Ward Clerk inCamberley inCamberley PUBLISHED TUE 14 JAN 2025

Job Overview

A brand new 13 bedded Elective Trauma & Orthopaedic ward is opening in April 2025!

An exciting opportunity has arisen within the Orthopaedic Directorate at Frimley Health Foundation Trust based at Frimley Park Hospital. We are looking to recruit Band 2 Ward Clerk to join our new Elective Orthopaedic Unit at Frimley. The Elective Orthopaedic Unit is a brand new 13 bedded ward in Frimley Park Hospital which will run service 7 days a week. All 13 bed spaces are isolated side rooms. It is fast paced department catering for patients having a range of orthopaedic surgical procedures.

We are seeking to recruit a flexible, enthusiastic and organised person to provide Ward Clerking support to the FPH Orthopaedic department. As an integral member of Orthopaedic team, you will be required to provide administrative support to the nursing staff and provide a wide range of duties ensuring an efficient service to the ward at all times. The applicant will be expected to work well as part of a team, as well being able to multi-task, manage their own time, and prioritise workload effectively.

Main duties of the job

• To provide admin & clerical support to the unit and assists team in the provision of the high standard patient care.
• To ensure that all patients and other members of the public and staff are treated in a polite and considerate manner and receive prompt attention when required.
• To work as part of the ward clerk team in providing exemplary reception duties. Those reception duties include excellent communication skills, completion of patients’ admission, discharge requirements, completing patient follow up appointments as per instruction and reviewing ward stock levels.
• To maintain patient confidentiality and ensure that all documentation and computer data entries are in line with Information Governance Guidance.
• The post holder is expected to work within the Orthopaedic wards in Frimley and expected to rotate as per service requirement.
  
  

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

Please see attached Job Description for full role information and the full list of responsibilities.

Some Of The Key Duties Include

• To greet patients’, visitors and staff to the ward. Provide excellent customer care service.
• To deal with patient, relatives, and MDTs telephone enquiries effectively and in a courteous manner, conveying any messages clearly, promptly, and accurately. Answer telephone calls in professional manner. Provide general information over the telephone as per role limitation. Clinical concern must be referred to the nurse in charge.
• Keep staff informed of admissions and discharges and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or by telephone.
• Maintain accurate admission, transfer and discharge information on EPIC system.
• Assist to improve patient experience questionnaire compliance.
• File reports, scan correspondence, forms, etc. in patients’ electronic notes in an ordered manner when required. Upload relevant documents on EPIC media as instructed by registered staff.
• Arrange transport/transfer for patient between departments and to destinations outside the hospital, as required. Follow up with booking references.
  
  

Person specification

Qualifications

Essential criteria

• Educated to GCSE or equivalent
  
  

Desirable criteria

• Evidence of higher education
  
  

Skills & Knowledge

Essential criteria

• Excellent communication skills (both verbal and written)
• Able to organise, priortise own workload with minimal supervision
• Good IT skills , EPIC trained
  
  

Desirable criteria

• Advanced IT skills
  
  

Experience

Essential criteria

• Experience working as a receptionist/ ward clerk.
• Experience of working in fast paced environment.
  
  

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.

We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.

We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .

Our three core values , and the behaviours that support them, guide everything we do and se