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Customer Care Co-ordinator
and play a pivotal role in enhancing the customer experience!
About The Role
As the Customer Care Co-ordinator, you will be the key connection between our valued customers, our teams, and external partners. You'll support our Head of Customer Care, working proactively to ensure every customer issue is resolved efficiently and professionally. Your ability to communicate effectively and handle complex inquiries will make a real difference in the lives of our customers, ensuring their satisfaction and loyalty.
What You'll Do
- Deliver Outstanding Service: Address customer inquiries across calls, emails, and social media with professionalism and care, using our iCARE system to log and monitor each case.
- Coordinate Efforts Across Teams: Partner with our Site Management teams, Customer Care Operatives, and external sub-contractors to ensure smooth completion of remedial works.
- Drive Efficient Operations: Maintain continuous telephone coverage, manage inspection arrangements, and oversee warranty resolutions, all while ensuring high standards are met.
- Liaise Across Departments: Work with other departments, including Commercial and Buying, to ensure timely resolution of defects and material needs.
- Support Administration Excellence: From satisfaction calls to weekly report updates, your administrative support will ensure the department runs smoothly.
- Promote Our Core Values: Actively embody and promote our company values in everything you do.
What We're Looking For:
- Customer-Centric Mindset: Previous experience in customer service with a proactive approach to problem-solving.
- Communication Expert: Exceptional written and verbal communication skills to handle a variety of customer needs professionally.
- Organizational Skills: Strong time management and multitasking abilities to coordinate priorities effectively.
- Tech-Savvy: Proficiency in MS Office with advanced keyboard skills, plus experience using IT systems for case management.
- Team Player: A supportive, collaborative approach, ready to work alongside colleagues to deliver the best results.
- Resilience and Tenacity: Assertive and able to remain calm under pressure, handling challenging demands with a positive outlook.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? Join our team as a
Customer Care Co-ordinator
and play a pivotal role in enhancing the customer experience!
About The Role
As the Customer Care Co-ordinator, you will be the key connection between our valued customers, our teams, and external partners. You'll support our Head of Customer Care, working proactively to ensure every customer issue is resolved efficiently and professionally. Your ability to communicate effectively and handle complex inquiries will make a real difference in the lives of our customers, ensuring their satisfaction and loyalty.
What You'll Do
What We're Looking For:
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
Customer Care Co-ordinator
and play a pivotal role in enhancing the customer experience!
About The Role
As the Customer Care Co-ordinator, you will be the key connection between our valued customers, our teams, and external partners. You'll support our Head of Customer Care, working proactively to ensure every customer issue is resolved efficiently and professionally. Your ability to communicate effectively and handle complex inquiries will make a real difference in the lives of our customers, ensuring their satisfaction and loyalty.
What You'll Do
- Deliver Outstanding Service: Address customer inquiries across calls, emails, and social media with professionalism and care, using our iCARE system to log and monitor each case.
- Coordinate Efforts Across Teams: Partner with our Site Management teams, Customer Care Operatives, and external sub-contractors to ensure smooth completion of remedial works.
- Drive Efficient Operations: Maintain continuous telephone coverage, manage inspection arrangements, and oversee warranty resolutions, all while ensuring high standards are met.
- Liaise Across Departments: Work with other departments, including Commercial and Buying, to ensure timely resolution of defects and material needs.
- Support Administration Excellence: From satisfaction calls to weekly report updates, your administrative support will ensure the department runs smoothly.
- Promote Our Core Values: Actively embody and promote our company values in everything you do.
What We're Looking For:
- Customer-Centric Mindset: Previous experience in customer service with a proactive approach to problem-solving.
- Communication Expert: Exceptional written and verbal communication skills to handle a variety of customer needs professionally.
- Organizational Skills: Strong time management and multitasking abilities to coordinate priorities effectively.
- Tech-Savvy: Proficiency in MS Office with advanced keyboard skills, plus experience using IT systems for case management.
- Team Player: A supportive, collaborative approach, ready to work alongside colleagues to deliver the best results.
- Resilience and Tenacity: Assertive and able to remain calm under pressure, handling challenging demands with a positive outlook.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
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London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
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