Junior Patient Transport Assessment OfficerinKingston Upon ThamesinKingston Upon ThamesPUBLISHED MON 6 JAN 2025
Opportunities for professional growth and personal development in a supportive environment.
Involvement in critical patient care processes that directly impact the flow of patients to and from hospitals.
Collaborative work with a dedicated team, enhancing teamwork and communication skills.
Engagement in quality improvement and innovation initiatives, fostering a culture of continuous improvement.
Access to an extensive array of wellbeing resources, including onsite nursery, physiotherapists, and employee assistance programs.
Recognition of efforts and achievements through awards and regular shoutouts, promoting a positive work culture.
Possibility to contribute to meaningful patient outcomes by conducting eligibility assessments and supporting patient transport services.
The Junior Patient Transport Assessment Officer role at Kingston and Richmond NHS Foundation Trust involves supporting the effective use of Non-Emergency Patient Transport services, ensuring eligible patients receive necessary transport to and from the hospital. The position entails conducting patient transport eligibility assessments primarily through telephone interactions with both hospital and community patients, while collaborating with senior team members to enhance service quality.
In addition to the core responsibilities, the Trust emphasises the importance of employee development and wellbeing, offering resources such as professional development opportunities, wellbeing practitioners, and an on-site staff nursery. The organisation promotes a supportive culture that recognizes and appreciates staff contributions through various initiatives and awards, aiming to create an empowering environment for all employees.
In addition to the core responsibilities, the Trust emphasises the importance of employee development and wellbeing, offering resources such as professional development opportunities, wellbeing practitioners, and an on-site staff nursery. The organisation promotes a supportive culture that recognizes and appreciates staff contributions through various initiatives and awards, aiming to create an empowering environment for all employees.
Opportunities for professional growth and personal development in a supportive environment.
Involvement in critical patient care processes that directly impact the flow of patients to and from hospitals.
Collaborative work with a dedicated team, enhancing teamwork and communication skills.
Engagement in quality improvement and innovation initiatives, fostering a culture of continuous improvement.
Access to an extensive array of wellbeing resources, including onsite nursery, physiotherapists, and employee assistance programs.
Recognition of efforts and achievements through awards and regular shoutouts, promoting a positive work culture.
Possibility to contribute to meaningful patient outcomes by conducting eligibility assessments and supporting patient transport services.
The role of Junior Patient Transport Assessment Officer is to support and facilitate the effective use of Non-Emergency Patient Transport by the Trust. This is critical to both the effective flow of patients to and from the hospital as well as ensuring support is provided to eligible patients. The post-holder will work as part of a team to assess patients and support other staff to use this service properly.
The post-holder will be responsible for undertaking patient transport eligibility assessments in order to facilitate the efficient and effective running of our Non-Emergency Patient Transport service.
The role will primarily involve telephone assessments from both hospital and community patients, escalating as required and working with the senior members of the team to develop and enhance the service we provide to patients.
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
For further details / informal visits contact: Name: Richard Evans Job title: Head of Facilities Email address: Telephone number: 020 934 2003
If you have queries please submit them by e-mail where possible.
The post-holder will be responsible for undertaking patient transport eligibility assessments in order to facilitate the efficient and effective running of our Non-Emergency Patient Transport service.
The role will primarily involve telephone assessments from both hospital and community patients, escalating as required and working with the senior members of the team to develop and enhance the service we provide to patients.
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
For further details / informal visits contact: Name: Richard Evans Job title: Head of Facilities Email address: Telephone number: 020 934 2003
If you have queries please submit them by e-mail where possible.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Junior Patient Transport Assessment Officer:
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To work as a Junior Patient Transport Assessment Officer in the UK, you should possess a combination of technical, interpersonal, and organizational skills. Here are some key skills and qualifications that are typically important for this role:
Skills:
1. Communication Skills:
- Ability to effectively communicate with patients, their families, and healthcare professionals.
- Good listening skills to understand patient needs and preferences.
2. Interpersonal Skills:
- Empathy and compassion to deal with patients who may be in distress.
- Teamwork skills to collaborate with other healthcare staff.
3. Organizational Skills:
- Strong time management abilities to prioritize tasks and manage scheduling of transport.
- Attention to detail to ensure accuracy in patient assessments and transport requirements.
4. Problem-Solving Skills:
- Ability to assess situations and make quick decisions, especially in emergency scenarios.
- Resourcefulness in finding solutions to transport issues.
5. Technical Skills:
- Basic IT skills to use patient management systems and record patient details accurately.
- Familiarity with health and safety regulations related to patient transport.
6. Critical Thinking:
- Ability to analyze patient needs and determine appropriate transport services.
- Capacity to adapt assessments based on individual patient circumstances.
7. Customer Service Skills:
- Providing a positive experience for patients and their families during transport.
- Being patient and understanding in all interactions.
8. Health and Safety Awareness:
- Knowledge of relevant health and safety procedures related to patient transport.
- Understanding of infection control and hygiene standards.
Qualifications:
- Educational Background: A minimum qualification of GCSEs (or equivalent) in relevant subjects, such as English and Mathematics.
- Experience: Previous experience in a healthcare or patient-facing role can be beneficial, though not always necessary for a junior position.
- Training: Some employers may provide specific training for patient transport assessment, which could include basic first aid or customer service training.
Additional Considerations:
- Adaptability: Willingness to work shifts, including weekends and holidays, as healthcare roles often require flexibility.
- Confidentiality: Understanding the importance of patient confidentiality and data protection in the healthcare setting.
More from Kingston and Richmond NHS Foundation Trust
inKingston Upon Thames
51.412330627441406-0.3006890118122101Kingston Upon Thames, England, United Kingdom
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