NHS Patient Services Administrator - 12 months FTC inManchester inManchester PUBLISHED TUE 7 JAN 2025

BLUE LIGHT CARD FAMILY MATERNITY MENTAL HEALTH NHS PENSION

Optegra Eye Health Care rvmNnPR

Competitive salary up to £26K, reviewed annually.

Generous annual leave of 33 days, including bank holidays.

Flexible hybrid working model, allowing for a great work-life balance.

Funded training and development opportunities to enhance skills.

Commitment to employee wellbeing with private healthcare and mental health support.

Exclusive benefits like Blue Light Card for discounts and free eye treatment for employees.

Optegra Eye Health Care is seeking a dedicated NHS Patient Services Administrator for a 12-month fixed-term contract at their Manchester Eye Hospital. This hybrid role involves four days of in-office work and one day from home, including a four-week induction and training program on-site. The successful candidate will be responsible for conducting virtual pre-operative consultations, managing appointment bookings, and providing exceptional customer service throughout the patient journey.

Candidates should have experience in a healthcare setting, particularly in the ophthalmic sector, and be committed to delivering high-quality clinical care. Strong communication, organisational skills, and proficiency with patient administration systems are essential. Optegra offers a competitive salary of up to £26K, generous holiday allowances, flexible working options, ongoing training, and various employee benefits, creating a supportive and inclusive workplace culture.

Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our amazing and supportive team in Manchester Eye Hospital for 12 months fixed term contract, the role is hybrid 4 days in the offfice and 1 day working from home, please note 4 weeks of induction/training will be conducted at the Office.

Company Overview

Optegra is a world leader in specialist eye care, we take pride in knowing our patients are at the heart of all we do and can live better lives because of the treatments we provide.

There has never been a better time to join Optegra, as a provider of specialist eye care. Find out what it’s like to work at Optegra by watching the following video: www.jobsincare.com/job/jbliFphE are rated as a ‘great place to work’ and here are some of our amazing benefits:

Generous salary which is reviewed annually. This role pays up to £26K dependent on experience
Generous matched pension contributions
33 days annual leave inclusive of bank holidays
Flexible working and SMART working schemes - because we believe in work life balance
Funded training and development - because we believe in our people
Celebrating your anniversaries - because we value loyalty and commitment
Annual STAR awards
Blue Light Card (amazing discounts online and on the high street)
Free laser eye treatment for you and 20% discount for friends and family
Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
Enhanced maternity and paternity leave
Cycle to work scheme and season ticket loan

The Role

As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.

What You’ll Need

The ideal candidate will have:

Experience of working in a healthcare environment or ophthalmic sector
Commercial awareness with passion for delivering high standards of customer service and clinical care
Excellent communication skills and a passion for Vision Correction
Experience of using patient administration systems and electronic medical record systems
Highly organised, with clear forward planning and ability to flex according to customer needs
Excellent attention to detail
Highly motivated and able to work autonomously
Strong IT skills, able to use all Microsoft Office applications and other systems/databases
Experience of building and maintaining exceptional relationships with colleagues and customers
Ability to deal with challenging behaviours

You’ll see and feel the Optegra difference when you walk through the door - and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: www.jobsincare.com/job/jbliFphE is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a NHS Patient Services Administrator - 12 months FTC: Click to view

Working as an NHS Patient Services Administrator in the UK requires a combination of technical, interpersonal, and organizational skills. Here are some key skills and attributes that are typically important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and colleagues.

2. Customer Service Skills: Providing excellent patient care and addressing inquiries and concerns is crucial. Being empathetic and patient-focused is important.

3. Organizational Skills: Ability to manage multiple tasks efficiently, prioritize workload, and maintain accurate records.

4. Attention to Detail: Ensuring that patient information is recorded accurately and that administrative processes are followed without error.

5. IT Proficiency: Familiarity with computer systems and software, particularly patient management systems, electronic health records, and Microsoft Office applications.

6. Problem-Solving Skills: Ability to resolve issues that may arise regarding patient bookings, concerns, or administrative tasks effectively.

7. Teamwork: Working collaboratively with other healthcare professionals and administrative staff within the NHS.

8. Confidentiality and Data Protection: Understanding the importance of patient confidentiality and adhering to data protection regulations, such as GDPR.

9. Time Management: Efficiently managing time and tasks to meet deadlines, especially in a fast-paced environment.

10. Adaptability: Being flexible and able to adjust to changes in procedures, systems, and patient needs.

11. Knowledge of NHS Policies and Procedures: Familiarity with NHS regulations, policies, and terminology can be beneficial.

12. Basic Financial Skills: Understanding of billing, invoicing, and other financial aspects may be required, depending on specific duties within the role.

13. Emotional Resilience: Ability to handle stressful situations and maintain professionalism while working with vulnerable patients.