Junior Patient Transport Assessment Officer in Kingston Upon Thames inKingston Upon Thames PUBLISHED MON 6 JAN 2025 Jump to job information section
Job description
The role of Junior Patient Transport Assessment Officer is to support and facilitate the effective use of Non-Emergency Patient Transport by the Trust. This is critical to both the effective flow of patients to and from the hospital as well as ensuring support is provided to eligible patients. The post-holder will work as part of a team to assess patients and support other staff to use this service properly.
The post-holder will be responsible for undertaking patient transport eligibility assessments in order to facilitate the efficient and effective running of our Non-Emergency Patient Transport service.
The role will primarily involve telephone assessments from both hospital and community patients, escalating as required and working with the senior members of the team to develop and enhance the service we provide to patients.
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
For further details / informal visits contact: Name: Richard Evans Job title: Head of Facilities Email address: Telephone number: 020 934 2003
If you have queries please submit them by e-mail where possible.
The post-holder will be responsible for undertaking patient transport eligibility assessments in order to facilitate the efficient and effective running of our Non-Emergency Patient Transport service.
The role will primarily involve telephone assessments from both hospital and community patients, escalating as required and working with the senior members of the team to develop and enhance the service we provide to patients.
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
For further details / informal visits contact: Name: Richard Evans Job title: Head of Facilities Email address: Telephone number: 020 934 2003
If you have queries please submit them by e-mail where possible.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Junior Patient Transport Assessment Officer:
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To work as a Junior Patient Transport Assessment Officer in the UK, you should possess a combination of technical, interpersonal, and organizational skills. Here are some key skills and qualifications that are typically important for this role:
Skills:
1. Communication Skills:
- Ability to effectively communicate with patients, their families, and healthcare professionals.
- Good listening skills to understand patient needs and preferences.
2. Interpersonal Skills:
- Empathy and compassion to deal with patients who may be in distress.
- Teamwork skills to collaborate with other healthcare staff.
3. Organizational Skills:
- Strong time management abilities to prioritize tasks and manage scheduling of transport.
- Attention to detail to ensure accuracy in patient assessments and transport requirements.
4. Problem-Solving Skills:
- Ability to assess situations and make quick decisions, especially in emergency scenarios.
- Resourcefulness in finding solutions to transport issues.
5. Technical Skills:
- Basic IT skills to use patient management systems and record patient details accurately.
- Familiarity with health and safety regulations related to patient transport.
6. Critical Thinking:
- Ability to analyze patient needs and determine appropriate transport services.
- Capacity to adapt assessments based on individual patient circumstances.
7. Customer Service Skills:
- Providing a positive experience for patients and their families during transport.
- Being patient and understanding in all interactions.
8. Health and Safety Awareness:
- Knowledge of relevant health and safety procedures related to patient transport.
- Understanding of infection control and hygiene standards.
Qualifications:
- Educational Background: A minimum qualification of GCSEs (or equivalent) in relevant subjects, such as English and Mathematics.
- Experience: Previous experience in a healthcare or patient-facing role can be beneficial, though not always necessary for a junior position.
- Training: Some employers may provide specific training for patient transport assessment, which could include basic first aid or customer service training.
Additional Considerations:
- Adaptability: Willingness to work shifts, including weekends and holidays, as healthcare roles often require flexibility.
- Confidentiality: Understanding the importance of patient confidentiality and data protection in the healthcare setting.
inKingston Upon Thames
51.412330627441406 -0.3006890118122101 Kingston Upon Thames, England, United Kingdom 
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