Customer Service Advisor in Liverpool inLiverpool PUBLISHED TUE 7 JAN 2025 Jump to job information section
£26,250.05 (£28,850.14 is achieved after 12 months successful performance in the role)
Riverside rzsHtQP
Job description
Job Description
Job Title: Customer Service Advisor
Contract Type: Permanent
Salary: £26,250.05 (£28,850.14 is achieved after 12 months successful performance in the role)
Working Hours: 35 hrs per week
Location: Liverpool
Working Pattern: Monday - Friday shift between 8am - 6pm
Immediate Start date
Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
A Day in the Life
If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Apply today and join us in enhancing the everyday lives of our customers!
Job Title: Customer Service Advisor
Contract Type: Permanent
Salary: £26,250.05 (£28,850.14 is achieved after 12 months successful performance in the role)
Working Hours: 35 hrs per week
Location: Liverpool
Working Pattern: Monday - Friday shift between 8am - 6pm
Immediate Start date
Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
A Day in the Life
- Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
- Think on your feet to solve a problem ensuring the best possible outcome for our tenants
- Work in collaboration with other internal and external teams to provide effective outcomes
- Have the confidence to handle challenging calls including customer dissatisfaction and complaints
- Accurately recording and maintaining customer records on our CRM system
- Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
- Have a good working knowledge of our policies and procedures
- Liaising with other areas of the wider business to ensure speedy resolutions
- Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help
- Be flexible to business changes, tasks and processes and being adaptable to your workload
- Enthusiasm and passion bringing energy to the role
- You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
- Display confidence on the phone in speaking to strangers and getting to grips with their query
- The ability to problem-solve with a positive and proactive approach
- Ability to move between media channels and support other areas as and when required
- Positive mindset to want to help change the lives of our customers
- Confidence to put forward your ideas and suggest new ways of working
- You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
- Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
- Computer and IT literate to navigate multiple systems and software applications
- Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
- Competitive Pay and Generous Pension
- 28 Days Holiday plus Bank Holidays
- Investment in your learning and development
- Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
- Extensive induction programme to set you up for success
- Opportunities for growth, development and career advancement
- Opportunities to give back to the community and take part in volunteering days and charity events
- Annual Star awards to reward and recognise the fantastic contributions of our people
- Modern office space with private parking
- Free hot drinks
If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Apply today and join us in enhancing the everyday lives of our customers!
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Customer Service Advisor:
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To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
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53.40837097167969 -2.991572618484497 Liverpool, England, United Kingdom 
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