Patient Services Administrator inHaywards Heath inHaywards Heath PUBLISHED
WED 8 JAN 2025
Nuffield Health The Holly Hospital rbhBpy3F
The Patient Services Administrator role at Nuffield Health's Haywards Heath Hospital is a full-time position within the Outpatient Department, offering a salary of £24,000 per year for 37.5 hours per week. The primary responsibilities include providing administrative support, effectively scheduling outpatient procedures, and ensuring accurate processing of patient information. The Administrator will communicate with patients, consultants, and other stakeholders, manage departmental call handling, and oversee various scheduling and administrative tasks to facilitate smooth operations within the outpatient service.
Candidates for this role should possess strong IT and organisational skills, alongside good communication abilities, with attention to detail being crucial. A basic understanding of medical terminology is beneficial but not essential. Nuffield Health underscores employee wellbeing with a comprehensive benefits package, including gym membership and health assessments, fostering a supportive work environment for personal and professional development. Interested candidates are encouraged to apply promptly due to early closure of applications based on volume.
Candidates for this role should possess strong IT and organisational skills, alongside good communication abilities, with attention to detail being crucial. A basic understanding of medical terminology is beneficial but not essential. Nuffield Health underscores employee wellbeing with a comprehensive benefits package, including gym membership and health assessments, fostering a supportive work environment for personal and professional development. Interested candidates are encouraged to apply promptly due to early closure of applications based on volume.
Head Office
Patient Services Administrator
Patient Services Administrator - Outpatient Department
Haywards Heath Hospital | Customer | Permanent | Full time
Salary of £24,000.00 per annum
37.5 hours per week
Our team in our Haywards Heath Hospital currently have an opportunity for a Patient Services Administrator within our Outpatient Department.
Your role will be to provide overall administrative support to the Outpatient Department and ensure accurate efficient processing. You will be required to liaise with patients, consultants and their secretaries, as well as other stakeholders. You will be liaising with patients to schedule outpatient procedures using our internal booking systems. You will need to be a confident and effective communicator and will be in a patient facing environment where you will be required to deal with all stakeholder enquiries in a warm, professional and caring manner.
You Will Be Responsible For
Whatever you do, we want to give you every opportunity to broaden your experience and understanding and to develop you both personally and professionally at Nuffield Health.
The Person.
It is imperative that candidates must have competent IT and keyboard skills, good communication/interpersonal skills, good organisational and analytical skills. Attention to detail is of paramount importance. Candidates with a good knowledge and understanding of medical terminology desirable but not essential.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Nuffield Health Haywards Heath Hospital.
Opened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties. With three operating theatres – 1 is laminar flow, comprehensive outpatient facilities including a 3T MRI scanner, an excellent onsite pre-assessment clinic, physiotherapy department and 26 en-suite rooms on the ward.
Ours is a well-planned hospital with a clean, modern environment. We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Location
Haywards Heath - West Sussex
Contract type
Permanent
Reference
JR0
Apply
Patient Services Administrator
Patient Services Administrator - Outpatient Department
Haywards Heath Hospital | Customer | Permanent | Full time
Salary of £24,000.00 per annum
37.5 hours per week
Our team in our Haywards Heath Hospital currently have an opportunity for a Patient Services Administrator within our Outpatient Department.
Your role will be to provide overall administrative support to the Outpatient Department and ensure accurate efficient processing. You will be required to liaise with patients, consultants and their secretaries, as well as other stakeholders. You will be liaising with patients to schedule outpatient procedures using our internal booking systems. You will need to be a confident and effective communicator and will be in a patient facing environment where you will be required to deal with all stakeholder enquiries in a warm, professional and caring manner.
You Will Be Responsible For
- Departmental call handling
- Management of treatment room scheduling (bloods/wound checks),
- Processing and scheduling all minor-op activity incl. cancellations and amendments - followed by confirmation communication
- Input charge sheets
- Management of OPD admin email inbox
- Respond to all incoming queries via email and face to face
- Clinic amendments within Trakcare
- Daily liaising with clinical OPD team
- Communicating with medical secretaries/consultants regarding OP clinic room availability
- Management of room allocation on monthly grid,
- Produce departmental daily planner
- Prepare Minor-Op packs
- Ensuring all data and information is entered, modified and maintained on the bookings system accurately
- Provide general administrative support for the department and wider hospital if required
Whatever you do, we want to give you every opportunity to broaden your experience and understanding and to develop you both personally and professionally at Nuffield Health.
The Person.
It is imperative that candidates must have competent IT and keyboard skills, good communication/interpersonal skills, good organisational and analytical skills. Attention to detail is of paramount importance. Candidates with a good knowledge and understanding of medical terminology desirable but not essential.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Nuffield Health Haywards Heath Hospital.
Opened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties. With three operating theatres – 1 is laminar flow, comprehensive outpatient facilities including a 3T MRI scanner, an excellent onsite pre-assessment clinic, physiotherapy department and 26 en-suite rooms on the ward.
Ours is a well-planned hospital with a clean, modern environment. We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Location
Haywards Heath - West Sussex
Contract type
Permanent
Reference
JR0
Apply
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Useful skills for a Patient Services Administrator:
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To work as a Patient Services Administrator in the UK, you will need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualifications typically required for this role:
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.
2. Attention to Detail: Precision in data entry and documentation to ensure patient information is correct.
3. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Communication Skills:
1. Verbal Communication: Strong ability to communicate clearly and compassionately with patients, families, and healthcare professionals.
2. Written Communication: Proficient in writing clear and concise emails, reports, and patient correspondence.
3. Interpersonal Skills: Ability to build rapport and empathize with patients, showing understanding and patience.
Technical Skills:
1. IT Proficiency: Competence in using electronic health record (EHR) systems, Microsoft Office (particularly Word and Excel), and scheduling software.
2. Data Entry: Skills in accurately inputting and managing patient data.
Customer Service Skills:
1. Problem-Solving: Ability to address patient inquiries and resolve issues effectively and sensitively.
2. Conflict Resolution: Skills to handle complaints and difficult situations professionally.
Knowledge and Qualifications:
1. Understanding of Healthcare Systems: Knowledge of how the NHS functions and the relevant policies and regulations.
2. Medical Terminology: Familiarity with medical language and terminology can be beneficial.
3. Educational Qualifications: While not always mandatory, having a background in healthcare administration or a related field can be advantageous.
Teamwork and Adaptability:
1. Team Collaboration: Ability to work well with others in a healthcare setting, fostering a team-oriented environment.
2. Adaptability: Flexibility to adapt to changing roles and responsibilities, as healthcare environments can be unpredictable.
Professionalism:
1. Confidentiality: Understanding the importance of maintaining patient confidentiality in accordance with legal and ethical standards.
2. Responsibility: Taking ownership of assigned tasks and being accountable for outcomes.
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