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Supervisor - Outpatients (XN03) with Leeds Teaching Hospitals NHS Trust in Leeds, England, United Kingdom
Job Summary Expected Shortlisting Date: 05/02/2025 Planned Interview Date 14/02/2025 An opportunity has arisen for an enthusiastic and motivated individual to work at the Leeds Teaching Hospital as an Outpatient Supervisor for the Haematology Team supporting the patient administration team. We are looking for an ambitious individual to fill this post and who will play a key role in managing the patient administration teams and the patient pathway. Applicants must be flexible in their approach and have previous experience of service delivery against key performance targets. In return we offer a friendly, supportive, and dedicated working environment. If you think you have the necessary skills and experience, we would like to hear from you. You will be providing a professional front line service interfacing with the NHS. Knowledge of patient administration procedures and protocols is essential. In addition, experience of National Access targets including waiting list management is desirable. Main duties of the job Primarily the role will be to support the PSC and ASPC in all aspects of patient administration including data quality, staff management and our ability to deliver a streamlined patient pathway and quality patient experience. You will be expected to communicate sensitively and effectively with members of the public as well as all levels of staff within the Haematology (Oncology CSU) including all clinical staff. The role of outpatient supervisor entails a variety of daily tasks to deliver and implement changes within their designated team. You will be responsible for a small team of 6 clerical officers and some clinical preparation duties of your own. This is a very busy area, and you will be expected to prioritise your own workload while managing the clerical team. The ability to work on your own initiative but at the same time as an integral part of a team is essential. About Us You will be working with a small team of clerical Officers based in Bexley wing. Our values are part of what make us different from other trusts, so we see this as strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred, Collaborative, Fair, Accountable, and Empowered We offer support through a structured period of induction, and opportunities for professional development in a supportive environment. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 15 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9298-ONC-0461 Job locations St. James's University Hospital Beckett Street Leeds LS9 7TF Job Description Job responsibilities Job Purpose The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the preparation and reception of outpatient clinics held in the Oncology Outpatient Department. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust. The post holder will assist in the organisation of the Departmental teams workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service. JOB DIMENSIONS Provide day to day supervision of clerical staff, monitoring staffing levels on a daily basis and adjusting when and where necessary to provide appropriate staff cover. Be involved in the recruitment and retention of the clerical staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties. Supervise and train members of the clerical team in all aspects of Patient Administration and customer service, including the allocation of work on a daily basis and the reviewing of work performance and progress. Along with the Outpatient Co-ordinator ensure clerical staff receive full briefings on current developments and be actively involved in staff meetings. Exercise safekeeping of office equipment, including data held on the computer, work stations and any other equipment used. The Trust requires that all members of staff are appraised on a yearly basis and the post holder will be responsible for the appraisals for the allocated team members. The post holder will be responsible for the monitoring of sickness, holidays and other leave and return to work interviews following sickness and for preparing and providing statistics to managers and to salaries and wages. The post holder must ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Knowledge An ability to effectively implement, and reinforce where necessary, Trust policies, hospital practices and procedures associated with the role of the office manager which require specialist knowledge. An ability to provide non-clinical advice and information to colleagues, patients and their families. Appreciation of clinical/operational areas that the service area interacts with. Application of data protection and copyright laws and their effects on the service. Appreciation of the aims and application of standards of care e.g. Patient Advice and Liaison Service (PALS). An understanding of the relationship and impact on the service of a range of IT applications e.g. PAS. Skills