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Patient Co-OrdinatorinWorthinginWorthingPUBLISHED FRI 17 JAN 2025

 GOOD SALARY 
EMPATHYHSENHS

CHEC

Engaging with patients as the first point of contact, helping to build meaningful relationships.
Ability to provide compassionate support to patients who may be emotional or distressed, enhancing their experience.
Opportunity to work in a dynamic healthcare environment with an established and reputable service provider.
Proficiency development in various communication and organizational skills, fostering personal and professional growth.
Participation in a supportive work culture that upholds core values such as Caring, Passionate, Togetherness, Listening, and Focus.
Stability of a permanent contract with a competitive salary, contributing to job security.
Diverse administrative responsibilities that help in developing a versatile skill set, including proficiency in Microsoft Office and various healthcare systems.
The Patient Coordinator role at CHEC in Worthing presents an exciting opportunity for individuals passionate about patient care and relationship building. As the primary point of contact for patients, the Coordinator will handle inbound and outbound calls regarding appointments while providing empathetic support and information about available services. The position also requires performing various administrative duties while adhering to established processes and ensuring data quality and patient confidentiality.

The ideal candidate should have exceptional communication and interpersonal skills, a strong telephone manner, and a thorough understanding of Microsoft Office. Organisational skills, attention to detail, and the ability to adapt to new systems are essential, as well as a self-motivated attitude and the capability to prioritize tasks independently. CHEC emphasises its core values of caring, passion, togetherness, listening, and focus, aiming to enhance the patient experience in their ophthalmology and endoscopy services.
Engaging with patients as the first point of contact, helping to build meaningful relationships.
Ability to provide compassionate support to patients who may be emotional or distressed, enhancing their experience.
Opportunity to work in a dynamic healthcare environment with an established and reputable service provider.
Proficiency development in various communication and organizational skills, fostering personal and professional growth.
Participation in a supportive work culture that upholds core values such as Caring, Passionate, Togetherness, Listening, and Focus.
Stability of a permanent contract with a competitive salary, contributing to job security.
Diverse administrative responsibilities that help in developing a versatile skill set, including proficiency in Microsoft Office and various healthcare systems.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Patient Co-Ordinator:
To work as a Patient Coordinator in the UK, you will need a combination of both hard and soft skills. Here are some of the key competencies that are typically required:
Essential Skills:
1. Communication Skills:
- Clear verbal and written communication abilities to interact effectively with patients, healthcare professionals, and administrative staff.
- Empathy and active listening to understand and address patient concerns.
2. Organization and Time Management:
- Ability to manage multiple tasks efficiently, including scheduling appointments, managing patient records, and following up on patient interactions.
- Prioritization skills to handle urgent cases and routine tasks effectively.
3. Customer Service Skills:
- A strong customer service orientation to provide an excellent experience for patients.
- Problem-solving skills to resolve patient issues and complaints amicably.
4. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, patient management systems) and administrative procedures.
- Data entry skills for maintaining accurate patient records.
5. Attention to Detail:
- Ensuring that all information, documentation, and processes are handled accurately to avoid errors.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare terminology and the UK healthcare system, including NHS procedures and policies.
7. Teamwork:
- Ability to work collaboratively with various healthcare professionals, including doctors, nurses, and administrative staff.
Desirable Skills:
1. Conflict Resolution:
- Skills to handle disagreements or misunderstandings in a constructive manner.
2. Cultural Competency:
- Sensitivity to diverse backgrounds and the ability to communicate effectively with patients from various cultural contexts.
3. IT Skills:
- Familiarity with electronic health record (EHR) systems and other healthcare technologies used for patient management.
4. Basic Medical Knowledge:
- Understanding of common medical issues, treatment options, and healthcare processes to assist patients effectively.
5. Project Management:
- Organizing patient-oriented initiatives or programs that improve service delivery.
6. Confidentiality Awareness:
- Understanding the importance of data protection and patient confidentiality (e.g., GDPR compliance).
Qualifications:
While a specific qualification may not be mandatory, having a background in healthcare administration, business administration, or a related field can be advantageous. Experience or training in a clinical or administrative role within a healthcare setting can also be beneficial.
Training and Experience:
- Previous Experience: Working as a receptionist, administrative assistant, or in customer service roles can provide relevant experience.
- Training Programs: Some institutions offer specific training courses for patient coordination or healthcare administration that can enhance your skills and employability.
 


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