Patient Co-Ordinator inWorthing inWorthing PUBLISHED
FRI 17 JAN 2025
Engaging with patients as the first point of contact, helping to build meaningful relationships.
Ability to provide compassionate support to patients who may be emotional or distressed, enhancing their experience.
Opportunity to work in a dynamic healthcare environment with an established and reputable service provider.
Proficiency development in various communication and organizational skills, fostering personal and professional growth.
Participation in a supportive work culture that upholds core values such as Caring, Passionate, Togetherness, Listening, and Focus.
Stability of a permanent contract with a competitive salary, contributing to job security.
The Patient Coordinator role at CHEC in Worthing presents an exciting opportunity for individuals passionate about patient care and relationship building. As the primary point of contact for patients, the Coordinator will handle inbound and outbound calls regarding appointments while providing empathetic support and information about available services. The position also requires performing various administrative duties while adhering to established processes and ensuring data quality and patient confidentiality.
The ideal candidate should have exceptional communication and interpersonal skills, a strong telephone manner, and a thorough understanding of Microsoft Office. Organisational skills, attention to detail, and the ability to adapt to new systems are essential, as well as a self-motivated attitude and the capability to prioritize tasks independently. CHEC emphasises its core values of caring, passion, togetherness, listening, and focus, aiming to enhance the patient experience in their ophthalmology and endoscopy services.
The ideal candidate should have exceptional communication and interpersonal skills, a strong telephone manner, and a thorough understanding of Microsoft Office. Organisational skills, attention to detail, and the ability to adapt to new systems are essential, as well as a self-motivated attitude and the capability to prioritize tasks independently. CHEC emphasises its core values of caring, passion, togetherness, listening, and focus, aiming to enhance the patient experience in their ophthalmology and endoscopy services.
Job Summary
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Main duties of the job
Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
About Us
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Date posted
15 January 2025
Pay scheme
Other
Salary
£23,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
CHE1
Job locations
105-109 Montague Street,
Worthing
BN11 3BN
Job Description
Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Responsibilities
Job description Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Experience Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
CHEC
Address
105-109 Montague Street,
Worthing
BN11 3BN
Employer's website
www.jobsincare.com/job/jbliIiGA (Opens in a new tab)
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Main duties of the job
Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
About Us
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Date posted
15 January 2025
Pay scheme
Other
Salary
£23,500 a year
Contract
Permanent
Working pattern
Full-time
Reference number
CHE1
Job locations
105-109 Montague Street,
Worthing
BN11 3BN
Job Description
Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Responsibilities
Job description Job responsibilities
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Experience Essential
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
CHEC
Address
105-109 Montague Street,
Worthing
BN11 3BN
Employer's website
www.jobsincare.com/job/jbliIiGA (Opens in a new tab)
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