Client Care Advisor inEdinburgh inEdinburgh PUBLISHED SUN 12 JAN 2025

Job Description

We have an unmissable opportunity for an enthusiastic Client Care Advisor to join our friendly team at Craigleith Vets for Pets. This vacancy is within an up-and-coming practice that offers you the real opportunity for training and career development within the Client Care support team.

With more than 440 small animal practices across the country, of all shapes and sizes, Vets for Pets is one of the largest UK veterinary groups so offers lots of career paths to suit every colleague. However, what really makes Vets for Pets a unique opportunity is that it is run locally, providing our local teams the time and opportunity to support their local community. This means you to join a team that can support your individual needs while offering you a bespoke introduction to the practice, local community and caring for our patients!

The practice is independently run, by father daughter team Chris and Emma, they are supported by a fantastic team, who are committed to delivering an outstanding level of service in the community and through this they have enabled a real “proud to be part of the team” work ethos.

Chris, Emma, and the wider team have a proven history of supporting staff through their personal development, an example of this is shown with their current Head Client Care Advisor who joined the practice as a CCA and through the guidance and support of all the staff has recently been promoted to Head Client Care Advisor. This shows where a career at Craigleith can take you!

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is achieved, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
  
  
  

This role is full-time working 40 hours per week offering the right candidate flexible hours to create a role with real work life balance.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
  
  
  

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

The role is looking to offer up to £24,960 per annum (dependant on experience and qualifications)

However, the real draw to this role is the career opportunities it will offer the right individual. You will be encouraged to take further qualifications in BVRA or Leadership and Management so you can help shape your own career and the care offered to all our patients at Craigleith.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: EH4 2LN

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!