Healthcare Assistant inLondon inLondon PUBLISHED SUN 19 JAN 2025

Job Summary

We want HCA's who can provide excellent care to all of our patients throughout their time in hospital. You must enjoy working with adults, be kind, flexible, professional and be able to work effectively with a wide range of other professionals from within and outside the Trust.

You will have opportunities for training and development, including the opportunity to develop specialist skills within our services and you will be part of a supportive nursing team caring for patients that attends clinic for Neurological assessment and treatments, offering a broad support as clinic demands.

For more information about the post, please contact Sister Folashade Bourorga on 02or bleep 6482. Otherwise, contact Matron Salomi Ojakovo on 02or bleep 7790.

Main duties of the job

• Ensure effective communication with patients and their carers, receive and welcome patients into the clinic, confirming their identity and completing relevant documentation e.g. clinic waiting times. Inform and direct patients and those accompanying them, to other departments as required.
• Ensure effective communication with senior nursing staff and all members of the interdisciplinary team within the department, hospital and with colleagues throughout the community. Liaise closely with medical, nursing, clerical and secretarial staff to ensure that clinics are conducted efficiently.
• Answer the telephone clearly and politely, relay messages accurately and promptly to the appropriate staff.
• Maintain records of investigations requested during clinic.
• Escalate any problems seen at the clinic to the appropriate supervisor.
• Be competent in the use of email and any other computer based system integral to patient pathways.
• Maintain accurate, legible, detailed and comprehensive records of all client care activities within the guidelines of Trust policies and procedures. Document and report any changes in observations to the appropriate interdisciplinary team member.
• Communicate appropriately with patients, taking into account potential barriers to communication e.g. language.
  
  

About Us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

We are committed to delivering Outstanding Care Every Time. Our nurses are:

• Compassionate and brave
• Professional and hardworking
• Supportive and highly skilled
• Proud to care about patients and proud to care about each other.
  

We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflects these.

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum inclusive of HCAS (Inner)

Contract

Permanent

Working pattern

Full-time

Reference number

200-6742357-GO-SMB

Job locations

St George's Univesity Hospital

Blakshaw road

London

SW17 0QT

Job Description

Job responsibilities

expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflect these.

• Job Purpose
  
  

Working under the supervision of the qualified nursing staff, the HCA will participate and support the members of the multi-disciplinary team in delivering high quality patient care.

• Direct patient care
  
  

2.1 To assist with nursing care as instructed by the nursing staff, including bathing, bed making, assisting with eating and drinking and helping with meals as necessary.

2.2 To assist with the administration of medication under the supervision of a qualified nurse and in line with Trust policy.

2.3 To assist with patient toileting/elimination.

2.4 To care for the patients personal clothing, property and valuables in accordance with relevant Trust policies.

2.5 To assist with the moving and handling of patients and loads using the correct moving and handling aids and techniques in accordance with local guidelines and risk assessments.

2.6 To ensure that patient privacy and dignity are respected at all times.

2.7 To demonstrate an awareness of the importance of patient confidentiality and ensure a safe and secure environment at all times.

2.8 To perform patient observations e.g. temperature, pulse, blood pressure, respiration, urine testing, fluid balance charts, height & weight and to record these correctly in the patients records, reporting any abnormality or change in these to a qualified nurse.

2.9 To transport, as required, clinical specimens, blood and blood-products as per Trust policy.

2.10 To support and reassure patients during clinical procedures or treatment.

2.11 To escort patients to and from the ward area.

• Maintenance of the environment:
  
  

3.1 To support the housekeeper in the maintenance of a clean environment by ensuring that lockers and the surrounding bed area is cleaned and maintained properly, and that beds are cleaned and re-made when patients are discharged.

3.2 To ensure that all linen is stored, transferred and disposed of correctly within Trust policy.

3.3 To assist the ward team to keep the ward/clinical area tidy, including storage cupboards, sluice, equipment and treatment rooms.

3.4 To assist in the checking, unpacking and storing of items delivered to the clinical area.

3.5 To ensure that all equipment is cle