Cancer Support NavigatorinCardiffinCardiffPUBLISHED MON 10 MAR 2025

Job Summary

The service will provide a central point of contact for all cancer patients and the post holder will work alongside the clinical nurse specialist team to enhance patient care and communication.

The post holder will act as a central point of contact for patients and triage calls to the CNS team escalating clinically important calls. The role will provide support, signposting and advice to patients and provide guidance, contact and support for patients as they journey through our hospital(s). The post holder will provide guidance and information to ultimately improve patient experience.

Main duties of the job

Under the supervision of a Clinical Nurse Specialist the Navigator will:

Act as a central point of contact for patients and triage calls to the clinical nurse specialist, escalating clinically important calls.

Support patient contact by signposting patient's, family members and carers to the relevant support groups and other organisations.

Guide and advise patients as they journey through our hospital(s), ultimately improving patient experience.

About Us

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and ouraward-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.

Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more www.jobsincare.com/job/jbliEKp1 posted

17 February 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,928 to £29,551 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

120-ACS750-0225

Job locations

Velindre Cancer Centre

Velindre Road

Cardiff

CF14 2TL

Job Description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Responsibilities

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Qualifications and knowledge Essential

• GCSE English language and Mathematics (Grades A-C) or equivalent. oNVQ 4 or 3 plus additional training to diploma level equivalent or relevant experience. oUnderstanding of patient-centred care. oUnderstanding of basic medical terminology. oAbility and willingness to handle highly confidential information without compromising confidentiality or trust.
  
  

Desirable

• Communication skills training. oKnowledge of cancer and cancer treatments.
  
  

Experience Essential

• Relevant health or social care experience at band 3 or equivalent. oTo independently work unsupervised within set boundaries, and as part of a team. oExperience of multi-Professional working. oUse of IT systems.
  
  

Skills and attributes Essential

• Ability to communicate verbally in a clear and effective way, both face to face and over the telephone, additionally having good written communication skills. oAbility to deal effectively with a wide range of people (e.g. Patients, Carers, Clinicians, Nurses and other professionals from all sectors of health and social care) in a helpful manner. oAbility to prioritise workload, re- prioritise efficiently and work to deadlines. oAbility to react to changing situations and use problem solving skills as required, being able to learn new skills and gain knowledge. oAbility and willingness to handle highly confidential information without compromising confidentiality or trust, working to a high level of accuracy and attention to detail.
  
  

Other Desirable

• Welsh Speaker (Level 1) or willingness to work towards. oTo have a friendly and helpful disposition with a desire to follow tasks through to resolution.
  
  

Person Specification Qualifications and knowledge Essential

• GCSE English language and Mathematics (Grades A-C) or equivalent. oNVQ 4 or 3 plus additional training to diploma level equivalent or relevant experience. oUnderstanding of patient-centred care. oUnderstanding of basic medical terminology. oAbility and willingness to handle highly confidential information without compromising confidentiality or trust.
  
  

Desirable

• Communication skills training. oKnowledge of cancer and cancer treatments.
  
  

Experience Essential

• Relevant health or social care experience at band 3 or equivalent. oTo independently work unsupervised within set boundaries, and as part of a team. oExperience of multi-Professional working. oUse of IT systems.
  
  

Skills and attributes Essential

• Ability to communicate verbally in a clear and effective way, both face to face and over the telephone, additionally having good written communication skills. oAbility to deal effectively with a wide range of people (e.g. Patients, Carers, Clinicians, Nurses and other professionals from all sectors of health and social care) in a helpful manner. oAbility to prioritise workload, re- prioritise efficiently and work to deadlines. oAbility to react to changing situations and use