Details / Informal Visits Contact:

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

For Further Details / Informal Visits Contact:

Person Specification

Qualifications Essential

• NVQ Level 3 in a relevant subject, or possess skills, knowledge and experience to equivalency.
• In depth knowledge of clinical pathways and medical terminology.
• Knowledge of Patient Administration System (WPAS).
• Knowledge and good understanding of RTT Guidelines and Pathway Management.
• Knowledge of data protection and confidentiality.
• Knowledge of NHS performance targets.
  
  

Desirable

• NVQ level 3 Business and Administration.
  
  

Experience Essential

• Experience of working as a medical secretary in a medicine discipline or similar medical administrative role.
• Experience of patient pathway management including outcomes, activity, application of non WPAS events.
• Experience of WPAS inpatient/day case waiting list modules.
• Experience of WCP.
  
  

Desirable

• Experience of using HICSS.
  
  

Ability Essential

• Good organisational and time management skills.
• Working to tight deadlines, able to determine priorities.
• Deal with enquiries from patients and their carers using tact and diplomacy.
• Able to adapt to changing priorities, with frequent interruptions.
• Must be able to work alone or as part of a team.
• Advanced keyboard skills.
  
  

Desirable

• The ability to speak or learn Welsh to a satisfactory level.
  
  

Personal Qualities Essential

• Excellent communication and telephone skills.
• Ability to deal with staff at all levels.
• Confidential.
• Diplomatic.
• Reliable and flexible approach to work.
• Willingness to learn new skills and information.
• Ability to remain calm and focused in a challenging environment.
  
  

Person Specification Qualifications Essential

• NVQ Level 3 in a relevant subject, or possess skills, knowledge and experience to equivalency.
• In depth knowledge of clinical pathways and medical terminology.
• Knowledge of Patient Administration System (WPAS).
• Knowledge and good understanding of RTT Guidelines and Pathway Management.
• Knowledge of data protection and confidentiality.
• Knowledge of NHS performance targets.
  
  

Desirable

• NVQ level 3 Business and Administration.
  
  

Experience Essential

• Experience of working as a medical secretary in a medicine discipline or similar medical administrative role.
• Experience of patient pathway management including outcomes, activity, application of non WPAS events.
• Experience of WPAS inpatient/day case waiting list modules.
• Experience of WCP.
  
  

Desirable

• Experience of using HICSS.
  
  

Ability Essential

• Good organisational and time management skills.
• Working to tight deadlines, able to determine priorities.
• Deal with enquiries from patients and their carers using tact and diplomacy.
• Able to adapt to changing priorities, with frequent interruptions.
• Must be able to work alone or as part of a team.
• Advanced keyboard skills.
  
  

Desirable

• The ability to speak or learn Welsh to a satisfactory level.
  
  

Personal Qualities Essential

• Excellent communication and telephone skills.
• Ability to deal with staff at all levels.
• Confidential.
• Diplomatic.
• Reliable and flexible approach to work.
• Willingness to learn new skills and information.
• Ability to remain calm and focused in a challenging environment.
  
  

Disclosure and Barring Service Check

This post is subjec