Patient Pathway Co-ordinator inThornton Heath inThornton Heath PUBLISHED
THU 9 JAN 2025
Croydon Health Services NHS Trust rdH0c1Ig
Opportunity to work as part of a multi-disciplinary team, fostering collaboration and teamwork.
Play a pivotal role in managing patient pathways, ensuring timely and effective care from referral to discharge.
Serve as a key point of contact for patients, providing support and resolving administrative issues, enhancing patient experience.
Be involved in improving patient and clinician satisfaction through efficient communication and organisation.
Access to ongoing education and training opportunities within Croydon Health Services, supporting career development.
Contribute to the transformation and innovation in healthcare services, addressing local community needs.
Be a part of one of the busiest and most diverse healthcare settings in London, impacting over 360,000 residents.
The Croydon Health Services NHS Trust is seeking a full-time, permanent Patient Pathway Coordinator to join the Gastroenterology Department's Pod 3 Administrative Team in Thornton Heath. This role involves managing the patient pathway from referral to discharge, serving as the main point of contact for patients concerning administrative aspects of their care. The successful candidate will collaborate with a multi-disciplinary team to ensure the pathway is managed efficiently, adhering to Standard Operating Procedures (SOPs) and fostering high levels of patient and clinician satisfaction.
The ideal candidate should possess a strong understanding of referral-to-treatment (RTT) processes, and will be crucial in providing accessible and knowledgeable support to patients. The Croydon Health Services NHS Trust, which serves a diverse population of over 360,000, emphasises continuous training and professional development for its staff, ensuring that they can meet the growing healthcare demands of the community. Interested candidates can reach out to Charlotte Palmer, Service Manager for Gastroenterology & Endoscopy, for more information.
The ideal candidate should possess a strong understanding of referral-to-treatment (RTT) processes, and will be crucial in providing accessible and knowledgeable support to patients. The Croydon Health Services NHS Trust, which serves a diverse population of over 360,000, emphasises continuous training and professional development for its staff, ensuring that they can meet the growing healthcare demands of the community. Interested candidates can reach out to Charlotte Palmer, Service Manager for Gastroenterology & Endoscopy, for more information.
Patient Pathway Coordinator Band 4
Full Time, Permanent
An exciting opportunity has arisen for a Patient Pathway Coordinator to join the Pod 3 Administrative Team, Gastroenterology Department.
The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed in a timely manner. The post holder will also act as the point of contact for patients regarding all administrative issues relating to the patients’ pathway of care.
Proposed Interview Date - TBC
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care.
The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will have a good working understanding of RTT and validation.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
For further details / informal visits contact: Name: Charlotte Palmer Job title: Service Manager for Gastroenterology & Endoscopy Email address: Telephone number: 02
Full Time, Permanent
An exciting opportunity has arisen for a Patient Pathway Coordinator to join the Pod 3 Administrative Team, Gastroenterology Department.
The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed in a timely manner. The post holder will also act as the point of contact for patients regarding all administrative issues relating to the patients’ pathway of care.
Proposed Interview Date - TBC
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care.
The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will have a good working understanding of RTT and validation.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
For further details / informal visits contact: Name: Charlotte Palmer Job title: Service Manager for Gastroenterology & Endoscopy Email address: Telephone number: 02
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Patient Pathway Co-ordinator:
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To work as a Patient Pathway Coordinator in the UK, you typically need a combination of skills, qualifications, and experience. Here are some key skills and attributes that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and administrative staff.
2. Organizational Skills: The ability to manage multiple tasks and prioritize workloads effectively is crucial. Coordinators often deal with scheduling, documentation, and patient records.
3. Attention to Detail: Being detail-oriented helps ensure that patient information is accurate and that pathways are correctly followed.
4. Empathy and Compassion: Understanding the needs and concerns of patients is important, as you will be dealing with individuals who may be anxious or in distress.
5. Problem-Solving Skills: The ability to identify and resolve issues that may arise in the patient pathway is key to ensuring a smooth experience for patients.
6. Knowledge of Healthcare Systems: Familiarity with the NHS or healthcare systems, protocols, and processes is beneficial for navigating patient pathways effectively.
7. Teamwork and Collaboration: Working well with a variety of healthcare professionals is important for ensuring patient care is coordinated.
8. IT Skills: Proficiency in using healthcare management software, electronic medical records, and general computer applications for data entry, scheduling, and communication.
9. Time Management: The ability to manage time effectively to meet deadlines and accommodate changing priorities in a fast-paced environment.
10. Understanding of Patient Pathways: Knowledge of clinical pathways, referral processes, and how to optimize patient flow through the healthcare system.
11. Confidentiality and Ethics: Understanding the importance of patient confidentiality and handling sensitive information appropriately.
Qualifications and Experience:
- Relevant qualifications in health or social care can be advantageous (such as a degree in healthcare management or a related field).
- Previous experience in clinical or administrative roles within a healthcare setting may be required or highly desirable.
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