NHS Scotland rvrQq6u
Stable working hours with a Monday to Friday shift pattern, providing a better work-life balance.
The opportunity to work within one of the largest healthcare systems in the UK, contributing to a diverse range of services.
A chance to interact directly with patients, relatives, and the multidisciplinary team, enhancing communication and interpersonal skills.
Involvement in crucial patient administration tasks, supporting the effective management of patient care.
Access to a variety of professional development opportunities within an organisation committed to staff growth.
A supportive and inclusive work environment, promoting diversity and community engagement.
NHS Greater Glasgow and Clyde is seeking a Ward Clerk for the Renal Team in Glasgow, responsible for a range of clerical and administrative tasks within a hospital ward setting. The role involves welcoming patients and visitors, managing phone communications, providing patient information to families as directed by nursing staff, and maintaining a tidy reception area. Additionally, the post holder will be responsible for patient administration duties using the TrakCare system, including admitting, discharging, and transferring patients, arranging outpatient appointments, and coordinating interpreter services. The position requires strong organisational skills and adherence to health and safety protocols.
The shift pattern for this position is Monday to Friday, with part-time hours paid on a pro-rata basis. NHS Greater Glasgow and Clyde actively promotes a diverse workforce and encourages applicants from all community sectors, including the Armed Forces. The organisation is also transitioning to a reduced full-time working week from April 2024, which will also apply to part-time employees. Interested candidates should ensure their applications reflect their personal knowledge and experience, as AI-generated content is discouraged.
The shift pattern for this position is Monday to Friday, with part-time hours paid on a pro-rata basis. NHS Greater Glasgow and Clyde actively promotes a diverse workforce and encourages applicants from all community sectors, including the Armed Forces. The organisation is also transitioning to a reduced full-time working week from April 2024, which will also apply to part-time employees. Interested candidates should ensure their applications reflect their personal knowledge and experience, as AI-generated content is discouraged.
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
The shift pattern for this position is Monday to Friday.
(Please note the salary is Pro Rata) for part time hours.
The following sets out the core responsibilities of the Ward Clerk. The frequency and extent to which the post holder carries out all duties may vary from speciality to specialty.
This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.
Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log-in issues, please contact in the first instance
The shift pattern for this position is Monday to Friday.
(Please note the salary is Pro Rata) for part time hours.
The following sets out the core responsibilities of the Ward Clerk. The frequency and extent to which the post holder carries out all duties may vary from speciality to specialty.
- Welcome patients, relatives and visitors via the door entry buzzer system (where available) directing them to ward bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to.
- Answer ward telephone calls taking/relaying messages for multidisciplinary team members. Provide information concerning the condition of patients to relatives as directed by nursing staff.
- Ensure reception/clerical staff base and waiting areas are maintained in a presentable manner [cleaning of PC’s, telephones and casenote trolley.]
- Patient Administration
- Admit, discharge and transfer patients on TrakCare computerised Patient Management System [TrakCare].
- Crosscheck bed census white board against TrakCare.
- Pre-admit patients on TrakCare.
- Arrange/request/book out-patient appointments.
- Arrive/Discharge clinic patients.
- Arrange ambulance transport for patients being discharged or routinely transferred to another hospital.
- Arrange interpreter services.
- Requests patient casenotes update TrakCare casenote tracking system whenever patient records are received or leave the ward area.
- Prepares admission packs with all required documentation.
- Prepares paper casenotes and clinical/nursing documentation packs for new admissions.
- Prints/replenishes patient identification labels.
- Liaises with medical staff regarding results sign off.
- Files patient loose documentation after discharge in scanning folder/case note Scans residual filing/paperwork post discharge.
- Emailing/ of patient information in line with NHSGGC Board policy
This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.
Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log-in issues, please contact in the first instance
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Useful skills for a Ward Clerk - Renal Team:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
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55.86167144775391 -4.258334636688232 Glasgow, Scotland, United Kingdom 
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