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Customer Service AdvisorinLiverpoolinLiverpoolPUBLISHED TUE 7 JAN 2025

£26,250.05 (£28,850.14 is achieved after 12 months successful performance in the role)
FAMILYPARKINGPENSION

RiversideFollow Riverside

Competitive salary starting at £26,250.05 with potential to increase to £28,850.14 after 12 months of successful performance.
A supportive and inclusive work culture that values collaboration and encourages team members to contribute their ideas.
Opportunities for personal and professional growth with investment in learning and development.
Generous benefits package including 28 days of holiday plus bank holidays and a competitive pension scheme.
Modern office environment with amenities such as private parking and free hot drinks.
Flexible working hours within a Monday to Friday schedule, promoting work-life balance.
Chance to make a positive impact in the community through volunteer opportunities and charity events.
The Customer Service Advisor position at Riverside in Liverpool is a permanent role offering a salary of £26,250.05, with potential for increase after one year of successful performance. The role entails providing exceptional customer support across various platforms, including phone and email, while addressing customer queries, complaints, and needs. Successful candidates will possess strong problem-solving skills, excellent communication abilities, and a proactive, positive attitude toward customer relations. The working hours are 35 per week, Monday to Friday, with shifts scheduled between 8 am and 6 pm.

Riverside is dedicated to fostering a supportive and inclusive work environment, offering benefits such as competitive pay, generous holiday allowances, pension contributions, and opportunities for personal development. The organisation values diversity and encourages individuals to apply if they are passionate about delivering excellent service and making a positive impact in the lives of customers. Applicants are invited to submit their CV and cover letter detailing their suitability for the role.
Competitive salary starting at £26,250.05 with potential to increase to £28,850.14 after 12 months of successful performance.
A supportive and inclusive work culture that values collaboration and encourages team members to contribute their ideas.
Opportunities for personal and professional growth with investment in learning and development.
Generous benefits package including 28 days of holiday plus bank holidays and a competitive pension scheme.
Modern office environment with amenities such as private parking and free hot drinks.
Flexible working hours within a Monday to Friday schedule, promoting work-life balance.
Chance to make a positive impact in the community through volunteer opportunities and charity events.

Useful skills for a Customer Service Advisor:
To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:
1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.
2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.
3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.
4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.
5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.
6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.
7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.
8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.
9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.
10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.
11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.
12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.
 


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