Virtual Ward CoordinatorinSurreyinSurreyPUBLISHED WED 8 JAN 2025

Job Overview

• The post holder will be responsible for providing excellent customer service and contributing proactive information to support the delivery of the Virtual Ward Service.
• The post holder will work closely with all relevant clinical areas to support any Trust and ICS performance indicators/targets related to Hospital at home or the Frailty Virtual Ward Service.
  
  

Please note that although the job description states for a Virtual ward the job is office based on the Hospital site.

Main duties of the job

To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.

To work with clinical teams on a day-to-day basis to ensure flow, coordination and administrative aspects of the service.

To support the clinical and operational teams to maintain Standard Operating Procedures (SOPs) for the Virtual Ward.

To ensure all patients and visitors are treated with dignity, respect, and empathy at all times.

To deal with patients in a polite and respectful manner complying with their requests where possible.

To support the Trust in delivering NHS targets and assist with monitoring virtual ward performance on a biweekly basis.

To respond in a timely fashion to all administrative duties within the team.

To support the implementation of all new IT and Electronic Patient Record systems.

Assist and be pro-active in all modernization projects that concern the team and improve patient pathways.

To be multi-skilled in your working role and able to assist in all areas of the department as and when required.

To ensure strict confidentiality is always maintained in respect of correspondence received in the department and in accordance with Trust policy.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

The post holder will be responsible for the day-to-day management of service delivery which includes flow, coordination and any administrative aspects of the service.

Please See The Job Description Attached For More Details.

Person specification

Formal Qualification

Essential criteria

• Office management or Equivalent
  
  

Desirable criteria

• Data managment
  
  

Experieance

Essential criteria

• worked in office independent
• managed Diaries
• Independent working /Thinking
  
  

Desirable criteria

• Worked in the NHS/ other large organisation understand the structure
  
  

Computer skills

Essential criteria

• WORD/EXCEL/ MS teams
  
  

Desirable criteria

• EMIS and EPIC
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .

Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .

Apply online now