Bank Ward ClerkinLiverpoolinLiverpoolPUBLISHED TUE 14 JAN 2025
Band 2
NHS
Opportunity to work in a specialized health trust focused on women's health, gaining valuable experience in a unique field.
Flexible working patterns that allow for a better work-life balance, including the possibility of varied shifts and roles.
The role provides a chance to be the first point of contact for patients, enhancing communication and interpersonal skills.
Engagement in critical administrative responsibilities that directly impact patient care and service delivery.
Involvement in a dynamic team that values professionalism, skill, and compassion, contributing to a positive work environment.
Potential for career advancement by being considered for various administrative positions within the trust.
The trust is committed to innovation and research, providing a stimulating work environment focused on continuous improvement.
The role of a Bank Ward Clerk at Liverpool Women's NHS Foundation Trust involves managing patient appointments and various administrative tasks within the ward environment. The successful candidate will be the first point of contact for patients, handling communications, managing patient admission, discharge, and transfer activities, and supporting the Matron or Shift Leader with day-to-day clerical operations. Responsibilities include booking appointments using Trust systems, addressing patient inquiries, maintaining accurate patient records, and ensuring a high standard of customer service and confidentiality.
This position is flexible, requiring the ability to work various shifts, including overnight. The Trust offers a welcoming work environment dedicated to the highest care standards for women, babies, and families, showcasing a commitment to research and innovation. The role is crucial for ensuring effective patient care and efficient ward operations while adhering to Trust policies and procedures.
This position is flexible, requiring the ability to work various shifts, including overnight. The Trust offers a welcoming work environment dedicated to the highest care standards for women, babies, and families, showcasing a commitment to research and innovation. The role is crucial for ensuring effective patient care and efficient ward operations while adhering to Trust policies and procedures.
Opportunity to work in a specialized health trust focused on women's health, gaining valuable experience in a unique field.
Flexible working patterns that allow for a better work-life balance, including the possibility of varied shifts and roles.
The role provides a chance to be the first point of contact for patients, enhancing communication and interpersonal skills.
Engagement in critical administrative responsibilities that directly impact patient care and service delivery.
Involvement in a dynamic team that values professionalism, skill, and compassion, contributing to a positive work environment.
Potential for career advancement by being considered for various administrative positions within the trust.
The trust is committed to innovation and research, providing a stimulating work environment focused on continuous improvement.
Job Summary
The post holder is responsible for booking patient appointments, visits and associated administrative duties. In addition, the post holder will support the referral, triage and appointment booking processes using Trust systems and waiting lists to contact and offer patients appointments and assist and support the Matron/ Shift Leader with day-to-day clerical activities at the ward level. The successful candidate maybe required to work flexible shift patterns including overnight work.
This is Bank position and more than one position maybe available. You may also be offered shifts in other administrative positions within the trust.
Main duties of the job
Assist and support the department with day-to-day clerical activities.
Act as the first point of contact for the patients dealing appropriately with all communications and tasks, including sensitive issues.
Answering the telephone and dealing appropriately with all enquiries,
Maintain the admission, discharge, and transfer activity of all patients within the department.
Use Trust systems, including waiting lists and patient tracking list information, to ensure patients are booked and scheduled in the correct order.
Arrange patient follow-up appointments as directed by medical / nursing staff.
Enter data and maintain of safeguarding database, ensuring information is updated in a timely manner.
Deliver high customer service in all interactions with patients, their relatives, carers and staff to ensure the highest patient privacy and dignity standards.
Patient Record Maintenance- Ensuring correct and accurate personal details are up to date on all patient documentation.
Follow Trust policy in relation to processes for assessment and management of potential overseas visitors, including the accurate recording of information and escalation of concerns to the line manager.
Use local and national systems to enable the booking and scheduling of appointments.
Maintain an up-to-date electronic and paper office filing system appropriate to the relevant department and undertake the filing of patient records.
Assist the ward staff with general administrative duties,
About Us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video: www.jobsincare.com/job/jbliBh2h brochure: www.jobsincare.com/job/jbliBh2h posted
13 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum
Contract
Bank
Working pattern
Full-time, Part-time, Flexible working
Reference number
159-LWH-6-25
Job locations
Liverpool Women's Hospital
Crown Street
Liverpool
L8 7SS
Job Description
Job responsibilities
Role
The post holder is responsible for booking patient appointments, visits and associated administrative duties. In addition, the post holder will support the referral, triage and appointment booking processes using Trust systems and waiting lists to contact and offer patients appointments and assist and support the Matron/ Shift Leader with day-to-day clerical activities at the ward level.
The successful candidate will-
Be able to deal face to face and on the telephone with a wide range of public and professional staff courteously and professionally and always maintain confidentially.
Undertake clerical duties answering the telephone and relaying messages and enquiries promptly.
Provide effective verbal, written and electronic communications.
Main Duties And Responsibilities
Assisting and supporting the Matron/ Shift Leader with day-to-day clerical activities.
Act as the first point of contact for the patients dealing appropriately with all communications and tasks, including sensitive issues.
Answering the telephone and dealing appropriately with all enquiries, redirecting to relevant staff and departments in a timely manner.
Deal with incoming telephone calls from expectant/ new mums, other relatives, midwives, GP surgeries and other hospital trusts.
Maintain the admission, discharge, and transfer activity of all patients within the department.
Use Trust systems, including waiting list and patient tracking list information, to ensure patients are booked and scheduled in the correct order.
Arrange patient follow-up appointments as directed by medical / nursing staff, informing patients of appointments.
Escalate issues related to the booking and scheduling of patient appointments in agreed timescales to supervisory and management staff.
Handle enquiries from patients and staff concerning appointment booking and scheduling through a variety of media, although predominantly through telephone
Enter data and maintain of safeguarding database, ensuring information is updated in a timely manner.
Liaising with other departments and staff to obtain /deliver information relating to patients and department management.
Deliver a high level of customer service in all interactions with patients, their relatives, carers and staff to ensure the high
The post holder is responsible for booking patient appointments, visits and associated administrative duties. In addition, the post holder will support the referral, triage and appointment booking processes using Trust systems and waiting lists to contact and offer patients appointments and assist and support the Matron/ Shift Leader with day-to-day clerical activities at the ward level. The successful candidate maybe required to work flexible shift patterns including overnight work.
This is Bank position and more than one position maybe available. You may also be offered shifts in other administrative positions within the trust.
Main duties of the job
Assist and support the department with day-to-day clerical activities.
Act as the first point of contact for the patients dealing appropriately with all communications and tasks, including sensitive issues.
Answering the telephone and dealing appropriately with all enquiries,
Maintain the admission, discharge, and transfer activity of all patients within the department.
Use Trust systems, including waiting lists and patient tracking list information, to ensure patients are booked and scheduled in the correct order.
Arrange patient follow-up appointments as directed by medical / nursing staff.
Enter data and maintain of safeguarding database, ensuring information is updated in a timely manner.
Deliver high customer service in all interactions with patients, their relatives, carers and staff to ensure the highest patient privacy and dignity standards.
Patient Record Maintenance- Ensuring correct and accurate personal details are up to date on all patient documentation.
Follow Trust policy in relation to processes for assessment and management of potential overseas visitors, including the accurate recording of information and escalation of concerns to the line manager.
Use local and national systems to enable the booking and scheduling of appointments.
Maintain an up-to-date electronic and paper office filing system appropriate to the relevant department and undertake the filing of patient records.
Assist the ward staff with general administrative duties,
About Us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video: www.jobsincare.com/job/jbliBh2h brochure: www.jobsincare.com/job/jbliBh2h posted
13 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum
Contract
Bank
Working pattern
Full-time, Part-time, Flexible working
Reference number
159-LWH-6-25
Job locations
Liverpool Women's Hospital
Crown Street
Liverpool
L8 7SS
Job Description
Job responsibilities
Role
The post holder is responsible for booking patient appointments, visits and associated administrative duties. In addition, the post holder will support the referral, triage and appointment booking processes using Trust systems and waiting lists to contact and offer patients appointments and assist and support the Matron/ Shift Leader with day-to-day clerical activities at the ward level.
The successful candidate will-
Be able to deal face to face and on the telephone with a wide range of public and professional staff courteously and professionally and always maintain confidentially.
Undertake clerical duties answering the telephone and relaying messages and enquiries promptly.
Provide effective verbal, written and electronic communications.
Main Duties And Responsibilities
Assisting and supporting the Matron/ Shift Leader with day-to-day clerical activities.
Act as the first point of contact for the patients dealing appropriately with all communications and tasks, including sensitive issues.
Answering the telephone and dealing appropriately with all enquiries, redirecting to relevant staff and departments in a timely manner.
Deal with incoming telephone calls from expectant/ new mums, other relatives, midwives, GP surgeries and other hospital trusts.
Maintain the admission, discharge, and transfer activity of all patients within the department.
Use Trust systems, including waiting list and patient tracking list information, to ensure patients are booked and scheduled in the correct order.
Arrange patient follow-up appointments as directed by medical / nursing staff, informing patients of appointments.
Escalate issues related to the booking and scheduling of patient appointments in agreed timescales to supervisory and management staff.
Handle enquiries from patients and staff concerning appointment booking and scheduling through a variety of media, although predominantly through telephone
Enter data and maintain of safeguarding database, ensuring information is updated in a timely manner.
Liaising with other departments and staff to obtain /deliver information relating to patients and department management.
Deliver a high level of customer service in all interactions with patients, their relatives, carers and staff to ensure the high
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