Opportunity to provide excellent customer service and make a positive impact on patient care in the Virtual Ward Service.
Collaboration with clinical teams, enhancing coordination and workflow within the healthcare service.
Engagement in meaningful modernisation projects that improve patient pathways and overall healthcare delivery.
Access to professional development opportunities, including training in management, leadership, and clinical skills.
Flexible working arrangements to promote a healthy work-life balance, catering to staff needs and service requirements.
Role within a well-led and ambitious organisation that values inclusivity and recognizes the importance of comprehensive support for employees.
The Virtual Ward Coordinator at Frimley Health NHS Foundation Trust in Surrey is responsible for providing high-quality customer service and supporting the delivery of the Virtual Ward Service. Although the role is termed "virtual," it is office-based, requiring effective communication and collaboration with clinical teams to manage the flow and administrative tasks of the service. Key responsibilities include handling phone calls promptly, maintaining Standard Operating Procedures, assisting with NHS performance monitoring, responding to administrative duties, supporting the implementation of new IT systems, and ensuring patient interactions are conducted with dignity and respect.
Candidates should possess office management qualifications, experience in data management, and skills in Microsoft Office, with a preference for those familiar with NHS systems. The Trust values inclusivity, offers flexible work arrangements, and prioritizes staff development and a healthy work-life balance, aiming to improve healthcare services for the community it serves.
Candidates should possess office management qualifications, experience in data management, and skills in Microsoft Office, with a preference for those familiar with NHS systems. The Trust values inclusivity, offers flexible work arrangements, and prioritizes staff development and a healthy work-life balance, aiming to improve healthcare services for the community it serves.
Job Overview
Main duties of the job
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
To work with clinical teams on a day-to-day basis to ensure flow, coordination and administrative aspects of the service.
To support the clinical and operational teams to maintain Standard Operating Procedures (SOPs) for the Virtual Ward.
To ensure all patients and visitors are treated with dignity, respect, and empathy at all times.
To deal with patients in a polite and respectful manner complying with their requests where possible.
To support the Trust in delivering NHS targets and assist with monitoring virtual ward performance on a biweekly basis.
To respond in a timely fashion to all administrative duties within the team.
To support the implementation of all new IT and Electronic Patient Record systems.
Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
To ensure strict confidentiality is always maintained in respect of correspondence received in the department and in accordance with Trust policy.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
The post holder will be responsible for the day-to-day management of service delivery which includes flow, coordination and any administrative aspects of the service.
Please See The Job Description Attached For More Details.
Person specification
Formal Qualification
Essential criteria
Essential criteria
Essential criteria
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
- The post holder will be responsible for providing excellent customer service and contributing proactive information to support the delivery of the Virtual Ward Service.
- The post holder will work closely with all relevant clinical areas to support any Trust and ICS performance indicators/targets related to Hospital at home or the Frailty Virtual Ward Service.
Main duties of the job
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
To work with clinical teams on a day-to-day basis to ensure flow, coordination and administrative aspects of the service.
To support the clinical and operational teams to maintain Standard Operating Procedures (SOPs) for the Virtual Ward.
To ensure all patients and visitors are treated with dignity, respect, and empathy at all times.
To deal with patients in a polite and respectful manner complying with their requests where possible.
To support the Trust in delivering NHS targets and assist with monitoring virtual ward performance on a biweekly basis.
To respond in a timely fashion to all administrative duties within the team.
To support the implementation of all new IT and Electronic Patient Record systems.
Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
To ensure strict confidentiality is always maintained in respect of correspondence received in the department and in accordance with Trust policy.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
The post holder will be responsible for the day-to-day management of service delivery which includes flow, coordination and any administrative aspects of the service.
Please See The Job Description Attached For More Details.
Person specification
Formal Qualification
Essential criteria
- Office management or Equivalent
- Data managment
Essential criteria
- worked in office independent
- managed Diaries
- Independent working /Thinking
- Worked in the NHS/ other large organisation understand the structure
Essential criteria
- WORD/EXCEL/ MS teams
- EMIS and EPIC
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
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