Patient Services Administrator inUnited Kingdom inUnited Kingdom PUBLISHED 30 OCT 2024
Acacium Group rwPwD89
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Opportunities to enhance your experience and skillset by moving across the global organisation.
Xyla Healthcare Services (Part of Acacium Group)Remote with quarterly travel to the Central London office
Permanent, Full time
£25750pa Plus Excellent Benefits
Unlock your potential:
Are you a Medical Secretary or Healthcare professional looking for a rewarding new opportunity? Are you passionate about healthcare standards and delivering excellent customer service? If you enjoy working in a fast-paced customer centric environment, then read on!
Xyla Healthcare Services are looking to recruit a Patient Services Administrator, who will manage the end-to-end administrative processes for patient referrals, to assist the delivery of services across the team.
The is the perfect opportunity if you want to join a business that provides innovative healthcare solutions across, health, social care, and life sciences.
Every day you will…
- Support in the patient administration processes, which will include booking appointments.
- Contact patients, take incoming telephone calls, and ensure patient satisfaction.
- Carry out all administrative tasks which link to full pathway patient management and the day-to-day operations of the Virtual Outpatient Business Unit.
- Manage administrative pathways in line with the Virtual Outpatient SOP for the service, escalating issues in a timely manner where required.
- Attend business unit and group training sessions, to build knowledge and capabilities, to aid the growth of the Business Unit.
What’s in it for you?
Benefits
In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:
- Opportunities to enhance your experience and skillset by moving across the global organisation
- Flexible working model with opportunities to work from home
- Annual performance bonus scheme
- Workplace pension scheme
- Gym Flex – discounted gym memberships UK wide
- Discounted Tastecard membership
- Reward Portal, offering discounts on shops, restaurants and bars
- Cycle to Work scheme
- Health Assessments and Dental Insurance
- Life Assurance and Critical Illness Cover
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do
- Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have…
- Previous experience working within administration in a healthcare setting.
- Strong IT skills including MS Office applications.
- Knowledge/experience of patient referrals
Our Inclusion Commitment
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of
Putting People First.
We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Xyla Healthcare Services (Part of Acacium Group)
Remote with quarterly travel to the Central London office
Permanent, Full time
£25750pa Plus Excellent Benefits
Unlock your potential:
Are you a Medical Secretary or Healthcare professional looking for a rewarding new opportunity? Are you passionate about healthcare standards and delivering excellent customer service? If you enjoy working in a fast-paced customer centric environment, then read on!
Xyla Healthcare Services are looking to recruit a Patient Services Administrator, who will manage the end-to-end administrative processes for patient referrals, to assist the delivery of services across the team.
The is the perfect opportunity if you want to join a business that provides innovative healthcare solutions across, health, social care, and life sciences.
Every day you will…
What’s in it for you?
Benefits
In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do
- Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have…
Our Inclusion Commitment
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of
Putting People First.
We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Remote with quarterly travel to the Central London office
Permanent, Full time
£25750pa Plus Excellent Benefits
Unlock your potential:
Are you a Medical Secretary or Healthcare professional looking for a rewarding new opportunity? Are you passionate about healthcare standards and delivering excellent customer service? If you enjoy working in a fast-paced customer centric environment, then read on!
Xyla Healthcare Services are looking to recruit a Patient Services Administrator, who will manage the end-to-end administrative processes for patient referrals, to assist the delivery of services across the team.
The is the perfect opportunity if you want to join a business that provides innovative healthcare solutions across, health, social care, and life sciences.
Every day you will…
- Support in the patient administration processes, which will include booking appointments.
- Contact patients, take incoming telephone calls, and ensure patient satisfaction.
- Carry out all administrative tasks which link to full pathway patient management and the day-to-day operations of the Virtual Outpatient Business Unit.
- Manage administrative pathways in line with the Virtual Outpatient SOP for the service, escalating issues in a timely manner where required.
- Attend business unit and group training sessions, to build knowledge and capabilities, to aid the growth of the Business Unit.
What’s in it for you?
Benefits
In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:
- Opportunities to enhance your experience and skillset by moving across the global organisation
- Flexible working model with opportunities to work from home
- Annual performance bonus scheme
- Workplace pension scheme
- Gym Flex – discounted gym memberships UK wide
- Discounted Tastecard membership
- Reward Portal, offering discounts on shops, restaurants and bars
- Cycle to Work scheme
- Health Assessments and Dental Insurance
- Life Assurance and Critical Illness Cover
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do
- Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have…
- Previous experience working within administration in a healthcare setting.
- Strong IT skills including MS Office applications.
- Knowledge/experience of patient referrals
Our Inclusion Commitment
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of
Putting People First.
We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
More information related to this job opportunity, from jobsincare:
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Useful skills for a Patient Services Administrator:
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To work as a Patient Services Administrator in the UK, you will need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualifications typically required for this role:
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.
2. Attention to Detail: Precision in data entry and documentation to ensure patient information is correct.
3. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Communication Skills:
1. Verbal Communication: Strong ability to communicate clearly and compassionately with patients, families, and healthcare professionals.
2. Written Communication: Proficient in writing clear and concise emails, reports, and patient correspondence.
3. Interpersonal Skills: Ability to build rapport and empathize with patients, showing understanding and patience.
Technical Skills:
1. IT Proficiency: Competence in using electronic health record (EHR) systems, Microsoft Office (particularly Word and Excel), and scheduling software.
2. Data Entry: Skills in accurately inputting and managing patient data.
Customer Service Skills:
1. Problem-Solving: Ability to address patient inquiries and resolve issues effectively and sensitively.
2. Conflict Resolution: Skills to handle complaints and difficult situations professionally.
Knowledge and Qualifications:
1. Understanding of Healthcare Systems: Knowledge of how the NHS functions and the relevant policies and regulations.
2. Medical Terminology: Familiarity with medical language and terminology can be beneficial.
3. Educational Qualifications: While not always mandatory, having a background in healthcare administration or a related field can be advantageous.
Teamwork and Adaptability:
1. Team Collaboration: Ability to work well with others in a healthcare setting, fostering a team-oriented environment.
2. Adaptability: Flexibility to adapt to changing roles and responsibilities, as healthcare environments can be unpredictable.
Professionalism:
1. Confidentiality: Understanding the importance of maintaining patient confidentiality in accordance with legal and ethical standards.
2. Responsibility: Taking ownership of assigned tasks and being accountable for outcomes.
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