Healthcare Assistants - Outpatients inLondon inLondon PUBLISHED SAT 18 JAN 2025

Job Summary

Please note: We are unable to offer sponsorship for this post.

An opportunity has arisen for a Band 3 Health Care Assistant to Join our Outpatient Nursing Team at Queen Elizabeth Hospital

The role comprises working within a Multi-Professional Team delivering high quality care to patients in an Outpatient setting. Applicants must have experience of dealing with the public and a commitment to learning new skills to support the delivery of an excellent patient centered service, under the supervision of the Nursing Team.

Main duties of the job

For this Band 3 role we would also expect you to have experience of delivering care to patients in a Healthcare setting preferably within a hospital environment and be able to undertake some activities with a degree of autonomy.

The trust provides an extensive range of in-house training and support in on-going professional development. The successful applicant will receive support and training associated with the role.

Please Read The Job Description And Person Specification Carefully.

Please note: We are unable to offer sponsorship for this post.

About Us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream
  
  

Date posted

January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,to £25,674 a year per annum plus HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

197-UT6253

Job locations

Queen Elizabeth Hospital

London

SE18 4QH

Job Description

Job responsibilities

Job Summary:

The post holder will undertake delegated, supervised work and duties assigned by aRegistered Nurse / Doctor as appropriate e.g. wound dressings, phlebotomy,

Visual acuity and instillation of eye drops, spirometry testing and Fibro Scan.

To work as part of the multidisciplinary departmental team undertaking duties inrelation to the smooth running of the clinic; ensuring clinical areas are well stockedAnd clean in line with Infection Control policies. Supporting patient care and a range of other support functions which may include clerical duties, for example, working on reception.

• To be approachable and able to present him / herself in an effective, polite and helpful manner at all times.
• Orientate and welcome patients, visitors, relatives and new staff to the area.
• To answer the telephone, deal politely and appropriately with all callers and transmit messages accurately to staff, patients and colleagues.
• To be aware that any information regarding any patient is private and confidential and must remain so.
• To communicate effectively with patients, relatives, visitors and all members of the multidisciplinary team.
• Ensure that patients are kept informed of any delays or problems in clinics, and keep information boards up to date.
• Ensure that complaints and problems are dealt with in the first instance and reported to the nurse in charge.
• Participate in self development in keeping with the Trusts individual performance review system.
  
  

Key Result areas

Mobility

In accordance with the individuals ability support patients to meet their mobility needs and prevent the hazards of immobility by:

• Provide supervision and assistance where necessary to assist patient mobility.
• Promoting patient comfort by adding ensuring appropriate seating is available.
  
  

Elimination

In accordance with the individuals needs, support patients to meet their elimination needs by:

• Assisting patients to use the appropriate toilet facilities regularly.
• Changing clothing if patient is incontinent.
• Performing / assisting the patient to perform catheter care, stoma site care.
  
  

Maintaining a safe environment

Contribute to the provision of a safe environment for patients by:

• Ensuring departmental equipment is cleaned and well maintained and report any repairs required in line with Trust policy.
• Adhering to any patient isolation requirements
• Safely disposing of blood and blood products, and sharps
• Cleaning up spillages,
• Contribute to the resuscitation of a patient that is administering basic CPR following appropriate training.
  
  

Communication

Support Effective Communication By:

• Answering telephone and personal enquiries in a clear, polite and professional manner, taking messages and referring call or enquiries as appropriate, ensuring strict confidentiality at all times in line with trust policy.
• Participating in meetings as required.
• Supporting the transfer of patients to other wards and departments with the appropriate documentation.
• Communication with patients about the times of tests appointments.
• Preparation of medical notes for outpatient appointment, in line with trust policy, as and when provided.
• Provide clear verbal updates to members of the multi-disciplinary team relating to patient care.
  
  

Contribute To The Assessment Of a Patient By Undertaking The Following Observations And Recording/reporting Findings To The Doctor/nurse Attending The Clinic:

• Temperature
• Pulse
• Bloo