Client Care Advisor (Part-Time, Out of Hours) in Thorp Arch inThorp Arch PUBLISHED TUE 7 JAN 2025 Jump to job information section

We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Advisor at Swift Referrals. Join a committed, supportive and friendly front of house team putting high standards of Client Care first.

Be Part of an Advanced Team

Out of our typical operating hours we run an emergency and critical care centre, we’re seeking a passionate and dedicated part-time Client Care Advisor to join our team. As the first point of contact for our clients, you will play a crucial role in ensuring they receive a warm welcome and professional service. This role is vital in maintaining the smooth operation of our practice and ensuring the satisfaction of our clients and the well-being of their pets.

About Us

Opened in 2and purpose-built to industry-leading standards, Swift Referrals is a multi-disciplinary referral hospital, offering the very best in veterinary excellence, all under one roof. We specialise in the areas of orthopaedics, neurology, internal medicine and soft tissue surgery, housing world-class facilities on our premises from advanced imaging machines to specialist treatment and aftercare rooms. The hospital has fantastic equipment available including 1.5T Siemens MRI scanner, 128 Slice GE CT scanner, doppler ultrasound, endoscopy, arthroscopy and state-of-the-art operating theatres.

We are fully committed to the wellbeing of our team of over 80 employees, and we are thrilled to see how this is reflected in the consistent positive feedback in our team satisfaction surveys.

Key Responsibilities

• Serve as the primary contact for referring veterinarians, partner practices, and pet owners to schedule appointments.
• Greet clients and their pets warmly and professionally.
• Gather and manage animal medical histories, ensuring electronic and physical records are accurate and up to date.
• Handle service fees, process payments, and issue invoices or receipts.
• Provide support to team members as required.
  
  

What We’re Looking For

• Previous customer service experience.
• Excellent customer service skills.
• Proficiency in using office equipment, computer software, and electronic medical record systems.
• The ability to work alone and as part of a team.
• Excellent verbal and written communication skills.
  
  

Working Pattern

This part-time role includes the following shifts:

• Fridays from 6:00 PM to 10:00 PM
• Every other Saturday and Sunday from 4:00 PM to 10:00 PM
  
  

There may also be opportunities to take on additional hours to provide cover for holidays and sickness as needed.

Why join us?

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care
  
  

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.